New Country Motor Cars

Questionable Service I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service. More

royal treatment!! I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put i I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!! More

Excellent service at Mercedes Benz Hartford dealer Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I was quite comfortable and entertained in the revamped service waiting area. Thankfully the repair this time wasn't too bad, for a 10-year old Mercedes ML350. Brenda was great, very attentive and I will ask for her as service consultant for my next visit. More

See Billy T. for all your BMW Questions Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me t Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me to purchase. Billy helped me choose the perfect car for me and made the overall purchasing experience painless. Billy and those involved in the finance process were, professional, informative and friendly. More

Go see Mirella Cristache & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre owned Mercedes. He had talked about her in the past and I was looking forward meeting her. Did not want to take up a lot of her time since I had just leased a new car recently but she was very happy to show me around and introduce me to the Mercedes -Benz line up. My friend who I had picked up from service has purchased over 10 New Mercedes -Benz from her and now I know why !! Great attitude , not pushy and a joy to be around !!! She said that she is not in the car business but the business of servicing clients and making sure they are happy and satisfied !! World Class Service!!! I look forward working with her when my Mercedes lease is up!! I will now also send all my co workers to her and Brenda in service because I know Mirella's customer service is impeccable !!! More

E-class lease is up soon, went in the talk to Mirella about buying a new E or SUV. She is knowledgeable, friendly and has an open no-pressure way of helping you pick our your next car. I recommend to a about buying a new E or SUV. She is knowledgeable, friendly and has an open no-pressure way of helping you pick our your next car. I recommend to all my family members and friends that if they are going to buy a benz, go to Mirella. I already bought or leased several cars from her and am looking forward to buying more as I always feel I get a good value when I work with her. More

I visited new country because my current lease is due this year. I live very close but last time I did not like the experience so I leased from Fairfield . I figured I should stop by and see what they ha this year. I live very close but last time I did not like the experience so I leased from Fairfield . I figured I should stop by and see what they have in inventory and did not want to talk to a sales person . Mirela approached me with a big smile and asked how she can help. She was very plesant and bubbly so she talked me into giving new country another opportunity. Mirela told me they have a new GM and that things have drastically changed . I ended up leaving that day and she texted me later that night saying thanks for coming in . She asked when I can come back for a test drive and i was busy with work so she offered to bring the car to me !!!!I was blown away !!! She has excellent follow up and always picks up her cell when I call !! Cheerful laugh and positive personality make the experience fun... not what I expected walking in . Go see Mirela and you will too be blown away ! She has been there for 9 years so when your lease is up you can be sure she will be there !!! Her laugh is sure to put a smile on your face while writing a check for $50000!! Keep up the good work Mirela !!! More

I stopped into the dealership about a week or so ago and Tom helped me out when looking for some parts. Its nice to know the car business still has some good employees Tom helped me out when looking for some parts. Its nice to know the car business still has some good employees More

Purchased my first Mercedes at New Country 10 years ago after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and pro after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and provided a great car buying experience. Since driving through Hartford is not my idea of convenient I had it serviced elsewhere and have not been back to their dealership until now. We started looking online at pre owned Mercedes this fall, focusing on C300's since many of the 2010/2011 models were coming off lease and after owning a rear wheel drive the C300's all wheel drive was just what we needed living in New England. We decided that the 2010 was the best value for our budget if we could find one with lower mileage and priced below 25k. We found tons of inventory at first and New Country always beat the competitors sites on pricing so as new year approached and inventory dwindled we decided to take the leap and purchase one. Choices were limited and most were over 25K and had mileage over 40,000. In addition, most available inventory were sport models and lacked the packages we wanted IE: luxury ride, navigation, voice command, etc. Then we looked at New Country's site. They had just the car we were looking for with only 27K in mileage, fresh off a lease with all the packages we wanted. They were having an end of year sale event and the pricing was the best out there (we verified by researching online). In addition Mercedes was offering 1.99% financing and picking up the first two payments! We drove in without an appointment and were greeted by one of the sales managers, Christy who was friendly and professional. Even though it was a Saturday and the showroom was extremely busy with customers, she assured us that a salesperson would be available in a few minutes. Christy brought us to their customer lounge area offering us beverages and snacks while we waited. The wait was short, within 3 minutes she was back and introduced us to Don Salierno as our sales rep. Don is great! A real professional knowledgable, helpful and down to earth with a great sense of humor. He was patient in answering our questions and worked hard to provide everything we were asking for. We loved the car and decided to purchase. The vehicle was not certified and Don provided us the financial scenarios of getting it certified or not. With the low financing being offered along with the fair trade they offered, the certification was a no brainer and we're glad we did it. Don informed us that since it was Saturday they needed time to get it certified since it involves going through everything on the car. He said it would be ready Monday but we chose Tuesday morning to pick it up. Tuesday morning came and Don called to let us know that they were running behind and afternoon would be better. When we picked up the car we found out why, during the certification process they found a leak in the transfer case (an $800 repair!) and the battery didn't meet the standards. Because Don helped us in making the right decision in getting the car certified we saved almost a thousand dollars in repairs (half the cert cost right back) and the car is now perfect! Don then walked us through the car's features helping to set up our phones, start satellite radio trial and overall make us comfortable with our purchase. We never felt rushed and truly enjoyed working with Don and jarrod the business manager who was fantastic. Being value/price driven consumers it's our nature to shop around but New Country and Don keep us coming back. I'm sure we'll be buying our next car there so don't retire anytime soon Don! More

We came along way to get to New Country from Southampton NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars at several dealers, we couldn't find a dealer we trusted on several levels, until we found New Country. The experience here was outstanding. The showroom, the staff, and most significantly our sales associate, Staci Davis (and Sales Manager Kristi Williamson) were absolutely amazing. I have probably purchased over 30 new cars in my life, including 2 other MB's before this S Class and I have to say these young ladies are in a class by themselves. I put them under extreme pressure to make this deal in a short time line, (so We could catch a ferry back to Southampton, NY---- Yes, we went to great effort, expense and time to go to New Country as opposed to the 6-8 dealers much closer to me on Long Island and NYC). The decision was simply due to the manner in which Staci Davis handled me via email and phone before we planned our visit- A remarkably responsive, professional and knowledgeable young lady- (and lovely as well) The showroom is amazingly well represented as well. Over the years, I've been to probably every MB dealer in the tri state area, including several in Florida and can confidently say that none come even close to this operation. I have never been in a dealership with more activity, a more comfortable vibe, and a more pleasant staff. There were probably 5-7 sales associates (Most of whom we're dealing with potential buyers of their own- this place moves cars!!) , and 6-7 other assorted employees, and each one treated us as though we were their own customer. Professional, well dressed, clean and very personable. This truly was a one of a kind car buying experience for my wife and I. I have already decided that we will continue to trek to New Country for all our future service needs (as expensive and difficult it is for us between ferry's, travel time, etc,) and I can't imagine even buying a car anywhere else in the future- ( Hopefully Staci will still be there in 2-3 years! In fact MBUSA should use this dealership to school most of the other Benz dealers in the tristate area. One tip when buying CPO- this was the first time We didn't buy new- and I was lucky to avoid a major mistake! Make sure you understand the difference between a manufacturers certified pre owned classification (and extended warranty) from an authorized MB dealer verses a generic dealer's version. There is a VERY significant difference and other dealers will lie about warranty coverage through MB! PS- I put 1,500 miles on the car thus far- and there isn't a single flaw I can find in or out! An Amazing Vehicle! More