Newbold Toyota

Check Engine Light Great service, comprehensive review of my entire vehicle. Service personnel recommended various courses of action. Fully explained all options and a Great service, comprehensive review of my entire vehicle. Service personnel recommended various courses of action. Fully explained all options and allowed me to choose what worked best for me. More

Good experience Mike was awesome to deal with! Everyone was very helpful! I am very happy with my new car. My nephew said I did good getting this car. Mike was awesome to deal with! Everyone was very helpful! I am very happy with my new car. My nephew said I did good getting this car. More

5,000 mile review Came in for my 5,000 mile service but I bought the car pre owned. Gave me no issues since I registered it with Toyota. Extremely nice and quick. Came in for my 5,000 mile service but I bought the car pre owned. Gave me no issues since I registered it with Toyota. Extremely nice and quick. More

Fair and Honest A fair price. No tricks. Nothing hidden. Everything easy to follow. All charges explained. Mike Heermann, my salesperson, acted as my advocate thr A fair price. No tricks. Nothing hidden. Everything easy to follow. All charges explained. Mike Heermann, my salesperson, acted as my advocate through the entire process. Newbold made car-buying, for me, what it should be, an enjoyable experience. More

Great Service I brought my wife's Corolla in for an intermittent noise from the rear brakes while lightly braking. The technician quickly determined the cause, and I brought my wife's Corolla in for an intermittent noise from the rear brakes while lightly braking. The technician quickly determined the cause, and I was informed of the issue and cost to correct the problem. The problem was corrected and the price was right. Jeanine Johnstone was very courteous and friendly. She kept me informed on the progress of the repair. Another outstanding service from Newbold Toyota. More

Not your best When I brought my car in at 8:30am for an oil change, I was told there was an outstanding recall that only a hybrid tech could take care of. (I was When I brought my car in at 8:30am for an oil change, I was told there was an outstanding recall that only a hybrid tech could take care of. (I was not aware there was a recall) The service writer said it would take 2 to 3 hours. I said that would be fine since I had a friend picking me up for breakfast but that I definitely needed it after 3 hours because I had another appointment later that afternoon. I returned from breakfast about 11:00 (2 1/2 hours later) and my car wasn't ready yet so I had a seat in the waiting room. When I still hadn't heard anything by noon, I started to worry but tried to be patient. Finally at 1:00, I asked how much longer it would be because I needed to be arranging a ride to my next appointment if it wasn't finished shortly. Another service writer told me my car was done and had been for some time. When my service writer returned, she presented me with a bill for an oil change and tire rotation and her apologies for not calling me when the car was finished. She said she would comp the tire rotation since she had been too busy to call me but I had to remind her that I had purchased the tires from them and thought they had mentioned a free tire rotation for purchasing from the dealership. After all was said and done, she took another reduction from my bill. I ended up paying $39.95. If I hadn't complained and just paid the bill, it would have been over $90 (plus all of the wasted hours sitting in the waiting room). I felt like unless I got "nasty", I would probably be overlooked and over charged again in the future. I have always had my Prius serviced at the dealership (and my RAV before that) but now I am questioning this. If my next experience is this poor, you will have lost a loyal customer. More

Standard Service I went in for my very first maintenance visit. They did a full inspection, oil change, and tire rotation. The service was completed in just under a ho I went in for my very first maintenance visit. They did a full inspection, oil change, and tire rotation. The service was completed in just under a hour. I was so surprised at how fast and easy the whole process was! More

New RAV 4 Bought a new RAV4 because a new Prius V was not an option. The RAV 4 is nice, but it certainly isn't a Prius V! Toyota needs to re-think their decis Bought a new RAV4 because a new Prius V was not an option. The RAV 4 is nice, but it certainly isn't a Prius V! Toyota needs to re-think their decision to stop making it available in the US. More

Long day but satisfied with my car purchase I went to Newbold and met with Damon. My intent was to get the 2019 RAV 4 Toyota, but after having the consultation, at reconsider and looked at a pre I went to Newbold and met with Damon. My intent was to get the 2019 RAV 4 Toyota, but after having the consultation, at reconsider and looked at a preowned vehicle. I’m satisfied with my purchase. More

Friendly staff and great customer service! We are also pleased with the great customer service we receive at Newbold Toyota. We always feel welcome and all questions are answered. We are never We are also pleased with the great customer service we receive at Newbold Toyota. We always feel welcome and all questions are answered. We are never dissatisfied! More