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Nelson Mazda Cool Springs

Franklin, TN

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1,492 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,492 reviews

April 23, 2020

There parking brake got stuck after the battery died in our CX9. The folks at Nelson got our car from the house, and returned it in working order and washed. Great friendly fast service. More

by ipKonfig
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
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Apr 23, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2020

I would never do business with this organization again still do not have the car licensed disgrace to the Mazda corp. a horrible dealership. Bcc More

by Bruce c christian
Recommend Dealer
No
Employees Worked With
Tanner Hostetter
Other Employees : Bruce c christian
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May 08, 2020 -

Nelson Mazda Cool Springs responded

Hello Bruce, We thank you for bringing this to our attention. I have reached out a few times to discuss but I have not heard back from you. I have the UPS records that that show the information was received by you at 3:38pm on 04/08/2020 per your request. If this is not correct, please call me and we can go from there. I am deeply sorry for the confusion and we defiantly want to make you a happy customer. Thank you. James Dixon General Manager 918-892-4833

April 23, 2020

I have been purchasing and having my cars serviced at Nelson Mazda for years. However, I have to say the primary reason I keep coming back is because of your dedicated and talented service advisors! Dev More

by JAMA.PRIVATE
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
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Apr 23, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for Devin and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 22, 2020

I always get great service at Nelson Mazda. I like that they send the video showing what needs to be done on your car. Very thorough! More

by susanhgarrison
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
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Apr 22, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Susan, so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

April 22, 2020

Friendly and knowledgeable staff. Cristian was a huge help and got me in and out in a acceptable time frame. Keep it up Nelson Mazda service team More

by Douggregory
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
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Apr 22, 2020 -

Nelson Mazda Cool Springs responded

Doug, Thank you! It is great to hear that Cristian was able to provide you with a positive experience. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

April 21, 2020

Always friendly! Always fast! I can’t say enough great things about Nelson Mazda, Pete, Devin, all the technicians and everyone’s willingness to go the extra mile. More

by avoorhees0
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
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Apr 21, 2020 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to sharing your kind words with Pete, Devin, and the service team.

April 21, 2020

I chose Nelson because of the great reputation they have in the community. I have never heard anything bad about them. I like it that they are a Christian company. More

by Dewey
Recommend Dealer
Yes
Employees Worked With
VJ Ciesielski, Chris Evelsizer
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Apr 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 21, 2020

The team at Nelson Mazda was very helpful in assisting me with my new car purchase and exploring my options for getting a fun new ride and also saving money at the same time. More

by david@uplighttech
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VJ Ciesielski, Andrew Voorhees, Jacob Singelmann
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Apr 21, 2020 -

Nelson Mazda Cool Springs responded

Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs, David! I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 21, 2020

Your people at Mazda are very helpful and kind. Thanks for making people feel at home at your place of business. Great job! Keep up the great work! More

by Pstubbl
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Report | Print
Apr 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 18, 2020

Great experience every time It doesn't matter if we are shopping for a car or bringing a car in for service, the folks at Nelson Mazda are always welcoming, knowledgeable, and de More

by MRHOWERTON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Apr 19, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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