Nelson Mazda Cool Springs

Always a great experience coming here! I'm always impressed with the level of customer service I get when coming here over the past 4 years. The team is polite, trustworthy, knowledgeable a I'm always impressed with the level of customer service I get when coming here over the past 4 years. The team is polite, trustworthy, knowledgeable and quick! They always go above and beyond to make sure my experience there is positive. At the last visit, I was so amazed that I could receive a text with service updates, a video of what was happening and recommendations with any additional findings including estimates as applicable! This dealership is top in it's class! Don't ever compromise the service level. Keep delighting me! I'll be sure to keep coming back. More

Pleasantly Surprised Had a very positive experience today at Nelson Mazda Cool Springs. I was there for a recall on air bag. The repair was done timely and I was not press Had a very positive experience today at Nelson Mazda Cool Springs. I was there for a recall on air bag. The repair was done timely and I was not pressed for other services or did any “new” repairs surprisingly appear as a result of the free service. I was at another car dealer recently different brand for the same recall and mysteriously had a dash light on when I left that wasn’t on when I pulled in. From the purchase of my Mazda to this service Nelson has been a welcomed pleasure to do business with. Other dealerships in the area could learn from Nelson’s staff. More

Not looking out for my interest They seemed Interested in upselling service. Manager called to threaten legal action without knowing the facts. All in all it was a very frustratin They seemed Interested in upselling service. Manager called to threaten legal action without knowing the facts. All in all it was a very frustrating experience to make a repair that should’ve been covered by warranty. They also did not deliver the parts in question saying they had been disposed of More

Great experience with Nelson Mazda Really enjoyed working with this dealership to purchase a new Mazda CX5. They are customer focused and make the buying experience truly enjoyable. C Really enjoyed working with this dealership to purchase a new Mazda CX5. They are customer focused and make the buying experience truly enjoyable. Cassie is very knowledgeable and a super nice person! I love my new Mazda. More

Service ok Pedal switch issue. Replaced. Sunroof knob needed replacing and email text technology communication failure. Wanted sunroof fixed but not done stating Pedal switch issue. Replaced. Sunroof knob needed replacing and email text technology communication failure. Wanted sunroof fixed but not done stating I declined but this was my specific request. Still waiting on call to come for service of sunroof. Not warm and welcoming as they used to be. Service area was dark and not conducive to welcome More

Another Day in Mazda Land Bottom line: They treat like family. Good coffee, comfortable showroom and clean restrooms. Answer all your questions, even the stupid ones. Wash your Bottom line: They treat like family. Good coffee, comfortable showroom and clean restrooms. Answer all your questions, even the stupid ones. Wash your car after service visit. More

Sales Guy Extraordinaire! (+ a great car!) Really enjoyed the experience at Nelson Mazda of CS. We came from a difference dealership in CS and the experience was not fun or comfortable. VJ real Really enjoyed the experience at Nelson Mazda of CS. We came from a difference dealership in CS and the experience was not fun or comfortable. VJ really shined as a great, knowledgeable and personable guy. He helped me find the perfect car and best financial options! Really appreciated him and Cody. Also, love love love my new car! Woohoo! More

Very easy to work with really like the live video Very kind employees and the video showing what they are doing is a way you know they are doing their job correctly! Very nice place for me to do work Very kind employees and the video showing what they are doing is a way you know they are doing their job correctly! Very nice place for me to do work while waiting. More

suspension repair, oil change Timely, efficient, courteous. Loaner car provided. Excellent communication about diagnostics and care provided. Loved the video sent by the technician Timely, efficient, courteous. Loaner car provided. Excellent communication about diagnostics and care provided. Loved the video sent by the technician showing the actual problems needing attention. More

Great, friendly, no-pressure experience I had a great experience buying my first new car at Nelson Mazda. Levi was an extremely personable guy. I never felt like I was being pressured to pur I had a great experience buying my first new car at Nelson Mazda. Levi was an extremely personable guy. I never felt like I was being pressured to purchase a car. It always seemed like he was trying to get me the best deal possible. He was always available to answer any questions I had, as well as being diligent at providing updates on when the car would arrive. All-in-all, it was a fantastic experience. I would easily recommend Levi and Nelson Mazda for anyone looking to buy a car. More