Newbold Toyota

2017 toyota RAV4 David Twigg was polite, friendly, helpful and a great salesman. Also, the finance person, Terry, was friendly and great.Overall, they were not push David Twigg was polite, friendly, helpful and a great salesman. Also, the finance person, Terry, was friendly and great.Overall, they were not pushy or over-assertive. We have purchased 4 other cars from this dealership in the past. More

Wonderful Great dealership. Great salesman. I love the car and Mark did good in explaining everything. Lots of bells and whistles and the car is beautiful. Great dealership. Great salesman. I love the car and Mark did good in explaining everything. Lots of bells and whistles and the car is beautiful. More

First Toyota Purchase The sales, and management staff at Newbold Toyota were very easy to deal with. I like their "no nonsense" approach. Love my Barcelona Red Rav4! The sales, and management staff at Newbold Toyota were very easy to deal with. I like their "no nonsense" approach. Love my Barcelona Red Rav4! More

Excellent Service Nick Erlinger was the best salesman we have ever worked with when buying a car!! We told him what we wanted in a new Highlander and he quickly found Nick Erlinger was the best salesman we have ever worked with when buying a car!! We told him what we wanted in a new Highlander and he quickly found just what we wanted. He is a no pressure salesman, very knowledgeable, and very helpful. Thanks Nick! Ed and Gay Graves More

Tell customers anything on the phone to get them there Two weeks ago I went to Newbold after calling about a 2017 Mustang GT convertible that I saw online. The salesman said he would have it cleaned and re Two weeks ago I went to Newbold after calling about a 2017 Mustang GT convertible that I saw online. The salesman said he would have it cleaned and ready to test drive. It is black and it was very dirty when I got there so he forgot the cleaning part. He offered me $3000 less than low trade in value ($8500 low trade in and he offered $5500) for my real clean Mustang Gt convertible. I was upset and left. After I sold that Mustang online and I called him again. He assured me the Mustang will be cleaned and on the phone he said that the price is negotiable. I got there with cash in my pockets from selling my car and I was ready to buy. Once again it was covered with dirt and I could not tell if the body was in good shape. Then I went to talk price and he said it is not negotiable! He would not come down a dollar but to get me there, on the phone he said he would. After driving an hour one way for the second time I left again very upset with the way I was treated. Four hours of wasted time driving! Today I noticed it is still for sale there and it is $1500 less than the firm price, haha! Guess I got the last laugh! I would not recommend this dealership!!! More

Excellent buying experience We bought 2 new Toyotas in 2 weeks AND referred our son to buy as well. Nick took great care of us in all 3 and I highly recommend working with him. We bought 2 new Toyotas in 2 weeks AND referred our son to buy as well. Nick took great care of us in all 3 and I highly recommend working with him. The finance crew is too notch and fast. We were in and out in no time. More

Quick Purchased a great car under two hours with a trade in. No pressure, no sales speach. Car met USAA certification for a USAA approved loan, but dealer f Purchased a great car under two hours with a trade in. No pressure, no sales speach. Car met USAA certification for a USAA approved loan, but dealer found a better rate & made the application process quick & simple. More

Outstanding Mark Wakeford has been my sales associate for all four of my Toyotas. Even though I purchased a Ford in between this purchase and the last he worked Mark Wakeford has been my sales associate for all four of my Toyotas. Even though I purchased a Ford in between this purchase and the last he worked with me to get the Highlander I wanted. He is easy to talk to and does his best to get the best deal possible. I would highly recommend anyone thinking about buying a Toyota talk to Mark. If this review helped you can even tell him I refer you. Terry Grider thoroughly went over all the financial documents and inform me of all my options. He and Mark work well together. I totally recommend Newbold for your next car purchase. More

The service was excellent from beginning to end. Initially, there was not a Highlander in my preferred color. However, Mr. Harkins located a vehicle with all of my requested features and quickly noti Initially, there was not a Highlander in my preferred color. However, Mr. Harkins located a vehicle with all of my requested features and quickly notified me of its availability. He explained and demonstrated the use of the computerized updates and patiently answered my questions. When it was time to finance, Bob readily explained and clarified my options. More

General Manager "Fantastic", Sales "Not So Much" Steve Steigman was highly recommended by his colleagues in the Carbondale, Il area. He gave me a very good price for Highlander XLE and I was very im Steve Steigman was highly recommended by his colleagues in the Carbondale, Il area. He gave me a very good price for Highlander XLE and I was very impressed by his sincerity, without really knowing me. He gets "5" Stars!!! However, my interactions with the Sales Representative Matt Enders was not so complete. I did not know that I could get an XLE Highlander Hybrid because that was never offered. Matt was extremely courteous, but did not offer the Hybrid idea and seemed a bit rushed and impersonal at times. After the purchase of my car, I never received a follow-up call to see if I were happy with my purchase (that is an important human interaction and very important to me). Since then, I traded my XLE in for a XLE Hybrid and I am extremely happy. More