"Always helpful and attentive "
Diana is super helpful, nice, communicative, and attentive. She makes sure all my questions are answered during our service. If not, she’ll get back to me in a timely manner. Diana will get the job done!
"Cordial, friendly, and 100% on our side!"
Wow, where do I begin?! My boyfriend and I came in Friday night just to browse and possibly test drive an I3 and we were greeted by the BEST and most wonderful person, Sami Asadourian. He was super patient with us and took his time to take us on a test drive, show us a few other options on the lot that we may be interested in and then sat down with us and went through every option available to us in case we were interested in walking away with a lease or buy. At no point did we feel pressure and we actually felt like we knew Sami forever! He made us feel EXTREMELY comfortable and eased any worry we had. He COMPLETELY knocked every hurdle over that kept us from the car we wanted and we ended up leaving with a car we love!! We wholeheartedly appreciate Sami and the entire BMW team who worked with us that night as they were there late because of us (sorry!!!). Sami, thank you again, SO MUCH, for all you did to make sure we were taken care of and even beyond that, for making this process a breeze by going ABOVE and beyond for us. We highly recommend Sami if anyone needs anything! We look forward to coming back to Sami for any other future purchases! We would also LOVE to thank Diana Zhang who took her time to explain every little detail about our new i3 to us. She went above and beyond as well to make sure we walked away feeling confident about operating the car and gave us so many helpful tips in regards to how to care for the car, maximize mileage, charging options, etc. Thank you, Diana! You're a sweetheart!
- James H.
Diana and staff were open, and helpful beyond our expectations. Diana was very knowledgeable and made us feel comfortable about our purchase. Everyone went above and beyond. Best dealership in my experience!
Diana was very thorough, knowledgeable and patience, explained to us the new functions of the 2019 X3. I highly recommend New Century BMW to my friends.
I was fortunate to have met nice and very helpful people here. I had shopped around other dealerships but ended up purchasing here, coincidentally, it is where I also service my car.
"BMW genius "
Diana was super professional and helpful in going over all the functions of the car. She helped me set up the the BMW app and taught me a few shortcuts/tricks. This girl is so knowledgeable and knows every little detail! If you guys ever have questions or need help, go find Diana the BMW genius!
"thank god for Diana"
diana was one of the geniuses who helped my family out and her knowledge about the car has helped them become an expert!! she helped my family with the test drive and was available for questions even after they purchased the car.
"The crews are friendly and hepful...."
The service advisor was friendly and I didn't feel under any pressure . The whole buying process took longer then I expected since I already knew which vehicle to get and I had my 4 year old with me. I've purchase an pre-own i3, by the time we've done with all the necessary process and ready to leave, I realize the battery didn't get charge and the front floor mat was missing. so we had to wait to get it charge. Besides, I wish they can be more thorough on checking the vehicle status when deliver ,but overall is a dealership I will recommending to my friends.
Other Employees Tagged:
, JC Cao
"excellent after-sale service"
- happy customer
Diane is attentive, thorough, knowledgeable and most important all, she is patience. dealing with older generation who are slower in acquaintances of technology, she did a great job.
Diana was great to work with and made the whole process very enjoyable. I high recommend New Century BMW. I will recommend to my friends.