National Dodge Chrysler Jeep Ram - Service Center

service department has changed for the better!!! The Service department isn't what it used to be! My previous experience was terrible. Over 2 hours for an oil change (with an appointment). This ti The Service department isn't what it used to be! My previous experience was terrible. Over 2 hours for an oil change (with an appointment). This time it took less than 30 minutes. Great experience, pleasant and professional staff! More

Always a great experience My go to guy (for years) has been Darrell Graham. Great service with a friendly smile. Everyone in service is top notch! Always a pleasure :) My go to guy (for years) has been Darrell Graham. Great service with a friendly smile. Everyone in service is top notch! Always a pleasure :) More

Well received custumer. Give Darrell Graham a raise. Great customer service a very nice man all around. He has helped me a number of times . He has always done a great job. Give Darrell Graham a raise. Great customer service a very nice man all around. He has helped me a number of times . He has always done a great job. More

Warranty work Just bought my truck and started having issues. Took it in and they gave me the quote and I took that straight to the sales floor and said no problem Just bought my truck and started having issues. Took it in and they gave me the quote and I took that straight to the sales floor and said no problem we will take care of it. Also gave me a loaner truck for the 10 days I needed it. More

Excellent service provided by Darrell Graham in the service Darrell Graham in the service department provided Outstanding service, he kept me informed step by step of service being provided, explained why it wa Darrell Graham in the service department provided Outstanding service, he kept me informed step by step of service being provided, explained why it was necessary and how it would enhance my vehicles performance. More

Service I took my Ram in for scheduled oil change service and what a cluster F it turned out to be. 1st they managed to spill oil all over the top of my motor I took my Ram in for scheduled oil change service and what a cluster F it turned out to be. 1st they managed to spill oil all over the top of my motor and components of my front 4 wheel drive shaft plus all around my filter area. I did not know this until I got home and my truck had a strong smell of burnt oil. I opened the hood and found this problem and more. I entire under carriage had oil splatters from the oil leaking down off the motor while I drove home. I checked my oil level and found it was way over full. I drove back to National Dodge and talked to Darrell and he took care of as much as he could that day. He gave me a card for a detailing to wash the under carriage and that care of the oil problem. That was 4/30/2015. I returned today 5/5/2015 around 0845 to drop off my truck to get detailed and he explained what would be done to clean the oil spill off my motor. I returned around 1345 to pick up my truck. It looked great. I drove home and parked and got that burnt oil smell again. Opened the hood and checked and very little was done. It looked like they took shop towels and tried to wipe the oil off. I showed it to Darrell and he drought some one from the back that had no ideal of what was going on. I ask to talk to Mr Yates but he was not around!! I ended up talking to a sales manager. A waste of time. He took me to the service manager while Darrell took my truck to get it cleaned right. Free oil for life is not worth this much trouble. It goes to show you can not trust work being done right and you can not leave with out checking for yourself. I will not take my truck back, it's easier to do it myself and know it's done right. More

I took my truck in for an insurance repair due to an I took my truck in for an insurance repair due to an electrical fire. After a few months I go the truck back and found it to have a few electric I took my truck in for an insurance repair due to an electrical fire. After a few months I go the truck back and found it to have a few electrical issues. I took it back and about a month later it was ready to be picked up. I was told the truck was fixed and they hope to see me during my next oil change. I left the lot and noticed 2 of the 3 original gripes were still there. I decided to have another dealer for a second opinion of the work. They found the main body harness to be spliced into and had random wires hanging out not connected to anything. They never soldered the wires and also had random wires that were not part of the harness run along the main harness. I am still dealing with the issue. More

I wanted to write few comments about Mr. Mike Waller (Service Advisor). I have dealt with Mike for many years either with my own vehicles which I bought at National Dodge or the vehicles that I manage (Service Advisor). I have dealt with Mike for many years either with my own vehicles which I bought at National Dodge or the vehicles that I manage for a Coard Guard Training Center located at Camo Lejeune. Mike is a true professional and always cortious. Mike has always kept me informed on the status of my vehicles and called when they were ready. I have dealt with other Service Representatives from other dealerships and Mike by far is the best I have ever dealt with. I have always had great experiance with everyone one I have been in contact with at National Dodge for different reason either personal or business and I always have recommended National Dodge especially when asked who to contact at the Service Department I always recommend Mike. I don't easily recommend a business or someone unless I have a reason too and National Dodge and Mr. Mike Waller at the Service Department I would strongly recommend for great service. More