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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
May 14, 2020
Great to work with until I purchased my car! After that, I have gotten very little help with what was supposed to be fixed. I feel that I should not have to continuously call for updates on agreed repairs. I have gotten very little help with what was supposed to be fixed. I feel that I should not have to continuously call for updates on agreed repairs. More
by natedogg_rok
Verified CustomerEmployees Worked With
Angie Yehudah
May 13, 2020
Outstanding Service! I appreciate the inspection video given by the mechanic, it made me feel as if I was there. I also liked the updates that were sent to me. I was very I appreciate the inspection video given by the mechanic, it made me feel as if I was there. I also liked the updates that were sent to me. I was very informed of everything and never had to wonder what was going on. Thanks! More
by jeff.mccann
Employees Worked With
Pete Lasalandra
May 13, 2020
I know buying or leasing a car can be difficult but I had the most wonderful experience with Jordan at Nelson Mazda. He made the process extremely easy and painless. I will definitely be a returning customer the most wonderful experience with Jordan at Nelson Mazda. He made the process extremely easy and painless. I will definitely be a returning customer. More
by samanthareilly92
Employees Worked With
VJ Ciesielski, Jordan Smucker
May 13, 2020
I had a great experience buying from Nelson Mazda Cool Springs! They were patient and found the perfect car for me! I would recommend buying from them! Springs! They were patient and found the perfect car for me! I would recommend buying from them! More
by Kayladunbar
Employees Worked With
VJ Ciesielski, Chris Evelsizer, Andrew Voorhees
May 13, 2020
Both good and bad There were good & bad parts to my service encounter. I am a travel nurse & Nelson Mazda was giving free oil changes & car cleaning for healthcare prov There were good & bad parts to my service encounter. I am a travel nurse & Nelson Mazda was giving free oil changes & car cleaning for healthcare providers as a thank you during the Coronavirus pandemic. When I took my Nissan SUV in for an oil change they did a free inspection & found I had a nail in my tire & needed an alignment. I approved for them to go ahead & do both. Somehow they ruined my tire while patching the nail hole. They did admit that it was their fault & offer to replace the tire free of charge. However, they didn't have my tire available so had to order one rather than get one from in town somewhere. There is multiple Nissan dealerships where I'm at. It took 4 days to get the tire to them. They did give me a loaner in the mean-time. They did not call & update me during these 4 days but did give updates when I called to see what was going on. They were all very nice & professional. Service was quick up until having to wait on the tire. My car was never cleaned out & this was the main reason I took it there. In the end they did not charge me for the alignment either. More
by WWENDYLT
Employees Worked With
Devin Rogers
May 10, 2020
The dealership’s service is amazing. From the time I walked in and was greeted The experience was memorable. Feeling welcomed from the start and the video message from the mechanic was the icing on the walked in and was greeted The experience was memorable. Feeling welcomed from the start and the video message from the mechanic was the icing on the cake. Thank you for a service appointment that will definitely bring us back. More
by NASHVILLEBROWNS
Employees Worked With
I’m sorry I didn’t get the name or see the person who checked me out. , Cristian Hardin
May 10, 2020
Great buying experience. Highly recommended! Purchased a 2015 Corvette in like new condition at a great price. Very pleased with my financing I received. Phil was very low pressure in his sales approach. 2015 Corvette in like new condition at a great price. Very pleased with my financing I received. Phil was very low pressure in his sales approach. More
by Bill373217
May 07, 2020
Wonderful experience buying from Nelson mazda!, thanks so much for helping me with my great purchase of the 2018 cpo maita, also a shout out to my salesperson!! I believe his name was Nate?? Wonderful guy much for helping me with my great purchase of the 2018 cpo maita, also a shout out to my salesperson!! I believe his name was Nate?? Wonderful guy More
by kirby.byrnes0
May 05, 2020
I have done this too many times.....the Nelson Mazda folks are just what one would want at a car dealer. Competent, congenial, friendly and very accommodating to meet one’s schedule. I have bought, sold folks are just what one would want at a car dealer. Competent, congenial, friendly and very accommodating to meet one’s schedule. I have bought, sold and traded 5 Mazdas over the past 7 years and they have always been there for me. Wouldn’t go anywhere else. More
by Mr. Sunshine
Employees Worked With
Pete Lasalandra, Devin Rogers
