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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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May 18, 2023

They are ok , oil change should not take 2hrs, if so i should be inform, should i need to make other arrangements More

by ELANE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Nissan responded

Thank you for your honest feedback, Elane. We hope to provide you with a quicker appointment next time.

May 18, 2023

I almost really enjoy bringing my Nissan Sentra, for scheduled service and maintenance, to Napoli Nissan, in Milford, Connecticut! From the time I deliver my car for service and right up to the time I p More

by PAPAMAZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Napoli Nissan responded

Hi John, We're grateful to you for leaving Junior and the team with such a wonderful five-star review! We know caring for your Nissan Sentra is important and we appreciate you trusting us with this task. We are happy to hear your experience was so easy and that we've earned your business! Thank you for being a loyal part of the Napoli Nissan family! We'll see you next time!

May 17, 2023

My truck started throwing codes while traveling to Connecticut from out of state and Luis from Napoli Nissan went out of his way to take care of us even though we were walk-ins. We are grateful for hi More

by NATHANAEL.FORESEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Nissan responded

Nathanael, we appreciate you taking the time to share your experience with Luis and the Napoli Nissan team. It's wonderful to hear how Luis's professionalism helped you while you were traveling through Connecticut. We're thrilled to hear that we've earned your trust and future business when you move to the area.

May 16, 2023

It was a pleasure to work with Luis and it was nice to get a video with my tech explaining everything! More

by zarboleda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Nissan responded

We're thrilled to see that you enjoyed working with Luis and that he provided excellent communication throughout your service experience here at Napoli Nissan. Thanks for choosing us for your automotive needs!

May 16, 2023

The excellent care & concern for my 2018 Nissan Sentra continues to happen at Napoli Nissan, thanks to my Outstanding & Professional service advisor…Junior Sequi! And once again, I am completely happy and More

by PAPAMAZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Nissan responded

We are happy to see you had another positive experience with Junior and the service team at Napoli Nissan! We appreciate you continuing to choose us to care for your 2018 Nissan Sentra and for your kind words! We look forward to seeing you again! Thank you!

May 16, 2023

Great job , friendly people and on time delivery. . Very professional staff and clean dealership . Will go back for service. More

by SIRDUNKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Nissan responded

We're glad you had a positive visit to our dealership and feel confident returning for your service needs! We appreciate the kind words and five-star rating, and look forward to seeing you again soon! Thank you! - Napoli Nissan

May 12, 2023

Great team Manager Brendon was exceptional in taking care of my Air Compressor and Omar excellent customer in the service department. I would recommend Nissan to everyone. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon and Omar
May 16, 2023 -

Napoli Nissan responded

We're delighted to hear that Brendon and Omar provided you with exceptional service for your vehicle, Diane! The team at Napoli Nissan appreciates your recommendation and hopes to see you soon for any future needs. Drive safely!

May 11, 2023

I am extremely satisfied with the outstanding service and courtesy I received recently, for my 2018 Nissan Sentra, from my excellent service advisor, Junior Sequi, and the entire Napoli Nissan service team! More

by PAPAMAZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Napoli Nissan responded

John, we're so glad to hear about your great experience with Junior & the team here at Napoli Nissan! We appreciate you taking the time to share this kind review and look forward to serving you & your Sentra again in the future. Take care!

May 10, 2023

Good customer service keeps you informed of status of work Nice waiting area but could be bigger More

by noemail@email.com
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
May 12, 2023 -

Napoli Nissan responded

Thank you for the review and feedback! We appreciate you visiting us here at Napoli Nissan and hope we can be of service again in the future!

May 10, 2023

Friendly, professional and took the time to address my issue.Took multiple hours of waiting and some reaching out to Nissan on my part, but not the dealer’s fault More

by Colleen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Luzardo
May 12, 2023 -

Napoli Nissan responded

Thank you for sharing your experience, Colleen. We appreciate you giving us the opportunity to assist you and hope you won't hesitate to reach out if we can be of service again in the future. Take care! - The Napoli Nissan Team

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