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Napoli Nissan

Milford, CT

Overview
Employees
Reviews
Vehicles
4.6
2,289 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,289 reviews

November 28, 2023

Easy The entire process was easy without any questions and or hiccups The entire process was easy without any questions and or hiccups. That's the way it should be More

by MATTM615
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
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Nov 29, 2023 -

Napoli Nissan responded

We're glad to know that your experience with Napoli Nissan was smooth and hassle-free. That's exactly the kind of service we aim for! Thanks for sharing your feedback.

November 28, 2023

I had a lovely experience buying out my lease. Frank, Brenden and Rob made it such an easy and seamless process. I will recommend anyone I know that wants a nissan to Napoli. More

by Missromain123
Recommend Dealer
Yes
Employees Worked With
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Acampora
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Nov 29, 2023 -

Napoli Nissan responded

We're delighted to know that Frank, Brenden, and Rob made your lease buyout process smooth at Napoli Nissan. Thanks for recommending us!

Nov 29, 2023 -

Napoli Nissan responded

We're delighted to know that Frank, Brenden, and Rob made your lease buyout process smooth at Napoli Nissan. Thanks for recommending us!

November 26, 2023

Great Every time I come or call the dealership is always kind and willing to help no matter what More

by Shezell73
Recommend Dealer
Yes
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Nov 28, 2023 -

Napoli Nissan responded

Thanks for your continued support of the Napoli Nissan team! We look forward to your next visit!

November 26, 2023

Dishonest service advisor and well as service tech. I wouldn’t anyone to bring their car for service at this location More

by CORY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Napoli Nissan responded

I'm sorry to read about your experience. We strive for honesty and transparency in all our interactions, so it's concerning to see we've left the wrong impression. I'd like a chance to address this directly with you if possible - please reach out at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

November 25, 2023

There was a big misunderstanding when I purchased a new key fob, it was not programmed to auto start as it was when I purchased the car. I was accused of going to an independent vendor with the fob, which More

by GLORIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Napoli Nissan responded

We're sorry to read about your experience with our service department. We strive for clear communication and respect towards all of our customers, so it's concerning that you felt otherwise. I'd like the opportunity to discuss this further and find a solution regarding your key fob issue. Please reach out at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

November 25, 2023

Outstanding, Omar received me with a smile and made an exceptional experience. I was there for the first time! More

by Shirleyann.ruiz77
Recommend Dealer
Yes
Employees Worked With
Omar
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Nov 27, 2023 -

Napoli Nissan responded

Shirleyann, we're delighted to know that Omar made your first visit to Napoli Nissan an exceptional one! We appreciate the kind words and look forward to serving you again in the future.

November 25, 2023

It was great, as always. I liked the video and explanation. Car ready in a reasonable time frame. Will do business with you again. More

by RLBADER025
Recommend Dealer
Yes
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Nov 27, 2023 -

Napoli Nissan responded

We're so glad to know that you had a great experience with us at Napoli Nissan! Your feedback about the video and explanation is much appreciated. We look forward to serving your automotive needs in the future. Safe travels until then!

November 24, 2023

It took 3 attempts to figure out the problem But they did,was not easy More

by mosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Nov 24, 2023 -

Napoli Nissan responded

Thank you for your patience as we worked to identify and address the issue. If you have any further concerns or questions, please feel free to reach out. We appreciate your understanding. Safe travels! - The Napoli Nissan Team

November 24, 2023

Excellent service and communication. They always treat me well and I couldn’t be happier with the team at Napoli. More

by GEORGEH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Napoli Nissan responded

George, we're delighted to know you've had excellent experiences with our team at Napoli Nissan. Thanks for the review and your continued support!

November 23, 2023

Super Friendly. Great service. Always accommodating. On-time with appointment. In and out in great time. More

by KELLIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Napoli Nissan responded

Hi Kellie! It's great to know that you found our service at Napoli Nissan friendly and efficient. We appreciate your positive feedback!

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