
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Sorry, no stars. 2 service reps agreed to waive the $130 inspection fee if I had some of the work done at their shop. Later they reneged after I had acted on this advice, when I had alternatives and suffer inspection fee if I had some of the work done at their shop. Later they reneged after I had acted on this advice, when I had alternatives and suffered some disruption. General manager chose not to be accountable, gave me spewings about business models that Newbold follows, that customers should know how their model works, etc. As an aside, their service team appears to have misdiagnosed the car problem I had, because after addressing the major issues, over the course of 2 attempted repairs and costing $2000, the symptoms of the problem are still presenting. What I do know is that the Newbold model is more about profit and less about customer and accountability. And if you can't trust what the service agents tell you, who can you trust in their larger organization? You can read and act on the other good reviews here on this page, but beware that when the chips are down, their top dead center leadership is simply out to make a buck. More
I came in for an oil change and wanted to use the coupon found on your website. I was told it was not a good choice for my car but would give me $10 off the more expensive oil change. Plus a rebate found on your website. I was told it was not a good choice for my car but would give me $10 off the more expensive oil change. Plus a rebate More
Friendly, knowledgeable and most importantly, not pushy. Salesman seemed extremely focused on satisfying our needs and wishes Will definitely recommend to our friends. Extremely Satisfied. Salesman seemed extremely focused on satisfying our needs and wishes Will definitely recommend to our friends. Extremely Satisfied. More
My experience in purchasing a 2013 CAMRY was exceptional in terms of professional, sale execution, positive culture. Nick was very professional. He took time to go over my options, in that it was better to in terms of professional, sale execution, positive culture. Nick was very professional. He took time to go over my options, in that it was better to take the Toyota bonus and finance at a low rate instead of taking the zero percent finance. It saved me several hundred dollars. What I really liked was that once I decided to buy the car it took less than 30 minutes to do all the required paperwork. That included getting the loan from another institution, checking alto insurance, putting new plates on the car. Nick also went over the car features and invited me to bring in my wife and he would do the same for her and even hook up her phone to work in the car hands free mode. There was never any pressure to buy the car and they worked with me on the price. by the way this is my third car I have bought from them More
Kudos to Mr. Dan Molitor for his outstanding professionalism, and knowledge of the Toyota product line. I can't remember a more pleasant car buying experience than the one Dan walked me through professionalism, and knowledge of the Toyota product line. I can't remember a more pleasant car buying experience than the one Dan walked me through recently! His continued assistance during and after the purchase of a new car made for a low stress car purchasing experience. More
Great overall experience. Have heard a lot of great things about the new, 2014 Toyota Corolla so thought we'd take a test drive (just 15 - 20 minutes after driving a Hyundai Elantra which is what we or things about the new, 2014 Toyota Corolla so thought we'd take a test drive (just 15 - 20 minutes after driving a Hyundai Elantra which is what we originally set out to buy). The Corolla was the better of the two hands down. Trunk is a lot larger and there's no comparison in the rear seat room. Went to Volkswagen next to check out a Jetta. Feature for feature the Corolla was at least a couple of thousand less. Went back to Newbold just before closing that day (New Years eve no less) and there was no sense of hurry. By the time we were done negotiating a great deal with Zach it was at least 30-45 past closing. Would definitely recommend stopping at Newbold if you're interested in getting a good deal and high quality car. More
From the moment we walked into the front door of the dealership, we were greeted by friendly people from the receptionist on to the sales associate. The sales manager greeted us and connected us with P dealership, we were greeted by friendly people from the receptionist on to the sales associate. The sales manager greeted us and connected us with Paula, our sales associate. She went out of her way to answer all of our questions and took a great deal of her time to show us all of the vehicles that could possibly work for our desires. She is a very personable and caring person and we will seek her out in the future. Robert, the finance associate, explained in great detail all of our options regarding warranties and finance options. All in all, we had a very good experience at Newbold Toyota and will be back when we are in the market in the future.. More
I bought a new Prious from Newbold Toyota this week, and overall had a very good experience. I was met by Emily Evano the sales representative, and found her to be very courteous and straightforward. All ag overall had a very good experience. I was met by Emily Evano the sales representative, and found her to be very courteous and straightforward. All agreements discussed during the sales process were honored and I feel I got a fair price. I will recommend Newbold and Emily to my friends when they inquire about where to look for a car. More
Steve was very helpful with a process we went thru to get 3 vehicles from him - it was a long day and he had patience with us as we made all three deals. The process went past their closing time, yet he and 3 vehicles from him - it was a long day and he had patience with us as we made all three deals. The process went past their closing time, yet he and the finance person stayed late and were pleasant and helpful the whole time. Steve is a great salesman to work with! Larry More
Very pleasant sales expierence. I would buy from here again. Service center has always been great whenever I had service completed on my 2010 Toyota. again. Service center has always been great whenever I had service completed on my 2010 Toyota. More