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Newport Lexus
Newport Beach, CA
1,744 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 22, 2015
Newport Lexus for the Win! If you are in the market for a Lexus this is the place to go to. Gary Kalagian gave me an absolutely amazing deal for my hard earned money. Never had If you are in the market for a Lexus this is the place to go to. Gary Kalagian gave me an absolutely amazing deal for my hard earned money. Never had an easier time at a car dealership. Gary was very welcoming, informative, professional, and made the whole car buying experience stress free. He really cares for his customers and got me the best deal possible. Definitely will recommend Gary and Newport Lexus to all my friends and family. Thank you for an easy, pleasant transaction Gary. More
by Anthony N
Employees Worked With
Gary Kalagian
Helpful December 21, 2015
Newport Lexus Rocks Albert is my service advisor. He is always very professional and curtious. Everything was explained to me and my car was delivered to me clean, on tim Albert is my service advisor. He is always very professional and curtious. Everything was explained to me and my car was delivered to me clean, on time and with a smile. More
by Dk
Employees Worked With
Albert Lara
December 14, 2015
Very friendly service, great product Craig Jones was very personable and made the experience of buying my first Lexus very pleasant. When he delivered my vehicle to me, he spent a lot of Craig Jones was very personable and made the experience of buying my first Lexus very pleasant. When he delivered my vehicle to me, he spent a lot of time showing me how everything worked. I love my new Lexus and I would definitely buy a car from Craig again. More
by Yvonne
Employees Worked With
Craig Jones, Greg Lawson
December 13, 2015
Excellent Products, but old fashion sales procedures The Sale person Andy was very knowledgable, accommodating and courteous. But when we were in the office to negotiate the lease contract, we were face The Sale person Andy was very knowledgable, accommodating and courteous. But when we were in the office to negotiate the lease contract, we were face with "old stile car dealership attitudes". Too many and unnecessary staff got involved and trying to mislead us to lease the car at much higher price that we were aware of. Best evidence to this claim: they initially required $727.56 per month 36 months 10,000 mile/year and finally after 1/2 hour back and forth we signed the lease for 500/month under the same conditions. They neglected to realize that lease prices are in internet and +or - 10% one can get the deal and not 45% they were trying to get. It is shame for organization like Lexus to behave like a cheap car dealership. More
by Zamzam 80
Employees Worked With
A.J. D'Amato III, Kamran Shakouri
December 11, 2015
Excellent, welcoming & friendly Everyone was very prompt, organized and friendly. I was on a tight schedule, so I appreciated their efficiency. Chris Clark is very knowledgable and Everyone was very prompt, organized and friendly. I was on a tight schedule, so I appreciated their efficiency. Chris Clark is very knowledgable and has been in the business a long time. Highly recommend him if your looking to purchase a Lexus. Very nice experience!! More
by Blue
Employees Worked With
Chris Clark
December 08, 2015
Sincere Service With a Smile Know what I wanted and got what I was looking for at Newport Lexus with an excellent customer service attitude from Teresa Estrella-Vega and Thanh Tri Know what I wanted and got what I was looking for at Newport Lexus with an excellent customer service attitude from Teresa Estrella-Vega and Thanh Trinh. Great work and greatly appreciated to both. More
by AutoJunky
Employees Worked With
Thanh Trinh, Teresa Vega
December 07, 2015
I am very happy with Lexus service .it's exellent I am very happy with Lexus service , it's excellent .All the people I deal with as service technician and driver to bring r to work after drop my car I am very happy with Lexus service , it's excellent .All the people I deal with as service technician and driver to bring r to work after drop my car at lexus and pick me up in the evening are very nice and friendly . I really Lexus service at Newport Beach location . More
by lexus service
Employees Worked With
Roberto Nunez
December 07, 2015
Fly in meet with Eddy Lin Drive Home with a Grin Was looking all over country for specific car color and options. Located one at Newport Lexus. Eddy Lin was my contact.. Held car for me. made me Was looking all over country for specific car color and options. Located one at Newport Lexus. Eddy Lin was my contact.. Held car for me. made me confident that i could buy this car sight unseen.. Flew in on a Sunday morning. Got a text the minute I landed walked out the front door of airport right into courtesy van.. after a few minutes to take care of details I was on my way with my new car.. could not have been easier, comfortable and most enjoyable experience buying a car I have ever had. Thank you Eddy Lin and Newport Lexus. More
by kg
Employees Worked With
Eddy Lin
December 04, 2015
Was promised many things and found myself disappointed ... During the time I was looking for a new vehicle, I was skeptical leaving Mercedes Benz. I did not like the models that were being offered to me until During the time I was looking for a new vehicle, I was skeptical leaving Mercedes Benz. I did not like the models that were being offered to me until I was introduced to the Lexus CT200h F Sport. The engineering of the car is incredible, but the sales associate and accounting lady were very pushy. When I told them I would return on another date because paperwork wasn't adding up, they essentially promised me a quick speedy processing that day, and a check for my trade in-vehicle in two weeks. Well, 20 mins turned into 4 hours which caused me to miss a very important meeting. I purchased my vehicle on October 23rd, 2015. It is now December 4th, 2015 and still no check. Had it not been for Bill Pippin making me feel more at ease, I probably would have written to corporate and the city of Newport with a much more detailed complaint. Customers should receive what they are promised or the loyalty and trust is not there, neither is returning or referred business. The car is great, but the service has been the worst. I took my car in for its first wash a week ago and I wasn't even directed on where to go, where to sit, how long it would take, etc. Something Fletcher Jones would NEVER tolerate with their team. I'll be sad to have to eventually say goodbye to my adorable Lexus hybrid, but I look forward to returning to Mercedes Benz at the end of my term. More
by CoriVee
Employees Worked With
Bill Pippin, Jorge Urquidez, Sarah Engel
November 17, 2015
Excellent service! The wife and I had an amazing dealership experience coordinated by our Sales Professional Gary Kalagian. Gary was very accommodating to us when we we The wife and I had an amazing dealership experience coordinated by our Sales Professional Gary Kalagian. Gary was very accommodating to us when we were looking at options to replace our 2014 BMW X5. Having a newborn, we knew the it may be tough to stick through the whole negotiation/contracting process and that turned out to be a non-issue here! He was very busy with several customers, but seem to balance everything so we had the perfect combination of time with and without him (for those private financial discussions). So happy with the way everything turned out! One suggestion though, please consider adding a changing station to the restrooms (men's and women's). Goes a long way for me if I ever bring the car in for a wash or periodic service. More
by kraustin1
Employees Worked With
The friendly staff at the cafe., Gary Kalagian, Sarah Engel
