New Century BMW

Quick courteous knowledgeable service. Good coffee :-) Every time we go to this dealer we get treated airly by knowledgeable service reps. They do a quality job every time. . Get service we trust. Every Every time we go to this dealer we get treated airly by knowledgeable service reps. They do a quality job every time. . Get service we trust. Every time. More

Ken Chau: Beyond Expectations Professional. Experienced. Expert salesman. I purchased my car over email with Ken Chau. Great responsiveness and communication until I left happy in Professional. Experienced. Expert salesman. I purchased my car over email with Ken Chau. Great responsiveness and communication until I left happy in my new car. He was straightforward and polite. He even threw in a small toy car for my kids. I will refer him to all who want an ultimate driving machine! More

Best advisor and foreman Best advisor panela chen Best foreman Eric U get all yr problems fixed here if under 50K and 4 yrs Pam even look for leaks and squeaks to repla Best advisor panela chen Best foreman Eric U get all yr problems fixed here if under 50K and 4 yrs Pam even look for leaks and squeaks to replace stuff More

Great Service! Service went perfectly. Helped shortly after appointment time. Car was ready when promised. Service requested was performed. Loaner vehicle was pr Service went perfectly. Helped shortly after appointment time. Car was ready when promised. Service requested was performed. Loaner vehicle was provided. Everything went smoothly, and was given updates. More

Great service Service person was very nice, polite, and warm. I sent my car to new century 10am and picked up 4pm.so it’s very fast. Service person was very nice, polite, and warm. I sent my car to new century 10am and picked up 4pm.so it’s very fast. More

FIRST CLASS & PHENOMENAL Words cannot express how impressed I am about the entire team (especially Elvis) at New Century BMW. I have bought cars from 5 major car brands but bu Words cannot express how impressed I am about the entire team (especially Elvis) at New Century BMW. I have bought cars from 5 major car brands but buying from New Century BMW was my best car buying experience by far. My initial contact was Chris Gannon. He responded to ALL of my emails in a timely manner. Chris even emailed me on his day off! When I arrived at the dealership, Chris introduced me to Elvis Blohm. Elvis greeted my wife and I with a big smile. Elvis treated us with respect and he answered all of our questions (this guy is very knowledgeable and patient as we literally had hundreds of questions). Even while we were with Michael Chang at finance, Elvis stopped by and made sure my wife and I were comfortable with everything. I felt as if he was my big brother looking after me. Michael Chang made sure we understood everything before we signed each document. We did not feel rushed. In my previous car buying experiences at 5 other major car brands, I felt rushed as if they were trying to pull a fast one on me. That was not the case here. The BMW Genius Diana Zhang explained so much to me even though it was past closing time (and Elvis was still with us also). I also have to give a shot out to the guy who stayed late to wash and detail the car. I didn't get his name but even he (yes, the car detailer) congratulated on my purchase as he shook my hand. PHENOMENAL customer service throughout the entire dealership!!!!! More

X5 Service Outstanding diagnostic service and help from Sidney Chan who is the service consultant. Spent time to road test and properly find all the issues with Outstanding diagnostic service and help from Sidney Chan who is the service consultant. Spent time to road test and properly find all the issues with the engine. More

Phenomenal customer service! Pamela Chen gave me extraordinary customer service. She gave me thorough advice and was extremely kind! I would definitely recommend this place and Pa Pamela Chen gave me extraordinary customer service. She gave me thorough advice and was extremely kind! I would definitely recommend this place and Pamela Chen! :) More

Scheduled Service Easy to schedule service online, constant and complete communication via text. I like this dealership because they are quick, thorough, and efficient Easy to schedule service online, constant and complete communication via text. I like this dealership because they are quick, thorough, and efficient while holding a high standard for their work. More

Great sale experience My current experience was great with sales. The transaction was easy and Gonzalo was great to work with. Straight to the point and I was in my new car My current experience was great with sales. The transaction was easy and Gonzalo was great to work with. Straight to the point and I was in my new car in no time. More