National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Congratulations on your new vehicle and thank you so much for your feedback! Robbie is definitely a great General Manager and truly cares about people. Matt is a valuable member of our team and we are lucky to have him. Your feedback will be shared with Robbie and the rest of the management team. We thank you for your business and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

National Dodge Chrysler Jeep Ram responded

Thank you for bringing your recent experience to our attention. We apologize for the inconvenience and frustration you encountered during the service of your vehicle. We would like to address your concerns and provide some clarification regarding the situation. Upon reviewing our records, we have noted that you have been a customer with our dealership for some time. Last year, after I had left, you started taking your car to another service provider in Wilmington. There, an oil change was performed, and subsequently, you experienced issues with your engine, including noise and smoke. Although the warranty we sold you had expired at 60,000 miles, we empathized with your situation and agreed to investigate and repair any issues if we found any during our inspection. However, our team of technicians was unable to identify any issues with your vehicle that could be attributed to our previous service. Despite this, in order to address your concerns and ensure your satisfaction, our general manager, Robbie Yates, kindly had an oil change performed at no charge. We wanted to go the extra mile to ensure your peace of mind. We regret any miscommunication or delay in resolving the issue with your vehicle during your recent visit. We understand your frustration with the delay in diagnosis and resolution. Rest assured, we continuously strive to provide timely and efficient service to all our customers. The circumstances that transpired during your visit were not reflective of our usual standards, and we sincerely apologize for any inconvenience caused. Regarding the disrespectful parking of your vehicle, we deeply regret any inconvenience this may have caused you and your wife. We apologize for the oversight and any frustration it may have caused. We take such matters seriously and have addressed this internally to ensure it does not happen again in the future. We value your continued loyalty as a customer, and we would like the opportunity to regain your trust. If you have any further concerns or if there is anything else we can do to assist you, please reach out to our service manager directly at (910)347-3777.Thank you for your understanding, and we appreciate your feedback. We hope to have the chance to serve you better in the future.

PUNISHER responded

BASICALLY, IT TAKES A LOT TO ACTUALLY WORK HARD TO OBTAIN THEIR DREAM CAR OR ANY CAR THAT THEY LOVE AND TAKE CARE OF. ITS A SHAME THAT YOU HAVE SERIVCE TECHS AND EMPLOYEES THAT HAVE NO CARE FOR OTHER PEOPLES VEHICLES. TO TREAT THEM AS THIER OWN VEHICLE WHILE IN TIHEIR CARE. HENCE WHY MISTAKES AND PROBLEMS HAPPEN BECAUSE OF NEGLENCE!! I COULD HAVE EASILY TAKEN MY BUSINESS OUT OF TOWN WHERE I WOULD BE BETTER TAKEN CARE OF AND VALUED AS A CUSTOMER AND NOT VIEWED AS MERE DOLLAR SIGNS. WHAT HAPPENED TO TAKING CARE OF YOUR OWN?! I AM A VETERAN, WHAT KIND OF SERIVCE ARE YOU PROVIDING FOR THOSE WHO SERVED THIS COUNTRY, THAT PUT THIER LIFE ON THE LIFE FOR YOUR FREEDOM, ONLY TO GO BACK AND TAKE ADVANTAGE OF THOSE WHO GIVE YOU THIS OPPORTUNITY IN LIFE. ITS A SHAME FOR A MILITARY TOWN HAVE A DEALERSHIP, TO HAVE SO MANY PROBLEMS OVER THE YEARS AND CONTINUE TO HAVE ISSUES THAT ARE NOT ADDRESSED OR CORRECTED. RATHER THAN JUST WASTING TIME TO MAKE YOURSELVES LOOK GOOD BE DECEIT. VERY DISAPPOINTED OF MY HOMETOWN DODGE DEALER.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your 5-star review! We are happy to hear that your visit while getting yyour vehicle serviced was a up to standard. We strive to provide the very best customer service and get excited when we hear that it bears fruit. We thank you for your business and look forward to our continued relationship.

National Dodge Chrysler Jeep Ram responded

Justin, Thank you so much for your feedback! We strive to make sure our clients are comfortable while conducting business. We are over the moon to hear that your visit with us was satisfactory! We will make sure to look into the charging dock being inoperable and will get it replaced. Thank you for the information and for your business! We look forward to working with you in the future.

National Dodge Chrysler Jeep Ram responded

John, Thank you so much for your feedback and the 5-stars! We are lucky to have you as one of our customers. Robbie is definitely a great General Manager and truly cares about people. Your feedback will be shared with Robbie and the rest of the management team. We thank you for being a valued client and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

National Dodge Chrysler Jeep Ram responded

Thank you so much for the 5-star review. We are ecstatic to hear that your visit with us was a pleasant one. We strive to provide top-notch customer service and make sure our clients have all of their questions answered. Thank you for your business and we look forward to our continued relationship.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback. We regret that you have had a negative experience with us. Unfortunately, after further investigation it was determined that the BOLT for the front of your vehicle , # 6509145AA , ( 14mm X 2.00 X 189mm CASE HARDENED FRAME BOLT ) used to hold The Front Cross Member of his Vehicle , are sold as qty 2 in a Bag ( or MSQ = Multiple service Quantity, Which means we must order qty 2 .) We believe that there has been some miscommunication because it was stated that the cost of the that the cost of each bolt is $12.20, which would result in the $26.11 after tax. We offered to sell you only one bolt , even though one bolt would then have to put in stock , and would have against our policy on both Refunding non-stocking SOP Parts , and not charging you a 20% restocking fee ,plus breaking up an MSQ QTY BAG of 2, but that offer was refused and you left with the purchase of the 2 bolts. We apologize about the confusion and will work diligently to ensure this scenario does not happen again. We thank you for our business and look forward to resolving this issue amicably. Please feel free to contact our parts manager, Les Eller, at (910)347-3777 should you want to discuss this issue further. Thank you and have a great day.

Jims1042 responded

I didn’t make up the conversation I had with the person who took the order. I do think that your person misquoted the wrong price, then charged my card a different amount that I was expecting. I know it’s not a ton of money but I think it’s wrong that you didn’t honor the quoted price. Making me the customer look like I was making things up. Do you record your calls for training purposes? If so please review it. Thanks

National Dodge Chrysler Jeep Ram responded

Jackie, Congratulations on the new ride & thank you for your 5-star review! We sincerely appreciate your business and look forward to our lasting relationship! Please feel free to reach out should you need anything at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Ed, We are ecstatic to hear that you had such an outstanding experience! Your shopping experience should be as relaxed as possible because let's be honest purchasing a vehicle is stressful enough! Congratulations on your new vehicle and thank you for your business! We look forward to our future relationship! As always, please reach out to (910)347-3777 should you need anything at all.

ed.fisher57 responded

Thank you. I look forward to an ongoing excellent relationship as well. Everyone was great!

National Dodge Chrysler Jeep Ram responded

Steve, Thank you for the 5-star review, we truly appreciate you taking the time to provide your feedback! Jeff works especially hard to make sure that his clients have a pleasant experience and will be happy hear that your experience was exceptional. Thank you for your business. Congratulations on the 2023 Wrangler 4-Door High Altitude 4XE. Please feel free to give us a call at (910)347-3777 should you need anything in the future!