Nelson Mazda Cool Springs

Awesome service department! Very Friendly people, work always completed quickly! Really appreciate reminders of service needed, they save me every time! The Christian music playing in showroom is a very always completed quickly! Really appreciate reminders of service needed, they save me every time! The Christian music playing in showroom is a very nice touch. Love Nelson Mazda!!! More

Very professional, knowledgable, helpful, and kind staff. The followed all COVID-19 related protocols to make sure I'm comfortable in my visits which I do appreciate it. Thank you all. The followed all COVID-19 related protocols to make sure I'm comfortable in my visits which I do appreciate it. Thank you all. More

Chris was awesome. Seriously, the best buying experience I’ve had in over 25 years of buying cars. The one person contact and low set price made it the least stressful experience, one that will have us comi I’ve had in over 25 years of buying cars. The one person contact and low set price made it the least stressful experience, one that will have us coming back. More

Gerald was a great client advisor and really knew the product. The CX5 he showed us was exactly what we wanted and we love the car. My sister in law says he is the best ever. product. The CX5 he showed us was exactly what we wanted and we love the car. My sister in law says he is the best ever. More

The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall experience 10/10 recommend. More

Thet went above and beyond to try and fix my car, but it could'nt be fixed. The only way to find if the car would work was to start replacing parts at a cost. I was not willing to do that unless they coul could'nt be fixed. The only way to find if the car would work was to start replacing parts at a cost. I was not willing to do that unless they could guarantee the car would run. More

Excellent customer service! Each and every question always addressed. Kind and positive attitudes among the staff members. I am extremely pleased thus far since purchasing my vehicle. always addressed. Kind and positive attitudes among the staff members. I am extremely pleased thus far since purchasing my vehicle. More

The greatest service personnel ever. Bought Mazda #2 because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. More

Excellent service…after purchasing a used Honda the air compressor went out 6 days after I bought. Took it back and found out what the problem was. They offered to make the repair and pay for all costs. Th compressor went out 6 days after I bought. Took it back and found out what the problem was. They offered to make the repair and pay for all costs. They stand behind what they sell. More

Requested AC diagnostic - $135. Drained all my refrigerant to do the diagnostic but didn't bother to put any back in when completed. Drove 40 miles with no AC in 90 degree weather. Also did not re refrigerant to do the diagnostic but didn't bother to put any back in when completed. Drove 40 miles with no AC in 90 degree weather. Also did not replace my low side and high side AC caps. I had to call the dealership and they told me to come back and pick them up. I told them no - mail them to me. They mailed me some caps but they were not mine and they did not fit properly. Told me my condenser had impact damage and it it would be $1200 to replace. Took my car to another auto repair shop - bad expansion valve. Total cost - $248. Cools great now. I will never use this dealership again. Total rip off. More