Nelson Mazda Cool Springs

Was unhappy that when I got my vehicle home and discovered that screen for the DVD player didn’t work, they told me I should have bought the extended warranty and could not help me. One sales pers discovered that screen for the DVD player didn’t work, they told me I should have bought the extended warranty and could not help me. One sales person told me I had to put $3000 none refundable deposit down and the other told me $500. Overall happy with vehicle. Just think they should have helped me out with the screen. More

I’ve had to take my CX-5 in just a few times after owning it for 8 years. The staff has always been great. it for 8 years. The staff has always been great. More

Dealership was helpful, friendly and patience. My experience with this dealership was wonderful! I would highly recommend doing business with Mazda Cool Springs in Franklin, Tn experience with this dealership was wonderful! I would highly recommend doing business with Mazda Cool Springs in Franklin, Tn More

The dealership worked with me even though I had negative equity on my trade-in vehicle. I was able to trade it in, and pay only 7% APR compared to 28% APR on my previous vehicle. equity on my trade-in vehicle. I was able to trade it in, and pay only 7% APR compared to 28% APR on my previous vehicle. More

Great Experience as usual. I love the videos you send of the actual car and any areas that may need attention. The overall experience is always fantastic. I trust the work and the prices. Thanks! the actual car and any areas that may need attention. The overall experience is always fantastic. I trust the work and the prices. Thanks! More

I made an appointment on line to see the Mazda CX-5 and heard back quickly from Jacob Singelmann. Jacob was knowledgeable, thorough, and patient. He showed me all of the features of the car and after a tes heard back quickly from Jacob Singelmann. Jacob was knowledgeable, thorough, and patient. He showed me all of the features of the car and after a test drive when I decided to purchase, there were no back and forth “games”. He price of the car was set and any extras were clearly stated. All in all- my experience with Nelson Mazda was excellent. More

Good Service Whenever I come to Nelson with my RX-8 I normally deal with Devin and he knows me immediately when I come in. I trust his knowledge and advice when working on my RX-8. I normally deal with Devin and he knows me immediately when I come in. I trust his knowledge and advice when working on my RX-8. More

The car is amazing. I'm honestly so impressed with the quality the car is in. Very happy about that. Only complaint is a lack of communication from my saleswoman. quality the car is in. Very happy about that. Only complaint is a lack of communication from my saleswoman. More

They are a GREAT Dealership! Friendly And fun sales and service people. They made buying a new Car a fun experience again. Would purchase here again. service people. They made buying a new Car a fun experience again. Would purchase here again. More

Devon and associates were patient and professional about Devon and associates were patient and professional about the situation of needing an engine for my Miata. My only gripes were the difficulty contac Devon and associates were patient and professional about the situation of needing an engine for my Miata. My only gripes were the difficulty contacting Mazda for a status and after completion at home, I noticed the techs didn’t put some parts back on plus I found a damaged black hose. It is still running a little rough getting through a few tanks of 93 octane. It also needed a new slave cylinder and the battery needed charging. Overall satisfied with the outcome. More