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Napoli Nissan
Milford, CT
1,814 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,814 reviews
April 22, 2024
The staff at the dealership are professional and friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I schedule friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I scheduled my service appointment but my information was not in the system at all. When my car was brought in the garage to be worked on, I was told they did not have the part for my car and I'd have to come back once it was ordered and received. I live 40 mins away. It was a wasted 1.5 hour drive! When I came back the next day, they took my car in immediately and the service was done fairly quick. My washer fluid level was low and it's still low. Clearly they did not top off the fluids! After my experience, they should have even if it's not typically done. However, it should be since other service garages does. My experience would have been forgiven/forgotten if they offered to add an additional comp service but they did not. Which is why I was willing to complete this survey. The 3 stars was only because the staff was pleasant. More
by tannymd
Verified CustomerEmployees Worked With
I don't recall names
Helpful April 21, 2024
No pressure very knowledgeable personnel very nice atmosphere inside offices would recommend this to another person who’s looking to buy a car atmosphere inside offices would recommend this to another person who’s looking to buy a car More
by gdjohnson48
April 20, 2024
Very helpful through would recommend to other friends and family Rickie was great will be back family Rickie was great will be back More
by Evans888
Employees Worked With
April 18, 2024
The best Nissan dealership in the world Can’t get any better than this dealership. better than this dealership. More
by rvvalentino
Employees Worked With
April 18, 2024
Very good everyone was so helpful never had a problem when I got there great dealership when I got there great dealership More
by BMPOSSNER60
April 16, 2024
Poor service Set up a scheduled appointment to replace driver’s airbag on 2009 Xterra. I came early and after 20 minutes they said they didn’t have a tech ready. When I asked to cancel and reschedule they driver’s airbag on 2009 Xterra. I came early and after 20 minutes they said they didn’t have a tech ready. When I asked to cancel and reschedule they said no. At 30 min mark they found a tech who inspected the air bag. They did not have a replacement part in stock which I think is unprofessional m. New plan is to waste more of my time and reschedule the job. Xxx ooo tic tac toe - major failure More
by Edward Abbazia
Employees Worked With
April 15, 2024
Helpful went out of their way to satisfy me Ron is great at his job great at his job More
by SUSAN35
