National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Rebekah, Thank you so much for providing your feedback. While we strive to perform at our best 100% all of the time, some times we do fall fall short. We would really love to learn more about your negative experience with our service department in order to move from being a "decent dealership" to an amazing dealership that you deserve. Please feel free to contact Chris Waters our service manager at (910)347-3777, so that we can learn about ways to improve. Thank you again for your feedback and allowing us the opportunity to grow and better assist you. Most importantly thank you for being our customer. We look forward to hearing from you and anxiously wait to hear how we can make your experience better.

National Dodge Chrysler Jeep Ram responded

Heather, Thank you for providing us with your feedback! We thank you so much for your continued business and we will strive to continually provide the 5-star experience that you deserve! We are over the moon to hear that you have been a "satisfied customer" every time that you visit! We look forward to our future relationship and as always feel free to reach out should you need anything at all!

National Dodge Chrysler Jeep Ram responded

James, Thank you so much for providing your feedback and a 5-star review. Honesty and Integrity is a major part of the culture of National. While most dealers have changed their pricing structure, National has prided themselves on keeping pricing the same. We strive to be transparent and honest with all things good or bad with our customers because that is the bedrock of our dealership. Dealers and sales consultants have a stigma and National is working diligently to break free from that stigma by giving our customers the experience that you had! Thank you so much for being our customer and choosing National to do business with. As always, Please reach out should you need anything at all in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for providing your feedback and a 5-star review. We know that the car shopping experience is generally a stressful time, with that said our goal is to make it as easy, transparent, and stress-free as possible. We want our customers to be 100% satisfied with their purchase and be 100% confident in their decisions. We are over the moon knowing that we had achieved that goal. We look forward to our lasting relationship! Your feedback will be passed on to Matt, Jessica, and the rest of the Management team. As always, Please reach out should you need anything at all in the future.

National Dodge Chrysler Jeep Ram responded

Sarah, First and and foremost, thank you for choosing National! We certainly appreciate you as a customer! Thank you for taking the time to provide feedback on your experience! We are extremely excited to hear that you had a good experience will visiting us. Your kind words will be passed on to Corey and the rest of the management team. Thank you again for your feedback and your business! Please feel free to reach out should you need assistance with anything in the future!

National Dodge Chrysler Jeep Ram responded

Joe, Thank you for taking the time to provide your feedback. Unfortunately, we do not know who you are. We would really like to know who you are, what vehicle you purchased, and what you issue is in order to correct the deficiencies. We would like to reach out to discuss & resolve your issues but unfortunately have no way to contact you. Please reach out to any of our sales managers at (910)347-3777. We look forward to hearing from you.

National Dodge Chrysler Jeep Ram responded

Justin, Thank you for taking the time to leave us a review and provide feedback. First and foremost, we sincerely apologize that this experience has left you frustrated. To address the issue of Dale not returning your calls, unfortunately, Dale is no longer with the company. After speaking with the Illinois Secretary of State, they informed me that your plates are still in the process of being transferred and are taking longer than expected to go through, but since your plates were transferred you have multiple options. First, you can go ahead and put your plates on as long as you keep the documentation showing that you have purchased the vehicle and paid for the plate transfer. The second option is you can go to the nearest secretary of states office and receive a temporary 90 day tag with the provided document number. Please feel free to reach out should you have any other questions or concerns at (910)347-3777.