New Country Motor Cars

In-general, New Country Mercedes-Benz Service Department is AMAZING!!! In-detail, from when I was greeted by their service valet/porter, the gentleman in the morning was kind, courteous, and very inviting, is AMAZING!!! In-detail, from when I was greeted by their service valet/porter, the gentleman in the morning was kind, courteous, and very inviting, to the young lady in the evening, whom was so very energetic, happy, and ever so delightful. The highlight was when I was helped by my service advisor, Mr. Sammy Cruz = THE EPITOME OF EXCELLENT CUSTOMER SERVICE & THE PRIME EXAMPLE THAT ALL CUSTOMER SERVICE PERSONNEL SHOULD FOLLOW!!! Sammy Cruz is the reason why ALL should bring their Mercedes-Benz vehicles into New Country Mercedes-Benz service! Sammy was BEYOND understanding to my concerns, and made sure that I understood my service/repair. GONE ARE THE DAYS & STEREOTYPES where a dealership service center is a "fearful place for service", as all you have to do is SEE SAMMY CRUZ & HE'LL GIVE YOU THE RESPECTFUL & CONSIDERATE SERVICE ALL SHOULD BE GIVEN WHEN VISITING A DEALERSHIP SERVICE CENTER = SAMMY CRUZ DESERVES MORE THAN 5-STARS...as there are not enough stars and/or ratings that can measure the AMAZING level of service/treatment I'd received from Sammy Cruz with New Country Mercedes-Benz!!! More

Just needed a very quick service today, and it turned out to be very quick. Just needed tire pressure adjusted and Ron Chwalek took care of it. He also topped off my windshield fluid, all in less than 10 mi to be very quick. Just needed tire pressure adjusted and Ron Chwalek took care of it. He also topped off my windshield fluid, all in less than 10 minutes. Whenever I take my car in for service, it has been a good experience! More

Worst customer service ever and they are very racist specially with the used sales manager I am not sure how he’s in that position and service department is not honest specially with the used sales manager I am not sure how he’s in that position and service department is not honest More

Went for a diagnostic and they told me that air compressor is not working? Charged me $265 and I get home . Pushed all connections together and pump works fine . Thank you for doing nothing! Only t compressor is not working? Charged me $265 and I get home . Pushed all connections together and pump works fine . Thank you for doing nothing! Only thing they done for the money that let me know all other part are good I have replaced on vehicle. Btw it is a 2005 E500 . This place is a total rip-off. I will have local mom and pop’s device deal with my car from now on ! Btw manager was rude on the phone and told me that I’m wrong constantly! More

Absolutely the worst service or should I say NO service performed ever. I scheduled to have our GLS 450 serviced, easy appointment, they offered a loaner, great... I show up at 6:50 am for a 7 am appt. I performed ever. I scheduled to have our GLS 450 serviced, easy appointment, they offered a loaner, great... I show up at 6:50 am for a 7 am appt. I have 3 items I want addressed on our 48,000 mi car....they want $250 to diagnose each item...$750 and nothing is fixed? I agree to $500 in diagnosis, now I go to the next window to get the loaner...I have my DL, insurance card and a wad of cash, they want a credit card which is at home in my work truck....nope, nothing, they don't even have a shuttle driver to bring me home. I wind up taking my car home and wasting 2 hrs of my time for nothing. This is Sonderclasse service? I think not. More

I am sending a big thank you to Ron Chwalek for pairing my new iPhone with Bluetooth on my Mercedes E350. I can always count on Ron for his help whenever I need it. He is knowledgeable, efficient and profe my new iPhone with Bluetooth on my Mercedes E350. I can always count on Ron for his help whenever I need it. He is knowledgeable, efficient and professional. I highly recommend Ron. More

This is a Swindling Company 4,000+ later, vehicle still had the very same problem,they then kept car for 2 months & added 2000$ more. had the very same problem,they then kept car for 2 months & added 2000$ more. More

We had a great experience working with Nick Provera on the purchase of our Certified Pre Owned C300. We located the vehicle online while on vacation out of the area. We called to inquire and got connected the purchase of our Certified Pre Owned C300. We located the vehicle online while on vacation out of the area. We called to inquire and got connected with Nick. He was able to provide some additional info about the vehicle, took our deposit over the phone, and got to work from there. We had already gotten an approval from our bank ahead of time, so this really helped move the process along. When we got back into town the following week, the vehicle was ready and waiting for us. We only had to sign our paperwork and we were on our way back home. It was a very fast process, thanks to Nick working our deal over the phone and email while we were out of the area. After doing some research and watching the prices of CPO C300s, it seems that we got a really terrific price on our vehicle as well. I would not hesitate to return to New Country in the future to purchase a vehicle. More

The service is poor and the management is poor The rep I had was Christine she was a horrible rep she was being very sarcastic with me and was also laughing at my face when I told her she couldn’t do her jo had was Christine she was a horrible rep she was being very sarcastic with me and was also laughing at my face when I told her she couldn’t do her job right and also said I threaten her because I said she couldn’t do her job right and that I wanted to speak to a new rep she refused to do that as well she was making up a whole bunch of number and couldn’t tell me how much a diagnostic fee was and how much labor was. On top of that I had scheduled an appointment for my car to get SERVICED on Friday and scheduled my appointment ahead of time on Monday and it never got looked at it didn’t even get brought into the shop until the next week keep in mind I had to call AAA on my only day off at 8:00 AM to drop my car off so I felt that since I dropped my car off they treated it as if my car was nothing all because I wasn’t there, therefore I been carless knowing I have to go to work and calling Ubers and they didn’t even offer me a rental car or anything they failed to follow up with me and when they do it’s last minute when I got a follow up message on Friday it was at 5:15 and they closed at 5:30 and that’s following up with a customer apparently... The service manager John was very unhelpful too I honestly felt that he wasn’t helping me and was covering up for Christine his tone over the phone was very unprofessional and honestly sounded like he wanted no part of that phone call it was hard to hear him it felt as if I was playing phone tag just to speak to someone professional but honestly no one there is it’s sad a company named the name they are with such horrible customer service I’m so disappointed and will never take my car here. More

We initially went to New Country to start our search for a used MB GLE 350 because we knew it could tow a boat and we needed a min of 6000 lbs. Ronnie Bonner immediately helped us find the style and color w a used MB GLE 350 because we knew it could tow a boat and we needed a min of 6000 lbs. Ronnie Bonner immediately helped us find the style and color we were looking for. He was professional, polite, and friendly. He answered all our questions with no pressure. I would highly recommend his services. More