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Nelson Mazda Cool Springs

Franklin, TN

4.4
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

October 09, 2020

Kylie Lowery and Nick Wolff took amazing care of me during this car buying experience! From start to end they were both on top of everything! Every question I asked was answered quickly and thoughtfull More

by John B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylie Lowery, Nick Wolff
Oct 09, 2020 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us, John! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 09, 2020

Ty Johnson went above and beyond to get me the right car. His work ethic was Exceptional! Customer service was Outstanding! Thank you so much Ty! More

by a.kelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ty Johnson, Angie Yehudah
Oct 11, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your business and for this review. We're happy to hear Ty was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2020

The service at Mazda has been very exceptional. They have always done what was needed. I really appreciate the work done on my Mazda CX-5 to keep it running very well. More

by ROBERT.ENGLISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 07, 2020 -

Nelson Mazda Cool Springs responded

Robert, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new Mazda CX-5!

October 07, 2020

Our salesman was great! We had a great first experience with Mazda! I am loving my new Mazda CX-5. Cool Springs Mazda has a good selection to choose from. I went in wanting a black one with certain package More

by tkcantrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garland Hudgens
Oct 08, 2020 -

Nelson Mazda Cool Springs responded

Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new CX-5!

October 06, 2020

Ty was great to work with & was especially helpful in giving true, honest views on all parts of my car buying process! Thank you very much! More

by Rewa S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Johnson
Oct 06, 2020 -

Nelson Mazda Cool Springs responded

Rewa, Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Ty was able to help, and we hope to see you again!

October 05, 2020

Ty was great. Friendly, not pushy, and very helpful! The building was clean and the staff friendly. Great place to buy a car and great staff More

by perrinwolf27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Phillip Bell
Oct 05, 2020 -

Nelson Mazda Cool Springs responded

Thank you for sharing your thoughts about your experience with Ty here at Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

October 04, 2020

If your in the need for a new or used vehicle give Nelson Mazda a look over as well because they were great to deal with and honest which is rare in this day and age. They did everything they said would and More

by tricia1996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Phillip Bell, Chaz Garrett, Nick Wolff, Luke MacDonald
Oct 05, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review, Tricia. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

October 04, 2020

I only came because I had to have my passenger airbag replaced. I no longer come there because my car was diagnosed completely wrong on 6/28/2017. More

by NOTGIVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Devin Rogers, Phillip Bell, Chris Evelsizer, Andrew Voorhees, Gerald Gardiner, Andy Evinger, Kenneth Bickel
Oct 19, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to give us feedback regarding your time with our team. We apologize that your visit was less than fully satisfactory. When would be the best time for us to connect on the phone and discuss your concerns so we can better serve you in the future? James Dixon General Manager 918-892-4833

October 03, 2020

My husband & I are repeat customers. Had such a good experience the 1st time (in 2017), that we went back to Nelson yesterday for another Mazda. Ty has taken excellent care of us both times! The whole d More

by kristishanks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Johnson
Oct 04, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!

October 02, 2020

Ty was very knowledgeable- was able to answer all of my questions in depth and made sure that I had a good understanding of what was being explained to me. Luke was amazing. Very nice, friendly, patient, a More

by Kimmoniche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Luke MacDonald
Oct 02, 2020 -

Nelson Mazda Cool Springs responded

Congratulations on your new vehicle! We are so glad that Ty had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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