Napoli Nissan

Shady This place is run by a lot of shady people... To start I never write negative reviews and rarely complain, but I was ripped off here too many times a This place is run by a lot of shady people... To start I never write negative reviews and rarely complain, but I was ripped off here too many times and I would hate for anyone to go through this experience. Please go somewhere else that will you treat you with respect. The service department is not kind. I had an appointment ahead of time for service/oil change in September. When I arrived I was greeted in not a kind way. I was told I never made an appointment. Well I have the evidence on my phone, I guess it's my fault for not documenting who I talked to. I even showed him my reminder email for my appointment. He brushed it off and said I would have to wait 1.5-2 hours. On a more recent occasion I brought my car back in for service because I noticed my low tire pressure light was on. I walked out of there spending 1,000+ dollars.It turns out they sold us the car with the break pads already worn down to almost the illegal limit. It was off by .2mm. In addition, even though I have only drive 2,000 miles since purchasing the car there were major issues with the rotors as well that should never have popped up in 6 months. Now, I should have been MUCH more attentive when buying the car, but I was told that everything was in good shape and that the tires where in great shape by the sales rep. When we talked to the sales rep later he said, that stuff isn't up to me to know. Well how can someone like that sell you a car....Also, when my fiance and I talked with a manager, he even admitted to the wrong doing and tried to start fighting with us... Not our style. We will not be giving them our business anymore. There was a lot of shady stuff like that with the other things wrong with car. We were also insulted by a service staff member, but I really don't want to share that comment on here. It was really upsetting. After this experience and talking to others who know of Napoli Motors, we've heard similar stories from them. I would hate for anyone to have to deal with any of this, please go somewhere else. I don't know why there are in business. More

"Professional Honest sales person. Miguel Hernandez" After visiting several dealerships I bought my car from Napoli for one reason.. the sales person Miguel Hernandez. He's professional, honest and frien After visiting several dealerships I bought my car from Napoli for one reason.. the sales person Miguel Hernandez. He's professional, honest and friendly and he worked hard to put me in the exact Nissan I wanted. More

Fantabulous experience with Miguel!!! Miguel is one of the gem of customer support who is extraordinary in his skills! I strongly recommend this guy for people who are in search of buying Miguel is one of the gem of customer support who is extraordinary in his skills! I strongly recommend this guy for people who are in search of buying their dream car. Miguel treats customer's like his family and gives them the best deals! Miguel is truth and transperant and goes above and beyond to make their customers happy. He is one of the best and cool chap I've met so far after searching many car dealers. So go and ask for Miguel if you want the best deal and best car in Napoli! Kudos and keep up your good work Miguel and he strongly needs to be appreciated by his boss on his hard work. --Kumar More

Service that can't be beat I went into Napoli Nissan after totaling my brand new car and everyone there was so welcoming and willing to help. I can't say enough about the servi I went into Napoli Nissan after totaling my brand new car and everyone there was so welcoming and willing to help. I can't say enough about the service team over there. Excellent service and excellent products at decent prices. More

Good experience Not bad salesman was great service was ok. Could have cleaned the car a little better had to send it back to be detailed but the salesman was low pres Not bad salesman was great service was ok. Could have cleaned the car a little better had to send it back to be detailed but the salesman was low pressure and did all we asked More

Great car buying experience I would recommend Napoli Nissan to anyone looking to buy a new car. The salesman as well as the finance manager I worked with were very helpful and kn I would recommend Napoli Nissan to anyone looking to buy a new car. The salesman as well as the finance manager I worked with were very helpful and knowledgeable. It was an overall great experience and I would highly recommend buying a car from these people. More

Above and Beyond Service! I went to Napoli Nissan looking for a used car with AWD. I had been in contact with them prior to my visit and had expressed interest in a 2007 Nissa I went to Napoli Nissan looking for a used car with AWD. I had been in contact with them prior to my visit and had expressed interest in a 2007 Nissan Murano they had in stock. When I arrived the Murano had been pulled from their indoor location and was ready for me to test drive. I spoke to Joey who is the sales manager who then introduced me to Gus Rosario. Gus was amazing! He took me for a drive in the Murano (which I didn't end up caring for) and asked me what qualities I wanted in a vehicle. He took me down the street to Napoli's Indoor location to check out some other vehicles. Gus let me look around to see if there was anything that caught my attention. I found a Jeep that was in great condition (inside and outside) and had very low mileage, however it was not AWD. Gus had me walk away from that vehicle because I had specifically asked for a vehicle with AWD. He didn’t push me into the easy sale and instead was genuinely interested in meeting all of my needs and making sure that I found a safe and reliable option. I finally settled on a 2013 Nissan Rogue with very little mileage and great condition. It was a slow process due to all my questions and concerns, but Gus was patient and answered every single one of my questions. Gus called me the very next day to make sure everything was okay with my car. A few days after my purchase a light went on, on my dashboard, I didn’t understand what it meant and freaked out when someone told me it was my check engine light. I spoke to someone at Nissan and the very next morning I got a call from Gus letting me know that they were going to pick up my car from my job, look into any problems, and return it to me by the end of the day. It ended up not being the check engine light and everything was fine. That is what I consider above and beyond great service. Gus never made me feel like I was a bother and repeatedly told me he was there to help me with whatever I needed. Everyone at Nissan was friendly and efficient. I would go back to Napoli Nissan for a car and I would recommend them to anyone, they made my experience very easy and painless! More

Good people to deal whit I came to napoli needing a car i was introduce to MIGUEL HERNANDEZ I HAVE TO SAY TO BE MY FIRST TIME BUYING A CAR HE DID A GREAT JOB helping me whit I came to napoli needing a car i was introduce to MIGUEL HERNANDEZ I HAVE TO SAY TO BE MY FIRST TIME BUYING A CAR HE DID A GREAT JOB helping me whit all my paperwork explain everything very good i would gladly recomend him THANK YOU... More

Excellent. After doing a lot of searching online for reasonable car prices in the Milford area, my father and I eventually stumbled on a very affordable 2013 Che After doing a lot of searching online for reasonable car prices in the Milford area, my father and I eventually stumbled on a very affordable 2013 Chevy Cruze located at this dealership. Much like how we had done in the past, we were primarily window shopping when we were helped by an employee named Miguel. Miguel was nothing short of exemplary; he was extremely knowledgeable both about the Cruze we were looking at as well as some of the other models we had checked out. Most importantly though, he was extremely easygoing and we felt no pressure whatsoever like some other dealerships had given us in the past. The test drive was very smooth and in the end, he is the one responsible for our doing business with Napoli Nissan. I would urge any potential future customers of Napoli to request him by name, as I don't think it gets better than Miguel. More