Napoli Nissan

It was a pleasure working with Gino and his service team. The customer service that I received was the best that I have experienced in a long time. He was patient with my decision making and understanding. I The customer service that I received was the best that I have experienced in a long time. He was patient with my decision making and understanding. I came in for one issue and then got hit with an unexpected, but necessary repair that was unavoidable. He compromised with me, and I am very pleased with the level of service that I received from the Napoli Nissan service department. More

Friendly, decent communication Found the cause of the issue, fixed it, then realized there was another issue and fixed that. It didn't really affect me because the repairs and rental were covered under m issue, fixed it, then realized there was another issue and fixed that. It didn't really affect me because the repairs and rental were covered under my extended warranty, less the deductible. More

They charge a fee even though you have an extended warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuse warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuses. Do not take your car to this napoli nissan service. You are charged a fee regardless. Even if you have an extended warranty. More

I have had my car for 6 years and I always allowed Nissan to service my car for everything. I loved Junior who worked in service because he always assured me that he would take care of any issues and he did. to service my car for everything. I loved Junior who worked in service because he always assured me that he would take care of any issues and he did. I paid for a brand new battery and Nissan service department installed a used faulty battery. My car started to cut off and I had to get jumps numerous times so, I let my mechanic look at it because he had to jump it for me one morning. He showed me that the battery was old and leaking battery fluid with white crusty build up on it. I immediately called Junior and he had me bring the car in. He admitted that the battery was old/used and I cried because it was sad that you pay for something and car dealerships pocket money by giving you way less than what you paid for. Junior gave me a new battery and I haven't had problems since. Luis was the one who I purchased the battery under. During my last experience Luis was very disrespectful and nasty. I have NEVER been treated that way there. He even told me I don't have a right to question him about doing his job because I asked was this and that done to my car. I waited for 2 hours for a ride to get my car because Luis procrastinated to call my ride. It was MESS! I have NEVER experienced before. I went completely off on him and told him I was writing corporate because I am. I will NEVER bring my car back as long as Luis is working there. He laughed when I said I was reporting him. He's disgusting in customer service skills. He should not be working in that area at all! More

Ended up getting a great car. Service was helpful and patient. No issues so far as a first time car buyer. Service was helpful and patient. No issues so far as a first time car buyer. More

The experience was great! Leon communicated very well with me throughout the process. I truly appreciate all his help. Leon communicated very well with me throughout the process. I truly appreciate all his help. More

I had two appointments and ended up waiting multiple hours regardless. No loaner cars. No realistic timeframes hours regardless. No loaner cars. No realistic timeframes More

Good experience. They were very professional and know how to run a business. Thank you. They were very professional and know how to run a business. Thank you. More

Great service and easy process. Was able to drive off the lot the same day. Only downside is inconsistent communication as I’m still waiting to get a windshield repair. Was able to drive off the lot the same day. Only downside is inconsistent communication as I’m still waiting to get a windshield repair. More

Very Thankful for the Customer Service Tim showed AFTER the sale was complete. Thank You the sale was complete. Thank You More