National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Dear swheeles57, Thank you for taking the time to provide us with feedback on your service experience. We appreciate your honest review, and we're glad to hear that you are generally pleased with our service department. We apologize for the inconvenience caused by the need to order parts for your vehicle. We understand that waiting for parts can be frustrating, and we apologize for any delays that may have occurred. Please be assured that we are actively working on obtaining the necessary parts as quickly as possible to complete the service on your vehicle. We appreciate your patience and understanding in this matter. We value your feedback as it helps us identify areas for improvement. We will take your comments into consideration and work towards enhancing our service processes to minimize any inconvenience for our valued customers. Once again, we appreciate your feedback and your overall satisfaction with our service department. We remain committed to providing you with excellent service, and we look forward to resolving the issue promptly. If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear Richard Thank you so much for taking the time to leave such a wonderful review of our service! We are thrilled to hear that you had an outstanding experience and that our staff provided you with friendly and helpful service. At National, we strive to not only meet but exceed our customers' expectations, and it's incredibly gratifying to know that we achieved this goal during your visit. We firmly believe that excellent customer service is the key to creating a positive and memorable experience for our customers, and your kind words validate our efforts. Our staff takes great pride in their knowledge and expertise, and it's fantastic to hear that they were able to explain everything you needed to know in a clear and understandable manner. We believe that transparency is essential in building trust with our customers, and we are delighted to know that our explanations were helpful to you. We truly appreciate your recognition of our team members as "great people." They are passionate about what they do and genuinely care about the satisfaction of our customers. Your kind words serve as motivation for them to continue providing exceptional service to everyone who walks through our doors. Once again, thank you for sharing your positive experience with us. We are grateful for your business, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear myyo, Thank you for taking the time to leave us such a positive review! We are delighted to hear that your experiences with Kittrell have consistently been great and that he ensures all your vehicle needs are taken care of promptly. We strive to provide exceptional service to each and every customer, and it's wonderful to know that Kittrell has been able to consistently deliver on that promise. He takes pride in his work and goes above and beyond to ensure that your vehicle receives the attention it deserves. We truly appreciate your continued support and trust in our services. It is customers like you who motivate us to continually improve and provide the best possible experience. Should you have any further needs or questions, please do not hesitate to reach out to us at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear JVGOURNAS, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found our waiting area to be nice and clean during your visit. We understand that waiting for your car to be serviced can sometimes be a tedious task, and we strive to create a comfortable and pleasant environment for our customers. It's fantastic to know that our waiting area met your expectations and provided you with a pleasant experience. Thank you once again for your kind words and for choosing our services. We truly appreciate your business and look forward to serving you in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.

National Dodge Chrysler Jeep Ram responded

Dear hwolfe3, Thank you for your wonderful review! We greatly appreciate your continued trust and loyalty as a valued customer for the past 8 years. It's fantastic to hear that Darrell did a nice job during your recent visit and that he was able to deliver on his promise of getting you out on time. At our dealership, we strive to provide efficient and reliable service to all our customers. We understand the importance of respecting your time and ensuring that our services are completed promptly. We are thrilled that your recent experiences with us have been really good, and we are committed to maintaining this high standard of service moving forward. Your ongoing support and feedback are invaluable to us. We are grateful for the opportunity to serve you over the years, and we will continue to work hard to meet and exceed your expectations. If there is anything else we can assist you with, please do not hesitate to reach out. Once again, thank you for your positive review and for choosing us as your trusted service provider. We look forward to serving you for many more years to come!

National Dodge Chrysler Jeep Ram responded

Dear vtounsel54.vt, Thank you so much for taking the time to leave us such a positive review! We are honored that you continue to choose National for your automotive needs, even though there is a closer Chrysler dealership to your home. Your loyalty and support mean a great deal to us. We understand that convenience is an important factor when it comes to selecting a service provider, and we are truly grateful that you have chosen to prioritize the quality of service over proximity. It's humbling to know that our team has consistently impressed you with their service, not only during your recent visit but also in the past. At National, we strive to provide an exceptional experience to each and every customer. We believe in going above and beyond to meet and exceed expectations, and your positive feedback serves as confirmation that we are on the right track. It's our commitment to delivering high-quality service that drives us to continuously improve and ensure your complete satisfaction. Once again, thank you for your kind words and for choosing National for your automotive needs. We are grateful for your trust and loyalty, and we look forward to serving you in the future. Should you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out.

vtounsel54.vt responded

Thank you for your kind response to the comments I gave relating to my recent experience with National Dodge. Far too often have I experienced a detached attitude by representatives of various companies when it comes to my individual concerns. It is extremely important for the consumer to feel that he or she is appreciated for their business and not just being seen as next in line.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We appreciate your kind words and are thrilled to hear that your visit to our dealership was a pleasant one. Maintaining a clean and organized environment is a top priority for us, and we are delighted that you noticed and appreciated our efforts. We believe that a welcoming and well-maintained space enhances the overall experience for our customers, and we're glad it made a positive impression on you. Our team of professionals takes great pride in delivering exceptional customer service, and we're delighted that you found them to be courteous and professional. We place a high emphasis on training and hiring individuals who are not only knowledgeable but also genuinely care about meeting the needs and expectations of our valued customers. It's wonderful to know that our staff members made your visit memorable through their helpfulness and professionalism. Once again, thank you for choosing our dealership and for sharing your positive feedback. We truly value your business and hope to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back!

National Dodge Chrysler Jeep Ram responded

Nancy, Thank you for your feedback and as always it is a pleasure to do business with you as well! We thank you for your business and look forward to our continued relationship! Please feel free to reach out should you need anything at (910)347-3777

National Dodge Chrysler Jeep Ram responded

Dear Martin, Thank you for taking the time to share your feedback. We apologize for any confusion or inconvenience you experienced regarding the pricing during your recent visit. However, after thoroughly reviewing our records, we could not locate your customer information in our system. We take pricing matters seriously, and it is our commitment to provide transparent and accurate quotes to all our customers. It is unusual for us to encounter discrepancies in the quoted and charged amounts, as we strive to maintain consistency and clarity in our pricing practices. To address your concerns adequately, we kindly request you to reach out to our Service Manager at (910)347-03777. Our team will be more than happy to investigate the issue further and work towards finding a resolution. We value your feedback and want to ensure your experience aligns with our standards of excellence. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to assist you and resolve this matter.