New Century BMW

Excellent customer service I was referred to this dealership and I can say that I had an excellent experience. I worked with ken which he was very courteous and worked closely I was referred to this dealership and I can say that I had an excellent experience. I worked with ken which he was very courteous and worked closely with me and get me the best deal that I could get. I was very satisfied by his professionalism and the customer service that was provided to me. I will definitely go back and refer friends to ken and the dealership. Thanks More

Very good BMW alhambra is very friendly. They make you comfortable while you wait for your car or offers you ride somewhere. I’ve bern going to this dealership BMW alhambra is very friendly. They make you comfortable while you wait for your car or offers you ride somewhere. I’ve bern going to this dealership for about 10 years now and never get disappointed with the car maintenance service. More

Amazing Customer Service!!! Since purchasing my car at BMW New Century, I’ve been more than satisfied with the exceptional customer service that this place offers! Diana has been Since purchasing my car at BMW New Century, I’ve been more than satisfied with the exceptional customer service that this place offers! Diana has been an amazing BMW customer representative and is always reliable to help! More

Great customer service It was a busy Saturday but nonetheless I received great customer service. Very friendly staff and full stock complimentary beverages while you wait. w It was a busy Saturday but nonetheless I received great customer service. Very friendly staff and full stock complimentary beverages while you wait. would recommend this dealership. More

New Century BMW dealership treats you as a family I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i I was shopping for a CPO vehicle, BMW i3 series was on my mind. I stopped by for a test drive on Wednesday and on Sunday I drove my very own CPO BMW i3 REX out of the New Century BMW dealership. Sami Asadourian was my salesperson extraordinaire. He was extremely knowledgeable. He took his time to take different cars for a test drive, sit down and discuss the differences between the models and what model would work best for my needs and my budget. Sami was always available to connect on a phone to ask all kinds of questions. Sami went out of his way to introduce me to the BMW service professional, Pamela Chen, who I asked the essential tech/maintenance questions. It helped me to make my mind along with my self-education via YT videos. Diana Zhang is a very hands- on, eager to help and very friendly BMW genius who anticipated my questions and made my transition into operating my first EV vehicle very smooth. Diana helped to set up my charging accounts and patiently answered questions during the free training sessions (as many as you wish). Michael Chang walked me through financing the car and explained the differences between different plans. He gave a professional recommendation based on facts. The whole team is very professional and responsive. I highly recommend this dealership as they made me feel part of the BMW family. More

Great service Diana, has serviced me great and Knowledgeable answers all my questions, even though she did not had answers at that moment but she would get back to Diana, has serviced me great and Knowledgeable answers all my questions, even though she did not had answers at that moment but she would get back to me. More

Very Satisfied Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Elvis Blohm was great from the first call through our purchase. We are from Santa Barbara and drove 2 hours to buy this BMW Convertible from Elvis. Excellent Experience and very pleased!!! More

Excellent service from Pamela Chen of New Century BMW We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once t We received a friendly and efficient service from Pamela Chen. She welcomes us with a big smile then texted us while waiting for the work done. Once the worked is finished within her promised 2 hours window, she wasted no time to arrange for pick up. Very smooth and super efficient! More

Ken Chau and his team are true professionals We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointi We were in the market for a 530i but only if the price was right. I reached out to over 10 dealerships, mostly with no response, which was disappointing. Then came an e-mail from Sonny Patel (general manager at New Century) with a great offer. After a few friendly email exchanges and a phone call (Sonny was warm, direct, and very helpful), we were in their dealership that night to do the paperwork. After welcoming us and confirming terms, Sonny introduced us to Ken Chau who took over. It was already late, certainly well past his typical ending time. But you couldn't see it in his positive demeanor. With enthusiasm and attentiveness, Ken showed us the vehicles that were available to us, answered our questions, and anticipated questions that maybe we hadn't thought to ask. The truth is that we are high maintenance customers and probably aren't the easiest to deal with. But Ken seemed truly grateful to have us at his dealership from the moment we met until the end of the night when we drove off in our new 530i. It was the most pleasant car buying / leasing experience I've ever had and this includes a history with luxury vehicles where dealerships strive for a VIP treatment. I intend to refer friends and family to Ken. He is transparent, ready to bend over backwards to make you happy, and committed to his craft. And he provides excellent experience in a way that isn't overbearing - it really is just an extension of his inviting and warm personality. Customer service like this can't be taught - it's innate. To be clear, Sonny was excellent as well but understandably, with his management duties, he had to disappear for parts of the transaction. He did go out of his way to find me some bags to put personal items in because we were trading in an old X5 as part of the transaction. And lastly, I should note that the finance professional was very good as well. We just wanted to get done with the paperwork (it was late) and he was accommodating, professional and funny. Unfortunately, I forget his name. Thanks to the New Century Team! More