Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.6
851 Reviews
Call Dealership (910) 347-3777

2223 N Marine Blvd

Jacksonville, NC

28546

Directions

By Type

851 Reviews of National Dodge Chrysler Jeep Ram

May 31, 2023

I purchased a 2023 ram from National last week, and am very happy with the vehicle. Doing business with Robbie Yates and his team is very easy. If they can help you, they absolutely will. I have had seve More

by John Sharp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin!, Robbie Yates, Hadi Ahmedi
Report | Print
Jun 09, 2023 -

National Dodge Chrysler Jeep Ram responded

John, Thank you so much for your feedback and the 5-stars! We are lucky to have you as one of our customers. Robbie is definitely a great General Manager and truly cares about people. Your feedback will be shared with Robbie and the rest of the management team. We thank you for being a valued client and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

May 31, 2023

Great service was very informative about everything. Took the time to explain everything to us More

by Rstapleton11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
Report | Print
Jun 09, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for the 5-star review. We are ecstatic to hear that your visit with us was a pleasant one. We strive to provide top-notch customer service and make sure our clients have all of their questions answered. Thank you for your business and we look forward to our continued relationship.

May 17, 2023

I told a price over the phone for a couple of bolts. Told they were 6.00 for one bolt but you had to buy 2. So 12.00 in total, but my credit card was charged 26.00 . They were actually 12.00 each! The p More

by Jims1042
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
May 24, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback. We regret that you have had a negative experience with us. Unfortunately, after further investigation it was determined that the BOLT for the front of your vehicle , # 6509145AA , ( 14mm X 2.00 X 189mm CASE HARDENED FRAME BOLT ) used to hold The Front Cross Member of his Vehicle , are sold as qty 2 in a Bag ( or MSQ = Multiple service Quantity, Which means we must order qty 2 .) We believe that there has been some miscommunication because it was stated that the cost of the that the cost of each bolt is $12.20, which would result in the $26.11 after tax. We offered to sell you only one bolt , even though one bolt would then have to put in stock , and would have against our policy on both Refunding non-stocking SOP Parts , and not charging you a 20% restocking fee ,plus breaking up an MSQ QTY BAG of 2, but that offer was refused and you left with the purchase of the 2 bolts. We apologize about the confusion and will work diligently to ensure this scenario does not happen again. We thank you for our business and look forward to resolving this issue amicably. Please feel free to contact our parts manager, Les Eller, at (910)347-3777 should you want to discuss this issue further. Thank you and have a great day.

May 24, 2023 -

Jims1042 responded

I didn’t make up the conversation I had with the person who took the order. I do think that your person misquoted the wrong price, then charged my card a different amount that I was expecting. I know it’s not a ton of money but I think it’s wrong that you didn’t honor the quoted price. Making me the customer look like I was making things up. Do you record your calls for training purposes? If so please review it. Thanks

April 18, 2023

Sales person got back with in a few minutes and finance person got great rate More

by jackiefutrell10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Ahmedi, Gawaine Johnson, Brian Kennedy
Report | Print
Apr 26, 2023 -

National Dodge Chrysler Jeep Ram responded

Jackie, Congratulations on the new ride & thank you for your 5-star review! We sincerely appreciate your business and look forward to our lasting relationship! Please feel free to reach out should you need anything at (910)347-3777.

March 01, 2023

Working with Jonathon Gables, Bruce Wright, and Shane Wilkins was an outstanding experience. There was no pressure during the shopping, decision and financing process and all three were extremely profes More

by ed.fisher57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Wright, Shane Wilkins, Jonathan Gables
Report | Print
Mar 07, 2023 -

National Dodge Chrysler Jeep Ram responded

Ed, We are ecstatic to hear that you had such an outstanding experience! Your shopping experience should be as relaxed as possible because let's be honest purchasing a vehicle is stressful enough! Congratulations on your new vehicle and thank you for your business! We look forward to our future relationship! As always, please reach out to (910)347-3777 should you need anything at all.

Mar 08, 2023 -

ed.fisher57 responded

Thank you. I look forward to an ongoing excellent relationship as well. Everyone was great!

February 27, 2023

Jeffrey Harper of Sales was extremely Diligent, Professional, and very responsive making the process go smoothly and efficient. I could not ask for a better experience in the purchase of my 2023 W More

by SteveV
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Harper
Report | Print
Mar 07, 2023 -

National Dodge Chrysler Jeep Ram responded

Steve, Thank you for the 5-star review, we truly appreciate you taking the time to provide your feedback! Jeff works especially hard to make sure that his clients have a pleasant experience and will be happy hear that your experience was exceptional. Thank you for your business. Congratulations on the 2023 Wrangler 4-Door High Altitude 4XE. Please feel free to give us a call at (910)347-3777 should you need anything in the future!

February 22, 2023

Working with Jeff Harper and team was and absolute pleasure. At no time did I feel pressured or rushed into anything. More

by donettegrist
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Harper
Report | Print
Feb 23, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for submitting your review and feedback! We are absolutely thrilled to hear that your had a pleasurable experience here at National Dodge Chrysler Jeep RAM! We strive to provide the upmost care and satisfaction and provide service with integrity and honesty. We take pride in our values and our treasured family members such as Jeff Harper. Thank you for putting your trust in us and choosing National to do business with. We look forward to our continued relationship. Please feel free to reach out to (910)347-3777 should you need anything in the future.

February 14, 2023

The whole National Dodge Ram team are very professional. Jonathan was outstanding. Would do business whith the anytime. More

by jagopschief
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Jonathan Gables
Report | Print
Feb 17, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your feedback! We are thrilled that you found Jonathan outstanding! Jonathan is a great guy and we enjoy working with him. Thank you for your business and congratulations on the new vehicle. Please feel free to reach out should you need anything at (910)347-3777.

February 13, 2023

Great staff and experience when buying a car. The process was very quick and efficient. More

by Shanemims1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gunnar Belton
Report | Print
Feb 13, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to provide us with your feedback and giving us a 5-star rating! Congratulations on the purchase of your new vehicle. Gunnar Belton always works hard for his clients and strives to create the best vehicle shopping experience possible. We will be sure to let him and the rest of the management staff know about your wonderful review. Please call us anytime with any questions or concerns @ (910) 347-3777

January 05, 2023

Everyone was absolutely great through my entire buying experience. Ask for Brian Kennedy he was fantastic. More

by Austion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Brown, Brian Kennedy
Report | Print
Jan 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Austion, Thank you so much for your review! Brian Kennedy is absolutely amazing and we will be sure to pass on your kind words! We sincerely thank you for your business and for taking the time to provide your feedback! We look forward to our continued relationship! Please feel free to reach out to us should you need anything in the future!

1
...
30
31
32
...
86