New Century BMW

Why were my tires overinflated? Everything with the customer service end was fine, the new rear tires they installed should have been inflated to 36 lbs., they were inflated to 40lb Everything with the customer service end was fine, the new rear tires they installed should have been inflated to 36 lbs., they were inflated to 40lbs, and the front tires which should be 32Lbs. were also inflated to 40 lbs. How on earth could they manage to do that? The correct values are posted in the sticker inside the drivers door. Also there was some sort of compound messing up the rims which I just spent my time cleaning up. There is no excuse for overinflation and a sloppy job on the tires. Things like this always leave me with feeling that maybe there was something else dine incorrectly that I will never be able to determine. Not what I expect when I spend my money. I do not like paying for work I have to finish or correct. I can’t say I won’t recommend this dealer, but I can’t say I will either. More

Very professional Very good service. All needs were take care of thanks Done in perfect time my service person was calling me to let me know how is going Very good service. All needs were take care of thanks Done in perfect time my service person was calling me to let me know how is going More

What a lovely! What a great service experience with service adviser James Chiu, professional service and lovely attitude , will def go back and recommend NEw centur What a great service experience with service adviser James Chiu, professional service and lovely attitude , will def go back and recommend NEw century bmw again . More

Smooth and Professional Experience I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blo I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blohm was far and away the best I dealt with. From my first contact via email through multiple phone calls, he was professional, honest, and above-board. He did not pressure me, just answered each question I had and allowed me time to decide. When time came for talking price, his first number was not unreasonable, the complete opposite! After finalizing the price over the phone, we arranged a time to meet. After driving over 90 minutes from Thousand Oaks, Elvis had us in and out in a little over an hour. Great experience! We also had the pleasure of working with Sean Wang in Finance. He was well-organized and factually presented information. There was no typical "finance games", just signing the paperwork and short explanations of options. Also, working with Elvis, they did a fantastic job working through the BMW Financial red-tape to ensure I received a rebate offer I was entitled to (but was being denied by BMW FS). Overall, a very pleasurable experience working with Elvis and Sean. As far as the dealership, it was clean, well-organized, and fully staffed. Everyone I came into contact with was happy and willing to provide assistance. More

Elvis Blohm is amazing! Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Ce Elvis was extremely nice and made every step from the test drive to the price negotiation truly enjoyable. I highly recommend asking for him at New Century BMW. Thanks again for making my experience as a first time BMW owner amazing! More

Smooth as silk! I must say, each experience returning my leased BMW and choosing a new gem to drive off is efficient and a joy. The excitement of getting in a new BM I must say, each experience returning my leased BMW and choosing a new gem to drive off is efficient and a joy. The excitement of getting in a new BMW to drive home is never subdued by the business of getting a luxury vehicle. Metz (Elvis) Blohm and his team have my 10/10 rating. More

Scott Abrams is consistently personable, professional. He has great communication skills as well as people skills. He has been my service rep for many years - a is consistently personable, professional. He has great communication skills as well as people skills. He has been my service rep for many years - and he is the reason I bring my car to New Century BMW for servicing. More

Not good service advisor When I checked in with service advisor Eric. He asked what was there for. I told him front brake service. Instead of saying ok we will Check the out r When I checked in with service advisor Eric. He asked what was there for. I told him front brake service. Instead of saying ok we will Check the out right of way says oh you dont need those. That is not good customer service. Obviously I took the car in because I was hearing a lot of squeaking and wanted to get them checked out. He acted like he knew it all instead of listening to the customer. I had to say well can you just have them checked out. That is bad customer service to say the least and I will not refer nor return for service there. I will go back to crevier where excellent customer service More

Pamela Chen is the best! Old 2007 BMW was in New Century BMW for airbag recall. Pamela Chen, the service advisor, was nice and inspect my car before sitting down. She indicate Old 2007 BMW was in New Century BMW for airbag recall. Pamela Chen, the service advisor, was nice and inspect my car before sitting down. She indicated I have a leakage of engine oil and I declined the repair at first place as my car is old and no point for fixing it. Same afternoon, Pamela found that the leakage problem are able to be covered by emession warranty, so she acquired my permission to hold the car for extra working day to fix it. Her passion toward her job and superb service to her client gave the ‘ultimate feeling’ to continue buying the ‘ultimate driving machine’ so I can have her to be my service advisor forever. More

Great service The best service and I will be contacting Pamela Chen again to work on my car. She came early, kept me informed of what was wrong with my car and advi The best service and I will be contacting Pamela Chen again to work on my car. She came early, kept me informed of what was wrong with my car and advise of further needed. Save my time. More