Nelson Mazda Cool Springs

On time Came in for a recall. Notified by text and phone along the way of progress. Finished in a decent amount of time for a drop off. Came in for a recall. Notified by text and phone along the way of progress. Finished in a decent amount of time for a drop off. More

Excellent Service- First Appointment This was our first appointment for our new Mazda CX 5. Plus, we needed a software update due to a recall notice. The service rep was very friendly and This was our first appointment for our new Mazda CX 5. Plus, we needed a software update due to a recall notice. The service rep was very friendly and quick with the details of our appointment. He gave us a spot-on completion estimate. The work was done quickly. The vehicle was ready right on time. What more could you ask for? Five stars! More

Used Wrangler inspection and service Perfect experience! Sales and service put the customer first in all of the transactions. VJ, Scott, James and ALL of the staff are really awesome! Perfect experience! Sales and service put the customer first in all of the transactions. VJ, Scott, James and ALL of the staff are really awesome! More

A very good experience I just want to say that I had a very positive experience at Nelson Mazda of Cool Springs and the personnel there including the management team and esp I just want to say that I had a very positive experience at Nelson Mazda of Cool Springs and the personnel there including the management team and especially agent, Andrew Marasco. Rather than pressure me into a sale simply to move inventory, Andrew took the time to listen to what I wanted and then proceeded to get as close as he could to what I wanted. While he showed other options, there was never any pressure to do anything that I didn't want to do. As simple as that. Angie also took the time to introduce herself to let me know she was willing to help in anyway she could. Andrew then proceeded to get me the package that was right for me. Even after the sale was done, I was impressed by Andrew's desire to help with whatever questions or concerns I had after the fact. A follow-up phone call from supervisor Angie helped reinforce the fact that this dealership means what they say about great customer service! I highly recommend this dealership. More

Great experience My wife and I just leased a 2019 CX5 and we couldn’t be happier! Nelson Mazda tailored our lease exactly they way I wanted. They gave us a fair price My wife and I just leased a 2019 CX5 and we couldn’t be happier! Nelson Mazda tailored our lease exactly they way I wanted. They gave us a fair price on our trade and I didn’t have to argue with anyone about anything! This is a great place to do business with. I also want to mention the service department. We had our previous CX5 serviced there and the whole process is fantastic. They actually send a text with a video from the tech working on your car to assure you they are doing the work. I used to wonder how do you know if the work they claim they are doing is actually getting done. This is absolutely the best service system I have ever seen! More

I buy cars here Hi. Nelson Mazda at cool springs is a fair hike from my place but I’m happy to take the trip. The service is excellent and the facility is world clas Hi. Nelson Mazda at cool springs is a fair hike from my place but I’m happy to take the trip. The service is excellent and the facility is world class. I like the vid they send out at service too. Nice touch. Plus the car we bought is a winner. I’ll get my next one there for sure. That will make it 3. You can’t go wrong More

Best customer service Cassie MCCabe has been exceptional in making this one of the best customer service I’ve had buying a car. We did have take advantage of the 3 day retu Cassie MCCabe has been exceptional in making this one of the best customer service I’ve had buying a car. We did have take advantage of the 3 day return and Andrew helped us as well! He was there when we came to return and he helped us get the right car for us. Cassie and Andrew worked together and it’s has certainly won our loyalty to Mazda. Everyone that helped us there made this big purchase one of the best ! More

Reggie is the Man! First of all every employee I encountered was exceptionally great. Reggie was my main point of contact and he was the best! It was my first time buyi First of all every employee I encountered was exceptionally great. Reggie was my main point of contact and he was the best! It was my first time buying a car and he and VJ were super helpful. An employee there, Chaz was actually the previous of owner of my Mazda 6 so he was great to talk to about my new ride. Reggie went above and beyond and I only have positive things to say about the employees, company, and my new car! More

Used car Great friendly, low pressure environment . I had shopped several places and found the exact vehicle I wanted at an acceptable price. I am glad I inclu Great friendly, low pressure environment . I had shopped several places and found the exact vehicle I wanted at an acceptable price. I am glad I included them in my search. More