New Country Motor Cars

Had several awful experiences with service. Today's appt was my last. I will drive out of my way to get better service. Husband and I purchased brand new tires and had Mercedes put them on and do an a appt was my last. I will drive out of my way to get better service. Husband and I purchased brand new tires and had Mercedes put them on and do an alignment. A little over a month later my husband notices the back tires are losing tread fast. The alignment was not done properly. I make an appointment for another alignment a week ahead and ask for a loaner. I was told at that time that an alignment takes about two hours or more and therefore, a loaner is appropriate for this type of service. On the day of the service, husband calls me from the dealership- we are expected to pay for this new alignment and he is not getting a loaner. I made 20 phone calls to try to rectify the issue with the loaner as my husband had several errands to run. Brenda Sostre, our adviser, told us we are not getting a loaner and that is the bottom line although 2 other people from the dealership told me that they can see in the computer that we are supposed to get a loaner. He was sitting in the waiting room for 3 hours. I called corporate and filed a complaint. I want paperwork showing the alignment was done properly first time around and if it was not then why should I pay for it again.....but no one knows where the paperwork is. Tires are 2 months old and are ruined. These tires cost an arm and a leg. Brenda tells my husband it is normal that you are losing tread fast...it is because you have large rims. THEY ARE ORIGINAL MERCEDES RIMS BRENDA!! More

Mirela's first question was "who is the car for?" Instantly impressed with this. We spent the whole morning with her and her knowledge was fantastic. They allowed us to take the car to an inde for?" Instantly impressed with this. We spent the whole morning with her and her knowledge was fantastic. They allowed us to take the car to an independent mechanic to look it over. Once we got the results from our mechanic, she pulled out her reports on the spot. Her professionalism and help made this an exciting venture! We will be a repeat customer, for sure! More

New Country Motor Cars was an exceptional dealer to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to the time I left the dealership with my CPO Mercedes C300. I spent quite a bit of time researching what I really wanted before I arrived at New Country Motors. Don showed me the cars I was interested in and suggested we go for a ride. He is a very easy going, friendly person who does not pressure you at all but rather is willing to spend the time to be sure you get the car YOU want. He took the time and answered any (and all) questions or concerns. Don also took the time after the sale to be sure everything was going well with the car. If you are interested in buying a Mercedes at a great dealership with competitive pricing, and employees who put your needs first...this is the place to go and ask for Don. You will be just one more happy Mercedes owner. More

Don Salierno is an excellent salesman and a wonderful representative of Mercedes-Benz. He is genuinely interested in people and understands the individual needs of his customers. Don was true to his word representative of Mercedes-Benz. He is genuinely interested in people and understands the individual needs of his customers. Don was true to his word and followed through with everything he had promised to us. Buying cars can be a daunting experience and Don made the purchase of our first Mercedes-Benz a real pleasure- thank you! More

This was our 3rd experience wtih Mirella in purchasing a vehicle. We had previosly bought and this time are leasing a new C300 4 matic. We have had great experiences and will return. We also have had our ca vehicle. We had previosly bought and this time are leasing a new C300 4 matic. We have had great experiences and will return. We also have had our cars serviced there for approx 7 years and have always been happy with tha. We will continue to return to Mirella until I stop driving. I would highly recommend this dealership. More

Just a Heads up if planning on purchasing a vehicle at this location be sure to ask for Don as his customer service is beyond great and will work with you in every aspect to get you a great price and fair this location be sure to ask for Don as his customer service is beyond great and will work with you in every aspect to get you a great price and fair value for your trade in, Don will make the experience of buying a car fantastic... Thanks again Don Great work keep it up... Brian More

I entered New Country looking to purchase a new battery for my key, and worked with Thomas. He was polite and professional, and I was very pleased with my visit. for my key, and worked with Thomas. He was polite and professional, and I was very pleased with my visit. More

Don Salierno was a pleasure to work with! I was very specific on the type of mercedes I wanted and he had the patience to work with me to find the exact car I was looking for. He is an excellent salesma specific on the type of mercedes I wanted and he had the patience to work with me to find the exact car I was looking for. He is an excellent salesman who will make you smile and laugh throughout the process. I highly recommend Don and New Country Merecedes based on the superb professionalism and quality of service I received. Thank you Don!!! :) More

Overall great experience. Amazingly friendly staff. We came in wanting a specific model and specific color (both exterior and interior). Christopher Langley, Kristi Williamson and Don Salierno all worked came in wanting a specific model and specific color (both exterior and interior). Christopher Langley, Kristi Williamson and Don Salierno all worked together to find us our new car, giving us a follow up phone call and several emails over a couple weeks. We were with our 4 year old and everyone made the visit pleasant for all of us. They covered everything thoroughly, both with the features of the car and with the finances. This was in stark contrast to our experiences at Land Rover in Avon, MA and even at the Benz dealer where we bought our last SUV. Highly recommended. More