National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.

National Dodge Chrysler Jeep Ram responded

Dear hwolfe3, Thank you for your wonderful review! We greatly appreciate your continued trust and loyalty as a valued customer for the past 8 years. It's fantastic to hear that Darrell did a nice job during your recent visit and that he was able to deliver on his promise of getting you out on time. At our dealership, we strive to provide efficient and reliable service to all our customers. We understand the importance of respecting your time and ensuring that our services are completed promptly. We are thrilled that your recent experiences with us have been really good, and we are committed to maintaining this high standard of service moving forward. Your ongoing support and feedback are invaluable to us. We are grateful for the opportunity to serve you over the years, and we will continue to work hard to meet and exceed your expectations. If there is anything else we can assist you with, please do not hesitate to reach out. Once again, thank you for your positive review and for choosing us as your trusted service provider. We look forward to serving you for many more years to come!

National Dodge Chrysler Jeep Ram responded

Dear vtounsel54.vt, Thank you so much for taking the time to leave us such a positive review! We are honored that you continue to choose National for your automotive needs, even though there is a closer Chrysler dealership to your home. Your loyalty and support mean a great deal to us. We understand that convenience is an important factor when it comes to selecting a service provider, and we are truly grateful that you have chosen to prioritize the quality of service over proximity. It's humbling to know that our team has consistently impressed you with their service, not only during your recent visit but also in the past. At National, we strive to provide an exceptional experience to each and every customer. We believe in going above and beyond to meet and exceed expectations, and your positive feedback serves as confirmation that we are on the right track. It's our commitment to delivering high-quality service that drives us to continuously improve and ensure your complete satisfaction. Once again, thank you for your kind words and for choosing National for your automotive needs. We are grateful for your trust and loyalty, and we look forward to serving you in the future. Should you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out.

vtounsel54.vt responded

Thank you for your kind response to the comments I gave relating to my recent experience with National Dodge. Far too often have I experienced a detached attitude by representatives of various companies when it comes to my individual concerns. It is extremely important for the consumer to feel that he or she is appreciated for their business and not just being seen as next in line.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We appreciate your kind words and are thrilled to hear that your visit to our dealership was a pleasant one. Maintaining a clean and organized environment is a top priority for us, and we are delighted that you noticed and appreciated our efforts. We believe that a welcoming and well-maintained space enhances the overall experience for our customers, and we're glad it made a positive impression on you. Our team of professionals takes great pride in delivering exceptional customer service, and we're delighted that you found them to be courteous and professional. We place a high emphasis on training and hiring individuals who are not only knowledgeable but also genuinely care about meeting the needs and expectations of our valued customers. It's wonderful to know that our staff members made your visit memorable through their helpfulness and professionalism. Once again, thank you for choosing our dealership and for sharing your positive feedback. We truly value your business and hope to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your 5-star review! We are happy to hear that your visit while getting yyour vehicle serviced was a up to standard. We strive to provide the very best customer service and get excited when we hear that it bears fruit. We thank you for your business and look forward to our continued relationship.

National Dodge Chrysler Jeep Ram responded

Justin, Thank you so much for your feedback! We strive to make sure our clients are comfortable while conducting business. We are over the moon to hear that your visit with us was satisfactory! We will make sure to look into the charging dock being inoperable and will get it replaced. Thank you for the information and for your business! We look forward to working with you in the future.

National Dodge Chrysler Jeep Ram responded

Nancy, Thank you for your feedback and as always it is a pleasure to do business with you as well! We thank you for your business and look forward to our continued relationship! Please feel free to reach out should you need anything at (910)347-3777

National Dodge Chrysler Jeep Ram responded

Congratulations on your new vehicle and thank you so much for your feedback! Robbie is definitely a great General Manager and truly cares about people. Matt is a valuable member of our team and we are lucky to have him. Your feedback will be shared with Robbie and the rest of the management team. We thank you for your business and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

National Dodge Chrysler Jeep Ram responded

Thank you for bringing your recent experience to our attention. We apologize for the inconvenience and frustration you encountered during the service of your vehicle. We would like to address your concerns and provide some clarification regarding the situation. Upon reviewing our records, we have noted that you have been a customer with our dealership for some time. Last year, after I had left, you started taking your car to another service provider in Wilmington. There, an oil change was performed, and subsequently, you experienced issues with your engine, including noise and smoke. Although the warranty we sold you had expired at 60,000 miles, we empathized with your situation and agreed to investigate and repair any issues if we found any during our inspection. However, our team of technicians was unable to identify any issues with your vehicle that could be attributed to our previous service. Despite this, in order to address your concerns and ensure your satisfaction, our general manager, Robbie Yates, kindly had an oil change performed at no charge. We wanted to go the extra mile to ensure your peace of mind. We regret any miscommunication or delay in resolving the issue with your vehicle during your recent visit. We understand your frustration with the delay in diagnosis and resolution. Rest assured, we continuously strive to provide timely and efficient service to all our customers. The circumstances that transpired during your visit were not reflective of our usual standards, and we sincerely apologize for any inconvenience caused. Regarding the disrespectful parking of your vehicle, we deeply regret any inconvenience this may have caused you and your wife. We apologize for the oversight and any frustration it may have caused. We take such matters seriously and have addressed this internally to ensure it does not happen again in the future. We value your continued loyalty as a customer, and we would like the opportunity to regain your trust. If you have any further concerns or if there is anything else we can do to assist you, please reach out to our service manager directly at (910)347-3777.Thank you for your understanding, and we appreciate your feedback. We hope to have the chance to serve you better in the future.

PUNISHER responded

BASICALLY, IT TAKES A LOT TO ACTUALLY WORK HARD TO OBTAIN THEIR DREAM CAR OR ANY CAR THAT THEY LOVE AND TAKE CARE OF. ITS A SHAME THAT YOU HAVE SERIVCE TECHS AND EMPLOYEES THAT HAVE NO CARE FOR OTHER PEOPLES VEHICLES. TO TREAT THEM AS THIER OWN VEHICLE WHILE IN TIHEIR CARE. HENCE WHY MISTAKES AND PROBLEMS HAPPEN BECAUSE OF NEGLENCE!! I COULD HAVE EASILY TAKEN MY BUSINESS OUT OF TOWN WHERE I WOULD BE BETTER TAKEN CARE OF AND VALUED AS A CUSTOMER AND NOT VIEWED AS MERE DOLLAR SIGNS. WHAT HAPPENED TO TAKING CARE OF YOUR OWN?! I AM A VETERAN, WHAT KIND OF SERIVCE ARE YOU PROVIDING FOR THOSE WHO SERVED THIS COUNTRY, THAT PUT THIER LIFE ON THE LIFE FOR YOUR FREEDOM, ONLY TO GO BACK AND TAKE ADVANTAGE OF THOSE WHO GIVE YOU THIS OPPORTUNITY IN LIFE. ITS A SHAME FOR A MILITARY TOWN HAVE A DEALERSHIP, TO HAVE SO MANY PROBLEMS OVER THE YEARS AND CONTINUE TO HAVE ISSUES THAT ARE NOT ADDRESSED OR CORRECTED. RATHER THAN JUST WASTING TIME TO MAKE YOURSELVES LOOK GOOD BE DECEIT. VERY DISAPPOINTED OF MY HOMETOWN DODGE DEALER.

National Dodge Chrysler Jeep Ram responded

Dear Martin, Thank you for taking the time to share your feedback. We apologize for any confusion or inconvenience you experienced regarding the pricing during your recent visit. However, after thoroughly reviewing our records, we could not locate your customer information in our system. We take pricing matters seriously, and it is our commitment to provide transparent and accurate quotes to all our customers. It is unusual for us to encounter discrepancies in the quoted and charged amounts, as we strive to maintain consistency and clarity in our pricing practices. To address your concerns adequately, we kindly request you to reach out to our Service Manager at (910)347-03777. Our team will be more than happy to investigate the issue further and work towards finding a resolution. We value your feedback and want to ensure your experience aligns with our standards of excellence. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to assist you and resolve this matter.