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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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April 04, 2023

Great job 👍🏼👍🏼 Best service center in my area . I even bring my Dodge to this Nissan dealership ! Thank you ! More

by MARKJSCELZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Napoli Nissan responded

We're so happy you trust our team with all of your vehicles, Mark! Thank you for being a loyal Napoli Nissan customer!

April 04, 2023

Usually excellent service but disappointed this time changed my tires only to see the ‘tire maintenance’ still showing on my dashboard. Also the next day I had to stop at a gas station and add air to al More

by Hayet Benayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Napoli Nissan responded

Thank you for taking the time to share your feedback regarding your recent visit to my dealership, Hayet. The team takes feedback very seriously as a way to improve our customer service. If you would like to discuss your experience with us further please contact me directly. - Ruben Burgos - Service Mgr - 203-787-5850

April 01, 2023

Dealership is great recently purchased 2 cars friend & in law has cars from your dealership More

by Mamcphail
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
Apr 03, 2023 -

Napoli Nissan responded

It's great to know that we've made the purchases great and that your friends and family have shopped with us as well! We look forward to providing you all with another five-star experience in the future! Thank you! - Napoli Nissan

March 31, 2023

Unprofessional, rude, arrogant and disrespectful service. Customer is a nuisance to the service department. Book appointments and takes the vehicle in an hour after you already been sitting first thing in th More

by Bengalgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Nissan responded

Thank you for the review. We appreciate you taking the time to share this feedback and will make sure it gets addressed with our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

March 31, 2023

The place is clean and most of the people are very friendly when you enter the building. More

by Rcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

March 31, 2023

I brought my car to fix some noise ,the noise still there , they charge. Like 400 dollars plus the warranty ,I don’t recommend this dealer, they sold me this car 2 years front bumper broke back bumper broke More

by MICHELLELIBEN411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Nissan responded

Thank you for reaching out. I'm sorry to hear you're continuing to have issues with your vehicle. Please contact me directly so we can discuss the situation in greater detail. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

March 31, 2023

Upon entering the service desk I was speaking to Luis who throughly explained all of the parts and services due on my car based on the present odometer display I’m satisfied with my experience. More

by BSBR989502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Napoli Nissan responded

We appreciate you leaving Luis and Napoli Nissan five stars! Please come to visit us again soon! Thank you!

March 31, 2023

The service department was very knowledgeable and explained everything clearly. They were professional and courteous. Great Job More

by jocampbell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Nissan responded

Thanks for the five stars! We're glad to hear that your service appointment here at Napoli Nissan was such a positive one. We hope to see you back for all of your future auto needs!

March 30, 2023

Love the service and attention they give to my car when servicing it. Thank you Napoli !! More

by pooh39bearr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Napoli Nissan responded

Thank you for trusting the Napoli Nissan team with the care of your vehicle! It's our privilege to serve you and we look forward to your next visit!

March 29, 2023

Junior is always great and keeps me informed on what services I need. Always satisfied. More

by SHANNONSTACY32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Napoli Nissan responded

We're so glad Junior continues to earn your support! Thanks for being a Napoli Nissan customer. We look forward to your next visit!

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