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Newbold Toyota

O'Fallon, IL

4.0
1,566 Reviews

1282 Central Park Drive

O'Fallon, IL

62269

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1,566 Reviews of Newbold Toyota

February 20, 2014

Sorry, no stars. 2 service reps agreed to waive the $130 inspection fee if I had some of the work done at their shop. Later they reneged after I had acted on this advice, when I had alternatives and suffer More

by tws6254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Steigman, General Manager
Mar 05, 2014 -

Newbold Toyota responded

We are very sorry that you are not satisfied with your recent visit to our service center. We want all of our customers to feel like they have had the best experience possible, and we never want a customer to feel like they have been disrespected or not received the proper treatment. We would like to invite you to call Jason Grote at 618-628-7000, and he would be happy to discuss this further with you. We hope that you will give us the chance to win back your trust and business in the future. Thank you.

February 17, 2014

I came in for an oil change and wanted to use the coupon found on your website. I was told it was not a good choice for my car but would give me $10 off the more expensive oil change. Plus a rebate More

by Gabmommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Erlinger
Feb 19, 2014 -

Newbold Toyota responded

Thank you for sharing your recent experience with us! We are glad that the Newbold service center was able to help you get a deal on your oil change, even though the coupon you had wasn't appropriate for your vehicle. We appreciate your business and look forward to serving you in the future!

February 11, 2014

Friendly, knowledgeable and most importantly, not pushy. Salesman seemed extremely focused on satisfying our needs and wishes Will definitely recommend to our friends. Extremely Satisfied. More

by Tompatcygan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford
Feb 11, 2014 -

Newbold Toyota responded

Thank you for the excellent review! We are proud to know that the Newbold sales team was able to help you find a new car in a hassle and stress free way. We greatly appreciate your business and recommendations. We look forward to serving you in the future!

January 14, 2014

My experience in purchasing a 2013 CAMRY was exceptional in terms of professional, sale execution, positive culture. Nick was very professional. He took time to go over my options, in that it was better to More

by BruceBrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Brooks, Nick Erlinger
Jan 16, 2014 -

Newbold Toyota responded

Thank you for your kind words and continued business, Bruce! Customer service and satisfaction is a top priority for us here at Newbold Toyota, and we are glad to have been able to provide you with an all around excellent experience. We are glad to hear that Nick was able to help you find the perfect car in a personal, professional, and easy manner. We greatly appreciate your business and look forward to serving you in the future! Enjoy your new Camry!

January 04, 2014

Kudos to Mr. Dan Molitor for his outstanding professionalism, and knowledge of the Toyota product line. I can't remember a more pleasant car buying experience than the one Dan walked me through More

by the4duncans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Duncan
Jan 06, 2014 -

Newbold Toyota responded

Thank you for sharing your recent experience with us! We are proud to hear that Dan was able to provide you with a stress-free car purchasing experience and even after. We appreciate your business and look forward to serving you in the future. Enjoy your new car!

January 04, 2014

Great overall experience. Have heard a lot of great things about the new, 2014 Toyota Corolla so thought we'd take a test drive (just 15 - 20 minutes after driving a Hyundai Elantra which is what we or More

by cdrdevine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Meinhart
Jan 06, 2014 -

Newbold Toyota responded

We are very proud to hear that you had such a great experience with Zach and the Newbold team. It's great to hear that the Corolla exceeded your expectations, along with the car purchasing experience as a whole. Thank you for sharing your experience with us, and we look forward to serving you in the future. Enjoy your new Corolla!

December 21, 2013

From the moment we walked into the front door of the dealership, we were greeted by friendly people from the receptionist on to the sales associate. The sales manager greeted us and connected us with P More

by terrycooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kavran
Dec 23, 2013 -

Newbold Toyota responded

Terry, thank you for sharing your recent experience with us! It makes us proud to hear that from start to finish Paula, Robert, and our entire staff were able to provide you with an excellent car buying experience. We are glad you were able to find the perfect vehicle for you in a professional and timely manner. We appreciate your kind words and recommendation and look forward to serving you in the future.

December 13, 2013

I bought a new Prious from Newbold Toyota this week, and overall had a very good experience. I was met by Emily Evano the sales representative, and found her to be very courteous and straightforward. All ag More

by flatiron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Dec 16, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience with Emily and Newbold Toyota! We are very happy to hear that Emily was able to provide you with an excellent experience while finding the perfect vehicle for you at an excellent price. We appreciate your recommendation and please let us know if there is anything we can help you with in the future. Enjoy your new Prius!

December 11, 2013

Steve was very helpful with a process we went thru to get 3 vehicles from him - it was a long day and he had patience with us as we made all three deals. The process went past their closing time, yet he and More

by lebdc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nadeau
Dec 12, 2013 -

Newbold Toyota responded

Larry, we are very happy to hear that Steve was able to provide you with an excellent experience while finalizing all three of your vehicle purchases. We appreciate your business and please let us know if there is anything we can assist you with in the future.

December 06, 2013

Very pleasant sales expierence. I would buy from here again. Service center has always been great whenever I had service completed on my 2010 Toyota. More

by christine k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in sales and Chad in service
Dec 09, 2013 -

Newbold Toyota responded

It makes us proud to hear that every time you visit us you are provided with an excellent experience! We appreciate your continued business and look forward to serving you in the future.

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