Napoli Nissan

They had the best price and the truck I wanted was in stock. We arrived at a very good price right off the bat, financed it, took in my lease return, prepped the truck, even helped arrange the insurance stock. We arrived at a very good price right off the bat, financed it, took in my lease return, prepped the truck, even helped arrange the insurance transfer. Out of state registration and tags were no problem. Very glad I drove the just over 50 miles to go to them - it was well worth the trip! More

My experience at Napoli was wondeful. I worked with a Salesman by the name of Anthony. Before going into Napoli I was a little nervous, being this was my first time purcashing a car I would have to finan Salesman by the name of Anthony. Before going into Napoli I was a little nervous, being this was my first time purcashing a car I would have to finance. I've heard multiple rumors about dealerships scamming you. Didn't want to fall victim to that at all. I'm a female, and young. A little unknowledgable as far as what would be a good deal and what wouldn't. My main objective that day was just walking off the lot with something better then what I had. Which indeed I did. Walking into Napoli I was greeted by the most friendliest people. It was a very welcoming atmosphere. I've met with manager who then peered me with my salesman Anthony. Right off the bat I was impressed with the willingness of Anthony trying to get me in a car that day. That was my goal going in. Not once, working with Anthony have I ever felt pressured into getting something out of my price range. That day I actually walked in there with two brands of cars I wanted. Unfortunately, those cars was out of my price range. But Anthony was kind enough to point me to cars that was more in my price range. To where I would have affordable payments, and my insurance wouldn't sky rocket. Those little things made me feel real comfortable dealing with Anthony. He was mindful of everything, my budget, and insurance. That day I ended up trading in my little hooptie, and walking off the lot in a nice 2010 Chevy Malibu. It had very low mileage, looked very nice inside and out, and not a gas guzzler. I was very pleased with the service I received that day. I highly recommend anyone to go there. I actually referred a few people there who are now purchasing cars from there. More

From: Tancredi, Maura Sent: Thursday, September 26, 2013 From: Tancredi, Maura Sent: Thursday, September 26, 2013 7:57 PM Subject: Marci Lynn Hi Scott, My name is Maura Tancredi. I purchased 2 cars From: Tancredi, Maura Sent: Thursday, September 26, 2013 7:57 PM Subject: Marci Lynn Hi Scott, My name is Maura Tancredi. I purchased 2 cars in two weeks in May (2012 Chrysler 200 and 2013 Nissan Maxima) and was thrilled with Paul’s customer service so referred my friend Mina who was looking for a car. Well in July she purchased a 2013 Altima and told her sales rep I referred her and went through the referral process. When Mina asked me last month if I ever heard anything from Nissan I said no, so she contacted her rep who said he would look into it. Well he never did, and I have to say my mind really changed that Nissan Napoli does not “Walk the Talk”. So when I received an e-mail from Marci about referring people to Nissan and they can get a free oil change if they come, I sent her an email explaining my story and saying I would never refer anyone there again given my experience. Well she IMMEDIATELY sent me an e-mail back apologizing and saying she would look into it and kept me informed on every step she was taking! She jumped all over it and QUICKLY took action!! Her customer service skills are amazing (I am an HR Director in a Sales company and I have to say, you are very fortunate to have someone with that skill set). Anyway, she called and emailed me today to tell me my check was ready and gave me options to pick up or be mailed. She is amazing and really turned my opinion around on Napoli.. You are lucky to have her and I will absolutely be referring more people to Napoli motors. I would, however, check into the salesman that dropped the ball on this, because had it not been for Marci, I would have easily walked away from 100.00 and shared my not so pleasant experience with others, when everything else about my experience there was STELLAR. But it’s human nature to remember the last touch point of an experience, and in my case it was not that salesman BUT Marci! So Kudos to Napoli for employing a superstar.. Keep her happy and find ways to retain her!! Best Regards Maura Tancredi More

Called Napoli Nissan on a Friday at 3:40pm and spoke to an internet consultant by the name of Sherry. I told her I was interested in a white 2009 Nissan Maxima with leather interior. I asked if the vehicle an internet consultant by the name of Sherry. I told her I was interested in a white 2009 Nissan Maxima with leather interior. I asked if the vehicle was still available before I took the drive there seeing that they're located over an hour away from where I was coming from. She replied that the car was still available and so I told her that I would be there in a hour or so pending traffic. Already frustrated after getting stuck in 45 minutes of traffic and arriving at 5:30pm, the on the floor sales consultant that I was introduced to told me that the car was sold. I mentioned that I called less than 2 hours earlier and I was told that the vehicle was still available. I told him I specifically asked so that it would not be a waste of my time, gas, or money. The sales consultant had no answer for me aside from that fact that he wanted to sell me another car. This is a classic example of another dealer's shady business ethic, always trying to bait and switch a weary customer by just trying to get them in the door. WARNING, please don't give your business to any dealership such as Napoli Nissan that only has their best interest in mind. More

High pressure sales and promises not kept, they have you talk to 4 plus people, when asked for the contract and intrest rate over and over they "answered don't worry". Bottum line is returned the car to the talk to 4 plus people, when asked for the contract and intrest rate over and over they "answered don't worry". Bottum line is returned the car to them after 4 plus hours with them, went up the street and drove off with a car in less than three hours and did not also have to pay Napolis $600 dealer prep fee that is added to the price of the car. More

Just bought a 2013 Nissan Altima from Napoli NIssan. My experience was wonderful. My car sales man was Stephen. He was great. He knew the car inside and out. He was not pushy at all. By the time I lef experience was wonderful. My car sales man was Stephen. He was great. He knew the car inside and out. He was not pushy at all. By the time I left with the new car I knew everything about it. I was very pleased with his service. He was very kind and honest. Anytime I had a question, there was always someone there to answer it. They have long hours which worked out great for anyone that has a 9-5 job. The service of everyone there was wonderful. They let me know all my options before buying the car or having to put a down payment down. I ended up getting into a brand new Altima for the same price I was paying for my used car. I couldn't have asked for better service. I would definitely recommend them to anyone that is looking into buying a new or used car. They had a huge variety of used cars as well. My car is absolutely beautiful! More

I had a great experience at Napoli. I was very nervous about buying a car for the first time - being young and female I felt like a lot of dealers were talking down to me or trying to pressure me to go ab about buying a car for the first time - being young and female I felt like a lot of dealers were talking down to me or trying to pressure me to go above the price limit I felt comfortable with. I didn't experience this at all at Napoli. The salesperson, Ron Valentino, was respectful of me and what I was looking for. I went twice, the first time alone, test drove a couple of the cars I'd seen online, talked about leasing. Went back two days later with my boyfriend and a list of cars, found a car (Nissan Versa) that I liked but was a little out of my price range. Ron was able to find another one with similar specs in my price range. Test drove it, bought it! The whole process was really easy and quick - I was able to drive the car home that afternoon. The referral program is great too. More

I called in asking about a Nissan Rogue. I spoke with Nikki and who was very pleasant. She then put me on the phone with her manager Marci Lynn, who was very helpful and invited me into their dealership. Nikki and who was very pleasant. She then put me on the phone with her manager Marci Lynn, who was very helpful and invited me into their dealership. Once I arrived I worked with Steve who answered all of my questions. I am very happy with my visit to Napoli Nissan. Everybody was very kind and knowledgeable. I will continue to do business with Napoli Nissan. More

I went in to buy a Maxima at Napoli Nissan . Marci Lynn, the Business Development / Internet Sales Manager and Pedro Gonzales, the Sales Manager, made my experience very comfortable and enjoying. I would g the Business Development / Internet Sales Manager and Pedro Gonzales, the Sales Manager, made my experience very comfortable and enjoying. I would go back immediately. Thank you for the great experience. More

I had a tried a few other dealerships before Napoli. I spoke withe the Internet Sales Mgr and told her my situation credit wise. She said they would need to first need to appraise my 09 Maxima trade in, a spoke withe the Internet Sales Mgr and told her my situation credit wise. She said they would need to first need to appraise my 09 Maxima trade in, and more than likely they could work on getting me approved on the 2010 Maxima I had my eyes on, and she'd be happy to meet me. Ok, so I drive the 35 miles to the dealership with the hope I was given over the phone. I checked out a couple of the used Maxima's on the lot. I walk in and ask to see Marci. Im told she is busy! (And here she was supposed to be expecting me!) So, Im assigned a salesman, who of course does not know my situation credit wise that I had made sure the Internet Mgr was aware of, and had assured me of a favorable outcome. So, quick credit app, and and even quicker denial! Nothing I didnt already know or had told them BEFORE my visit! My 09 Maxima wasnt even appraised, which was the main reason they wanted me to be there. So, if you dont have GREAT credit, they wont bother with you, regardless of what they tell you over the phone. I was VERY disappointed with this dealership, not in that I was denied credit, but in what I was told over the phone, and how the person who was supposed to meet me and help me, was apparently "busy"...... More