New Brighton Ford

Several years ago were purchased a vehicle from another dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and in dealership. That experience was bad and left us leary of buying when it came time to purchase a new vehicle. We arrived with a few questions and interest in the value of our car as a trade in. Shane was curtious, friendly and NOT pushy. He asked about our price range and need and gave us time to look at vehicles and talk by ourselves. He kept all figures on the table and never pushed his sale. When we decided it was a good purchase he transfered us to Tony who once again carefully walked us through figures, never pushed extras and made sure we understood our cost before we began signing papers. We left with a much better view of car sales industry than when we had gone elsewhere. We will only use New Brighton Ford in the future. More

Awesome customer service! Super friendly staff in the service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusio service department and very helpful! Will recommend to friends! It's winter in Minnesota and my drivers side window was stuck down on my 2011 Fusion (imagine the frigid ride) and I called the Coon Rapids dealership first because they are close to my house and they told me they couldn't even look at it until Friday (it's Tuesday today) so I decided to call around and called the New Brighton dealership and they told me they could look at it today but couldn't guarantee to fix it today so I got there 10 minutes later and waited in their customer lounge (nice with TV and vending machines) for about an hour and they came and told me what was wrong with my car and the part would need to be ordered. They sent me on my way with a loaner car and my window would be fixed by morning! VERY nice staff, friendly place all around! No complaints! More

gave my correct phone number and was never put in computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my computer(still had my old one)car was in shop for transmission work took 6 days to fix.Never received a phone call to state what was going on with my car.I went in to the dealership because i didnt know what was going on found out they had the wrong number still never received a phone call till car was done.Had to ask for a loaner never was offered.Even though they knew my car was not going anywhere.I have never had such bad service i thought the customer service was bad. More

Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into Ne tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me. Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service. More

Worked with Chris Kyes on the purchase of our new edge sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wan sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wanted at another dealership in Coon Rapids and they were unwilling to send it down to Saxon. After some "discussion" with the other dealership, Chris was able to secure this vehicle for us and the transaction was able to be completed. We couldn't be happier with the vehicle, I will say Ford has done some amazing things with their vehicles, and Chris and company were a pleasure to work with. I would also like to put in a plug for the finance manager Tony Smebak. Tony was a pleasure to work with, got us some great financing (he found better interest rates for us than the bank that I work for could offer), and he made the transaction a pleasure to wrap up. I would highly recommend both Ford, and this dealership. Our experience was a solid one. They are hard working, honest, and don't make it feel like your stereotypical car buying experience. Never once did I feel like I was being pressured into something, they simply laid out the options, answered questions, and helped us find what we were looking for. Cudos to the team at Saxon Ford! More

When I walked in, Blake was welcoming and we found the car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Ton car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Tony was also very helpful with the financial end of things. This was the first time I have ever bought a car that I financed myself, and I have had a great experience. I will be back next time I need a new car! More