New Country Motor Cars

DISHONEST and UNREASONABLE service department . I brought my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxyg my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxygen sensor that needed to be replaced. New Country Mercedes told me that sometimes corroded wiring to the sensor causes the check engine light to turn on. I paid them $350 to clean the wiring hoping that this would be a quick fix to the problem. The check engine light came back on about an hour after I picked up the car....hence problem not solved. When I called back to discuss next steps, the service consultant told me that in this particular model, the oxygen sensor is located above the exhaust pipe and that in order to get to it, the exhaust pipe had to be removed. He claimed that the exhaust system was "heavily rusted" and guaranteed that it would break when removed just to access the sensors. This would have cost thousands of dollars between replacing the exhaust and the sensor....at least I ASSUME it would have...after they had my $350, they pretty much completely cut off contact with me and didnt even return some voicemails I left. In the meantime, I went to a local independent non-mercedes mechanic. They told me that there was absolutely NO RUST under my car and that they were actually shocked at how good of condition the car was in for its age. They also told me that the exhaust DID NOT need to be removed to replace the sensors! This mechanic replaced the sensors successfully without removing the exhaust and I have been driving my benz for a few weeks now and no check engine light and it passed emissions. To be honest, I am completely shocked at the utter lack of credibility I discovered at New Country Mercedes from this experience. They blatently LIED to me about the condition of my car to scam me into giving them more business by having them replace additional parts that were in good condition. My independent mechanic that doesnt even specialize in Mercedes blew them out of the water when it came to correctly diagnosing the problem and providing quality service. Since my phone calls were being completely ignored, I physically went to the dealership in person to attempt to get at least a partial refund since the attempted repair didnt work out and I had the problem solved for cheaper elsewhere. The service consultant and service manager were extremely rude, unreasonable, and unflexible to at least give me a partial refund. They refused to give me any money back. I am offended at how I was treated. This dealership has permanently lost me as a customer over this experience. Apparently keeping my measly $350 in the short term is more important to New Country Mercedes than keeping a customer satisfied to retain future business. More

I have been in to the dealership several times looking and finally to buy a new vehicle. There has been only one salesman who has dwarfed the rest. Dean DiBella has been on the front line every time I hav and finally to buy a new vehicle. There has been only one salesman who has dwarfed the rest. Dean DiBella has been on the front line every time I have dealt with the dealership. His efforts to always be on the front line have proved to be effective. While the negotiations have always been extensive they have proven to work themselves out. Even thought some things have always been the same Dean continually tries to change them to make things better. If you are going to go into this dealership I highly recommend you speak to Dean, you will not be disappointed. More

I don't know who left a poor rating, but the Dealership is outstanding. The Parts Department has been exemplary in comparison to my Mercedes experiences in Charleston, SC and Jacksonville, FL. They are c is outstanding. The Parts Department has been exemplary in comparison to my Mercedes experiences in Charleston, SC and Jacksonville, FL. They are considerate and enthusiastic about what they do. In short, it's very evident that those in the Parts Department like their job. My E Class is getting old, so I did speak with Dean DiBella in the Sales Department about purchasing a vehicle. His personality is well suited for a position in Sales and his demeanor was cool and concerned. I felt as though he was truly listening to "me" and not a "commission." Though I decided to keep my present Mercedes for now, I look forward to dealing withe Mr. DiBella or another associate of his calibar. He represented the dealership in a very confident and respectable manner, and THAT will bring me back to the lot when I do decide to buy a newer Mercedes. Only problem for New Country is that my Mercedes keeps going and going! More

Completely arrogant! The other day I went to test drive a vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "t vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "to wait a minute"; so he could finish some paperwork. It was the most sterile environment I'd ever experienced - having test driven 5 cars in the last few weeks that says something. The sales associate was actually worse! He could not have been less interested in helping me. Who trains these people on customer service? No friendly smile. No questions of interest in getting to know you - the CUSTOMER! They gave no compelling reasons to even buy a car from them versus another Mini dealer when I asked. The only item they could list was "we have a good service department";. He was so arrogant and totally unfriendly that I would willingly spend $1,000 more at another Mini dealer just if they sincerely said 'hello'. Bad vibe here! Stay away! More

I am an area business owner and was recently in a serious accident, with injuries. My car was totaled, so I found a great private-party deal on a used Mercedes and decided to have it serviced an hour and a h accident, with injuries. My car was totaled, so I found a great private-party deal on a used Mercedes and decided to have it serviced an hour and a half from my home at New Country in Hartford after purchase. I typically have my CLK 500 serviced there, so I was looking forward to the service. As I sat in their waiting area for the entire day, I learned that the spark plugs and wires were broken by the mechanic during the tune-up, which ended up as $600 my cost. I figured that it was a used car, they might have been worn, so fine. At the end of the visit, I went to pay a bill for $2103.25, and since I just depleted my expenses debit account with the recent car purchase (and have other pending bills), I figured that I would write a check off of my other bank account with branches throughout MA. Long story short, the check was not "acceptable" as payment, despite having my bank branch manager call (this was at 5 minutes to 5 pm) to verify that I had plenty of funds to cover such a check. I have never had a payment problem in my life, and they treated me like some low-life, especially a "Julie" and "Ben Frost" the supposed general manager. I have always payed using a check, and I wish that I had known that they no longer intended to accept this as payment from me. I had to leave my car with them overnight, find a rental (my cost, of course!) to get home, and have the $2103.25 in cash the next day in order to get my car back. Chris Langley and Andy sold me many cars in the past, (bought in cash) and despite this, they were not willing to reconsider, merely stating that it is "policy" Another of their colleagues told me later that they were treating me this way because I did not end up buying the car from their sales dept. so "don't expect special treatment!!!" I was not asking for special treatment, but as a business owner, I too take checks at my full discretion, but considering my customer loyalty, many past purchases, and endorsement from the bank manager, I would surely have been comfortable taking a check from a customer such as myself. So why would a reputable business prefer cash only? Oh well, bring lots of paper cash or a credit card. I personally would just stay away from the place, but they are unfortunately the only Mercedes act in town. That is my personal experience in a nutshell. I might even switch back to Audi or BMW if a Mercedes dealership does not re-open in West Springfield. At least Fathers and Sons of West Springfield has some integrity. More

I've bought several Mercedes from this dealership and unfortunately had several problems, however they were always helpful and took care of the issues right away. Even though I walked into the dealer unfortunately had several problems, however they were always helpful and took care of the issues right away. Even though I walked into the dealership at the age of 20 to buy my first one, I was treated with complete respect from day one. I understand cars aren't going to run perfectly, however it's how the issues are handled that is important to me. New Country sets the bar for quality service. More

PROVIDED REALISTIC TRADE IN ALLOWANCES ON S500 AND CORVETTE 2000.. FOR THE PURCHASE OF A S500 2004... TOOK UP MUCH OF HIS TIME BUT HE DID NOT SEEM TO MIND.. NO ATTEMPTS TO RUSH NOR DID HE TRY TELLING CORVETTE 2000.. FOR THE PURCHASE OF A S500 2004... TOOK UP MUCH OF HIS TIME BUT HE DID NOT SEEM TO MIND.. NO ATTEMPTS TO RUSH NOR DID HE TRY TELLING ME WHAT TO BUY.. THE ONLY THING I WOULD WARN SALESPERSONS TO STOP SAYING .. "THE BOSS"S WIFE DROVE THAT CAR" WHAT IS THIS SUPPOSED TO MEAN?.. I HAVE HEARD THIS SAME LINE USED BY SEVERAL SALESPERSONS AT DIFFERENT DEALERSHIPS? HUH? More