National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Dear R_PARKER21, Thank you for taking the time to share your feedback about your recent service experience. We truly value your input and are committed to constantly improving our services based on customer feedback. We apologize for the inconvenience caused by the inconsistency in dealing with multiple individuals during your visit. We understand how important it is to receive consistent and seamless service, and we apologize for falling short in this aspect. We will address this issue with our team to ensure better coordination and a smoother experience for our customers moving forward. We also apologize for the confusion regarding your appointment due to a staff change. We understand that this added unnecessary frustration to your visit, and we apologize for the inconvenience caused. We will take steps to improve our internal processes to prevent such issues from occurring in the future. However, we are pleased to hear that once the initial challenges were resolved, you had a positive experience with us. We appreciate your patience and understanding in this matter. Your satisfaction is our priority, and we will use your feedback to improve our services and prevent similar issues from happening again. We value your business and would like to make it up to you. If you would be willing to give us another chance, please reach out to our customer service team, and we will ensure that your next experience with us is a seamless and enjoyable one. Thank you once again for sharing your thoughts. We appreciate your feedback and the opportunity to improve. We look forward to serving you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us. We apologize for any miscommunication and inconveniences you encountered during your recent visit. We appreciate your feedback as it helps us improve our services and address areas of concern. We understand that the delay in bringing your car to Newbern was frustrating. In cases where a vehicle requires repair or service specific to its make, such as your Toyota, we sometimes rely on authorized dealerships to ensure that the necessary expertise and genuine parts are used. Unfortunately, this can sometimes result in longer wait times. Regarding the inspection, we apologize if there was a misunderstanding or if we failed to address all your concerns adequately. It is our priority to conduct thorough inspections and accurately identify any issues with your vehicle. We regret any inconvenience caused by the determination that there was nothing wrong with the transmission or windows. We also apologize for the persistent squeaking in both the passenger and driver windows. Please be assured that we take these concerns seriously, and our service department will investigate and resolve the issue promptly. We appreciate your patience and will strive to rectify the situation to your satisfaction. Regarding the "fattening" noise you mentioned, we apologize if we did not adequately address it during your visit. We understand the importance of identifying and resolving all noises and concerns to ensure the optimal performance of your vehicle. We will review the records and communicate with our technicians to determine why the issue was not addressed as acknowledged. We will take the necessary steps to rectify the situation and provide you with a resolution. We apologize for any frustration caused and want to assure you that we value your satisfaction. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We appreciate your feedback and the opportunity to improve our services. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We remain committed to resolving these issues and providing you with the exceptional service you deserve.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that Kitrell made such a positive impression on you during your visit to our dealership. At National Automotive Group, we strive to provide exceptional customer service, and it is feedback like yours that motivates us to continue delivering outstanding experiences. Kitrell is truly a knowledgeable and friendly member of our team, and we are fortunate to have them onboard. Your words of praise mean a great deal to us. We are constantly working to create an outstanding dealership experience for our valued customers, and hearing that we are on the right track is truly gratifying. We appreciate your support and your business. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out. We would be delighted to assist you. Once again, thank you for choosing National Automotive Group and for your kind words. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We greatly appreciate you taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership. At National Automotive Group, providing exceptional service is our top priority, and we are delighted that you found our team to be friendly and efficient. We strive to deliver fast and reliable service, ensuring that your vehicle is fixed right the first time. Affordability is important to us, and we are pleased to hear that our pricing met your expectations. We believe in providing value to our customers without compromising on the quality of our work. Your kind words mean a lot to us, and we are grateful for your support. Should you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Once again, thank you for choosing National Automotive Group. We truly appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Dear Yash P, Thank you for taking the time to share your positive service experience with us! We are thrilled to hear that you had an overall great experience and that our service staff provided you with excellent service. At our dealership, we prioritize the knowledge and expertise of our service staff, and it's fantastic to know that they were able to assist you effectively. We believe in continuous training and staying up-to-date with the latest automotive technologies to provide our customers with the highest level of service. Your feedback reaffirms our commitment to maintaining knowledgeable and skilled service professionals. We are delighted to hear that you had a good working relationship with our service staff. Building strong relationships with our customers is important to us, and we strive to ensure that your experience with us is not only professional but also friendly and accommodating. Your satisfaction and trust mean a great deal to us. Thank you for choosing us for your service needs, and we are grateful for your intention to return to us for future service work. We look forward to serving you again and providing you with the same exceptional service that you have come to expect from us. If there is anything else we can assist you with, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Dear JOHNSON04, Thank you so much for leaving us a wonderful review! We greatly appreciate your kind words and your continued support of our dealership. We're thrilled to hear that you consider our dealership to be wonderful, and it's truly rewarding to know that we've consistently provided you with great service. At National Automotive Group, we strive to deliver excellence in every aspect of our operations, and it's fantastic to hear that our efforts have been recognized and appreciated by valued customers like yourself. We understand the importance of providing exceptional service to our customers, and we're glad to know that we've met your expectations. Your satisfaction is our top priority, and we aim to create a positive and enjoyable experience for everyone who visits our dealership. Thank you again for your kind words and for choosing us for your automotive needs. If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to let us know. We're here to help and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Dear turnerfamily205, Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and your continued support of our service department. We're delighted to hear that you have consistently received great service every time you've had an appointment with us. Providing exceptional service is our top priority, and it's wonderful to know that we've been successful in meeting your expectations. We're especially thrilled to hear that Kitrell has been instrumental in ensuring that everything flows smoothly during your visits. Kitrell's dedication and commitment to customer satisfaction are truly commendable, and we're grateful for the positive impact he has made on your experience with us. Thank you for acknowledging Kitrell's efforts and for recognizing him as a valuable member of our team. We'll be sure to pass along your kind words to him, as they will serve as encouragement for him to continue delivering outstanding service. Once again, we sincerely appreciate your feedback and your trust in our service department. If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to reach out to (910)347-3777. We're always here to help.

National Dodge Chrysler Jeep Ram responded

Dear cjvargas2, Thank you for your fantastic review and for choosing National Automotive Group as your preferred service destination for your vehicles! We are truly honored to be your go-to choice for automotive service. We understand that entrusting your vehicles to a service center requires confidence and trust, and we are thrilled to know that we have earned your loyalty. Your continued support means the world to us, and we are committed to maintaining the highest level of service and customer satisfaction. Our service advisors play a vital role in ensuring that your experience with us is nothing short of excellent. It's wonderful to hear that they have consistently met your expectations, providing you with exceptional service and guidance. At National Automotive Group, we are constantly striving to exceed our customers' expectations, and your positive feedback reinforces our commitment to delivering the best service possible. We value your trust and loyalty, and we are grateful for your continued patronage. Thank you once again for your kind words and for choosing National Automotive Group as your trusted service provider. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you and your vehicles for many years to come!

National Dodge Chrysler Jeep Ram responded

Dear mbumgarnerdvm, Thank you for your wonderful review! We greatly appreciate your feedback and are thrilled to hear that our team was able to provide you with a helpful and pressure-free sales experience. At our dealership, we believe in creating a comfortable and stress-free environment for our customers. It's fantastic to know that you felt supported by our team without feeling any pressure. We understand that purchasing a vehicle is a significant decision, and our goal is to provide guidance and assistance in a way that respects your preferences and allows you to make an informed choice. We also understand the value of convenience, and we are delighted that we were able to make the process as convenient as possible for you. We strive to streamline the buying experience and address any concerns or requirements you may have. It's our pleasure to provide exceptional customer service and ensure that your experience with us is both positive and convenient. Thank you once again for your positive review and for choosing us as your dealership. We truly appreciate your support, and we look forward to serving you in the future. If there is anything else we can assist you with, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Dear PDAMYEN, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience and that our team provided you with friendly and amazing service. At our dealership, we believe in going above and beyond to ensure our customers' satisfaction. It's fantastic to know that our team members were able to make you feel welcome and provide you with the exceptional service you deserve. We take great pride in our staff's commitment to customer care, and your kind words serve as a testament to their dedication. We understand that finding the right car can be a significant decision, and we are delighted to know that our team was willing to work with you to help you find the perfect vehicle. We strive to understand our customers' needs and preferences and to provide personalized solutions that meet their requirements. Your satisfaction is our priority, and it's incredibly rewarding to know that we were able to assist you in finding the car you wanted. Once again, thank you for your positive review and for choosing us as your trusted dealership. We truly appreciate your support, and we look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out.