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Napoli Nissan - Service Center

Milford, CT

4.5
1,527 Reviews
Call Service Center (203) 877-5141

1,527 Reviews of Napoli Nissan - Service Center

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November 22, 2023

Punctual precise and helpful Very informative and Louis always provide me with full details of my vehicle needs More

by AILEEN_BESS
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
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Nov 22, 2023 -

AILEEN_BESS responded

Thank for great sevice these past few years.

Nov 24, 2023 -

Napoli Nissan responded

Hi Aileen! We're glad to know that you found our service at Napoli Nissan punctual, precise, and helpful. Louis is indeed a valuable member of our team! Thanks for the positive feedback.

November 22, 2023

Able to get everything I wanted done. Good communication very friendly not a hassle. I love my truck. They fixed what was wrong in a day. More

by YATSY123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Napoli Nissan responded

We're glad to know you had a smooth experience at Napoli Nissan and that your truck is up to par. Thanks for the positive feedback!

November 22, 2023

Thank you Napoli service team for inspecting my car and providing the as is status. I would love to visit again for next service. Happy Thanksgiving to you all! More

by itsritesh4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Napoli Nissan responded

We're glad to know our service team at Napoli Nissan was able to assist you with your car inspection. We look forward to seeing you for your next visit! Happy Thanksgiving!

November 20, 2023

Vast majority of all my experiences at this service department have been positive. I have been using this department since 2018. More

by rdmjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Napoli Nissan responded

We're glad to know that you've had positive experiences with our service department at Napoli Nissan since 2018. We appreciate your continued trust in us and look forward to serving you for many more years!

November 19, 2023

Unfortunately, the service team is extemely incompetent and very inattentive to the needs of their customers. More

by Genius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Napoli Nissan responded

We're sorry to read about your experience. We strive for excellence in customer service and it's clear we fell short this time around. We'd like the opportunity to discuss this further with you, so if you're willing, please reach out directly at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

November 19, 2023

Always quality work whenever I have an appointment to bring in my car for service. More

by MORTIS329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Napoli Nissan responded

Hey Mortis, thank you for your loyalty and for choosing Napoli Nissan for your car needs. We look forward to assisting you again in the future! Safe travels!

November 18, 2023

They are always professional about the way they deal with the customer and they are improving with the waiting time. More

by graymarcia966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Napoli Nissan responded

Thank you for the positive feedback! We appreciate your continued support and look forward to your next visit with us here at Napoli Nissan!

November 17, 2023

Great service, friendly staff. They provided me with a free shuttle service. Thanks Napoli Nissan! More

by yamil_garcia37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Napoli Nissan responded

Hey Yamil, thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We'll see you next time at Napoli Nissan! Safe travels!

November 17, 2023

Car was taken on schedule and completed in a reasonable amount of time. All technicians were knowledgeable and I had a very hospitable experience. More

by STEPHENTTHRUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Napoli Nissan responded

Stephen, we're glad to know your experience at Napoli Nissan was efficient and pleasant. Our team always aims for top-notch service! Thanks for the review.

November 17, 2023

Nissan Dealership is amazing in general, fantastic services, the employees are amazing and very helpful. I will definitely come back next time my car needs service. Shout out to Josh he was very helpf More

by michael.obeid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : josh
Report | Print
Nov 20, 2023 -

Napoli Nissan responded

Michael, it's great to know you had such a positive experience here at Napoli Nissan! We're glad Josh was able to assist and we look forward to seeing you for your next service visit. Take care!

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