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Nelson Mazda Cool Springs

Franklin, TN

4.4
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

January 16, 2020

Love this location they always do a fantastic job and are very friendly. They always leave my car spotless and always fix everything. The new video of what they did to the car also. More

by Joshua.d.gibbs
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 16, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the great review, Joshua. We're happy to hear that you like the video. Thanks again for choosing Nelson Mazda!

January 16, 2020

These guys were a pleasure to work with! Ty Johnson was THE BEST! Highly recommend. I would spend more money on a car just to work with them. Love the way the do business. No pressure, completely transpare More

by blakejunier
Recommend Dealer
Yes
Employees Worked With
Ty Johnson, Angie Yehudah
Jan 17, 2020 -

Nelson Mazda Cool Springs responded

Blake, Thank you for choosing Nelson Mazda Cool Springs! We're always happy to help in any way possible. Come back soon if there's anything else that TY or our team can assist you with! Nelson Mazda Cool Springs Team

January 14, 2020

What can I say other than I had an amazing buying experience. No hassle. Transparent. Phil, Angie, and VJ all had my best interests in mind. More

by tadcox0
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VJ Ciesielski, Pete Lasalandra, Angie Yehudah, Phillip Bell
Jan 14, 2020 -

Nelson Mazda Cool Springs responded

Wow, thanks for the great feedback! It's wonderful to hear that the team was able to take care of you. Thank you for choosing Nelson Mazda Cool Springs, and let us know if we can help you with anything in the future!

January 14, 2020

Great service from start to finish. They showed concern and put a great effort forth to make the numbers accommodate my needs. Would strongly recommend More

by struble44
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Nelson Mazda Cool Springs responded

It's great to hear that Andrew was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda!

January 14, 2020

“Parts” person tried to tell me it was normal to have water in my 3rd brake light and that it’s not covered under the warranty. Also the paint on this car is so terrible but if they won’t replace a brake More

by GrecosTamara
Recommend Dealer
No
Employees Worked With
Michael Davis
January 14, 2020

The staff was excellent to work with! They kept me informed and was done in a timely manner! They didn’t push to fix any issues except what I wanted done unlike other places have done! Definitely reco More

by Logansmommy4809
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 14, 2020 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Michael and our service team. We appreciate your business and hope to see you again soon!

January 14, 2020

Great customer service I always have such a great experience when taking my car in for service. Needless to say the customer service is excellent! They are always very infor More

by Kimbers Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Davis
Jan 15, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can be of further assistance.

January 12, 2020

The experience was great; no haggle, this is the price! The salesperson was awesome. Ron explained the car, had an awesome test drive route which showcased the car too. More

by klstoeckln
Recommend Dealer
Yes
Employees Worked With
Ronald Mayfield, Angie Yehudah
Jan 12, 2020 -

Nelson Mazda Cool Springs responded

It's fantastic to hear that Ron provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Nelson Mazda Cool Springs Team

January 10, 2020

I am very happy with the entire process of working with Nelson Mazda in buying my new car. Absolutely fantastic Chris should be promoted. Keeper! More

by undercoverx101
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
Jan 12, 2020 -

Nelson Mazda Cool Springs responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Chris was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Nelson Mazda Cool Springs Team

January 08, 2020

The service is excellent as always. They are fast and accurate and try to please me. They are always so kind when I show up with my dog. He loves y’all, too! More

by ELLY.FOSTER
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Levi Fox, Michael Davis
Jan 08, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at our dealership. Regards, Nelson Mazda Cool Springs Team

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