Newberg Jeep Ram

Worst Experience of a Lifetime! I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I was told I had to due to a clause in my extended warranty. I don’t even know why they call it a “service department”; it should be the anti-service department. They worked harder at finding ways to not service my vehicle as it took over 2 months to get a simple repair completed. I initially took my vehicle in for a required 2-day diagnosis, even though the issue was obvious and could be identified in minutes. I was promised an update by end of business on day 1, which I never got. I was without the truck for 4 days over the weekend. I called on Monday after the weekend and was told that the repair would be over $1,000. They hadn’t even looked at the extended warranty coverage, even after I left them with a copy of the contract. There was a compete disconnect as the service advisor I spoke with was unaware there was an extended warranty. I arranged to pick up the vehicle that afternoon with the reassurance that they would process the claim through the extended warranty provider and call me when the part was available. I was told it would be about 2 weeks to get the part, but may take slightly longer due to labor strikes. Additionally, when I picked up my vehicle I noticed that it had not even been moved from the parking spot where I left it. It was left unlocked, and smelled like cigarette smoke inside. After not getting any updates for 3 weeks I tried calling. It took 4 days of repeated calling before I finally got a call back from the service manager. I was told my warranty claim was denied, but he could not tell me why. He hadn’t even bothered to find out and tried to push that burden off on me. After some investigation on my part it turns out they NEVER FILED A WARRANTY CLAIM! As a result, I had to bring the truck in a second time so the manager could look at it. I never got an apology or an explanation. The only thing the manager could tell me was that the service advisor assigned to my vehicle no longer worked for the dealership and that he couldn’t do anything about what happened in the past. The service manager assured me that the claim was submitted and the part was on order. Once again I didn’t hear anything from the dealership for another 3 weeks so I had to call to see if the part was in yet. It took 2 days to get a return phone call and surprise surprise the part was in and they were ready to schedule the repair. (Who knows how long the part had been waiting before I had to call and check.) As a customer there’s nothing more frustrating than a lack of communication and not being able to get a hold of a service advisor. I’ve never had anyone at the dealership actually answer the phone. Every time you’re routed to a call center that services all the Lanphere dealerships. More than half the time the call center won’t even answer and your forced to just leave a message. I even tried reaching out to the GM via the link on the website, no response! I will never bring my vehicle back to Bob Lanphere’s Newberg JRCD, and would advise anyone to avoid this dealership. I have no trust in their service staff and the complete and utter lack of customer service is atrocious. More

Couple sales people gave false information, bad quotes on deals, never was in the loop, no other associates knew anything where anyone left off always in limbo. deals, never was in the loop, no other associates knew anything where anyone left off always in limbo. More

I was told it would be a maximum of 2 days to diagnose what is a known issue. At the end of day 2, I called and was told they were just getting to it and they'd let me know. I didn't hear back. The mornin what is a known issue. At the end of day 2, I called and was told they were just getting to it and they'd let me know. I didn't hear back. The morning of day 3, I called and they were still looking at it. I explained that it was a known issue, and there was a service bulletin on how to fix the issue. It felt like I was blown off. I then drove to the dealership (because it took at least 7 minutes each time to get through on the phone - an entirely different issue I would highly recommend addressing). I gave the technical service bulletin number and asked her to give it to the tech. I was told not everything on the internet is correct and she would be very surprised if that was the issue because that is the first thing they check (apparently not). I said, either way, I'm taking the vehicle back at the end of the day. I'll either take it to a dealer who listens and is competent enough to fix it, or trade it in. I received a call about 2 hours later saying the tech looked up the service bulletin I provided, followed the instructions, and my vehicle was ready to go. More