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Nelson Mazda Cool Springs

Franklin, TN

4.4
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

October 21, 2020

Kenneth was great to work with. Showed me around the vehicle even though I wasn't able to come in to the dealership because I'm an over the road truck driver. Now let's hope the service department does More

by keithmascarenas1106
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Bickel
Oct 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Keith, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kenneth here at Nelson Mazda Cool Springs.

October 21, 2020

Great place to bring your Mazda for service. Everyone has always been helpful and courteous.We have brought our two Mazda’s there for service and they are in tiptop shape. Love the car wash! More

by Spirako
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 21, 2020

My salesman was good but that’s it. I didn’t buy a truck there because they couldn’t get it ready in 5 days More

by cfbarnes
Recommend Dealer
No
Employees Worked With
Other Employees : Angie Yehudah, Chaz Garrett, Chris Evelsizer
Nov 04, 2020 -

Nelson Mazda Cool Springs responded

Hello, We thank you for your feedback, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. James Dixon, our General Manager, can be reached at 615-435-2603. Thanks and have a great day!

October 19, 2020

Absolutely best car buying experience I have ever had! Kylie and Angie are amazing! They did so much to make me happy! Thank you so much! More

by elishalowery00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah, Kylie Lowery
Oct 20, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much, Elisha, for your excellent review! We are so glad that Kylie and Angie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 19, 2020

Great customer services Super clean place Very helpful Great customer services Super clean place Very helpful Great prices Friendly staff Smile faces Christian music Good financial options F More

by Davidhero_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Angie Yehudah, Chaz Garrett, Ethan Landreth
Oct 19, 2020 -

Nelson Mazda Cool Springs responded

Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience and it was a pleasure having you at the dealership. We appreciate your review!

October 18, 2020

Everyone that worked with me helped make for an awesome experience. After totaling my vehicle and being in a crunch for time, Nelson Mazda helped my quick car-buying experience painless and enjoyable More

by csp060598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Devin Rogers, Angie Yehudah, DJ Goodman
Oct 18, 2020 -

Nelson Mazda Cool Springs responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

October 15, 2020

I love the fact that they do a video recording of your car discussing the repairs they did to the car and any other suggested repairs needed. More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 15, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Russ! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

October 13, 2020

I have worked with Nelson Mazda for years. Enjoy working with Chad and his sales team. Great people to work with and will return in the future. More

by Chrispro661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson
Oct 14, 2020 -

Nelson Mazda Cool Springs responded

Chris, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 13, 2020

Jeff, Pete, Devin, and Christian are always extremely helpful. I took my car in for an oil change and they got me taken care of. It was super short notice but they were nice enough to make time for littl More

by cevelsizer0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 14, 2020 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 12, 2020

They always treat me right and do a good job. It’s fairly pricey, but they always manage to at least find a coupon for me, which helps. I got there late the last time, and as slammed as they were, they stil More

by susanmariesmith2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 13, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

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