New Century BMW

Unauthorized Repairs Went to get car fixed and they said alignment service may be necessary. However, I told them not to do the alignment. When I was notified that the car Went to get car fixed and they said alignment service may be necessary. However, I told them not to do the alignment. When I was notified that the car was ready to be picked up, I received a charge when I told them not to do the alignment. I even tried talking to the manager but he would not answer my calls. More

Wow what a car, what a deal Steve Pan and Elvis Blohm are real connoisseurs of the BMW line with many years of experience. Their knowledge and straight talk gave me the confiden Steve Pan and Elvis Blohm are real connoisseurs of the BMW line with many years of experience. Their knowledge and straight talk gave me the confidence to purchase my first BMW. These guys not only talk BMW performance, they live it with sponsored race days at local tracks. There is no better place to buy a BMW. Thank you to New Century BMW, Steve, Elvis, Sean and all the support staff that were so helpful. More

bmw m2 If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend yo If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend you come see Jay Kong and his team over at New Century in alhambra. They gave me the best price and responsive service throughout the entire process. I ordered my m2 so it took months from the allocation process over to shipping, tracking, pickup etc. Thumbs up and would recommend to a friend! shout out to chris gannon and shion for putting in the extra TLC :) its that extra mile that makes a difference in customer service More

new century service dept after taking my m5 to service i was greeted very fast ,and i was in and out service thank you again ,the free coffee was great too after taking my m5 to service i was greeted very fast ,and i was in and out service thank you again ,the free coffee was great too More

Chinese Discriminate Chinese Salesperson Mark is horrible! He fools me around and gives me attitude after I purchased his car. He pretends that he does not speak Chinese and deny Salesperson Mark is horrible! He fools me around and gives me attitude after I purchased his car. He pretends that he does not speak Chinese and deny to assist me after he sold the car. More

Horrible experience bad customer service IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLO IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLOYEE ON PARTS TOLD ME TO COME BACK TOMORROW THAT THEY EILL BE READY. I WENT TO PICK THEM UP AND SOME OTHER EMPLOYEE NAMED PETER HELPED ME OUT AND HE TOLD ME THAT THEY HADN''T ARRIVED YET, HE TILD ME HE WOULD LET ME KNOW WHEN THEY'LL ARRIVE DURING THE DAY. I NEVER GOT A CALL BACK THE WHOLE DAY. I CALLED THE NEXT DAY BEFORE I WENT SO I WOULDNT WASTE MY TIME AGAIN ANDBI SPOKE TO THE EMPLOYEE WHO TOOK MY ORDER WHOM I DONT REMEMBER HIS NAME AND HE TOLD ME TGAT FEDEX DIDNT KNOW WHERE THEY HAD TAKEN THEM THAT THEY WILL INVESTIGSTE AND WILL GUVE ME A CALL LIKE IN HALF AN HOUR. I WAITED ANOTHER DAY AND I CALLED THIS PERSON BACK AND HE TOLD ME THAT PETER WAS SUPPOSSED TO INVESTIGATE WHERE MY KEYS WHERE AT CAUSE HE WAS OFF ON THURSDAY AND THAT HE WOULD CALL ME IN 5 MINUTES.. GUES WHAT HE NEVER CALLED ME BACK AND ITS BEEN THREE DAYS ALREADY AND IM STILL WAITING FOR THESE PEOPLE TO CALL ME TO KET ME KNOW WHERE MY KEYS ARE. HORRIBLE CUSTOMER SERVICE AND I DONT RECOMMEND YOU TO GO TO ORDER PARTS AT THIS DEALER. I LEFT MESSAGES TO THEIR MANSGER TOO AND UNTIL NOW NO RESPONSE. INCREDIBLE VERY BAD CUSTOMER SERVICE More

Best salesman Chris Gannon!!! I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you can trust! Very professional, patient & experienced. He goes through everything with you and makes you understand everything before you sign anything. He will make things as easy as possible!! I definitely will purchase my next bmw from him again!! 7 stars service!!! Thank you Chris! Highly recommended ! More

Stan the Man Stan was my service adviser and happily answered any questions I had while my car was in service. He was very quick to respond to any issues and alwa Stan was my service adviser and happily answered any questions I had while my car was in service. He was very quick to respond to any issues and always kept me updated. More

Always entertaining Another transaction at New Century BMW! My sales advisor Hamlet Arakelian has always been a pleasure to work with, I just need that M2! He is knowl Another transaction at New Century BMW! My sales advisor Hamlet Arakelian has always been a pleasure to work with, I just need that M2! He is knowledgeable about the product they sell as well as respectful negotiator. More

Very disappointing!!! My wife and decided to lease another X5. We have had two previous leases with another BMW dealership. We did our diligence by going online to find the My wife and decided to lease another X5. We have had two previous leases with another BMW dealership. We did our diligence by going online to find the best deals. Long story short, we contacted New Century, spoke with "Elvis". He sounded like a seasoned salesman. We negotiated a price and a lease term over the phone. We reside in the South Bay, so going to Alhambra was difficult. I had to call multiple times to speak with him. He told me on each conversation, that he would call me right back to get the deal started. Never heard back from.. TOTAL FLAKE!!! "No thank you very much Elvis"... M. Castelono More