Newport Lexus

My family had the worst experience. We thought we were going to have a lifetime experience and make a life-long relationship. Well, I made several trips to the dealership and came to an agreement with th going to have a lifetime experience and make a life-long relationship. Well, I made several trips to the dealership and came to an agreement with them. While we were being taught how to use the care and the paperwork was being drawn up, the sales manager yanked the car from us because "it was sold". How the **** do you sell the car to someone else while we've already agree to the terms? It must be for more money. Conniving is what came to mind. Some of the most unprofessional people I ever met and I've met a few. They blamed their decision to sell because we hadn't come to an agreement. Well, I shook hands with the sales manager, Christopher Senesac, they have the key to my trade which we also agreed to on pricing. Not owning up to your mistake is intolerable. Sure they try to find us another car, over 30miles away. Still they insisted that we sign documents. Who in their right mind would buy a car on paper after they pull a stunt like that? Newport Lexus can keep their cars. I have owned Toyota for nearly 3 decades and have been a long supporter of their vehicles. The pretentious sales people and managers at Newport Lexus are ruining my ownership experience. I for one will take precaution the next time I have to buy a car. Regardless, I now put Newport Lexus in the ranks of used car dealerships. More

We had great experience leasing our new Lexus at Newport Lexus. Our salesperson Christopher Ramos was very friendly. We recommend Newport Lexus to anyone is looking to purchase or lease a new Lexus. Lexus. Our salesperson Christopher Ramos was very friendly. We recommend Newport Lexus to anyone is looking to purchase or lease a new Lexus. More

Horrible experience. I bought a new Lexus IS250 in Horrible experience. I bought a new Lexus IS250 in Newport in 2009, also we bought additional 5years tire insurance there the same day. After that, Horrible experience. I bought a new Lexus IS250 in Newport in 2009, also we bought additional 5years tire insurance there the same day. After that, we did every single maintenance there without suspecting anything. The last maintenance there I was done on 01/16/2013, which is 25,000miles. I was told everything is perfect. Four and half months later (June 6), my car got huge noise from my tires when I was driving on freeway. I parked the car and call roadside assistance, and they can't even disassemble my tire since there was a long rubber/metal strip from the tire tangling on the wheels, so they have to tow the car to the dealer. The service manager checked the car, found that both front tires had the damage, then I was told that I need to buy two new tires because my tires were NATUALLY WORN OUT. I can't agree with that since it was only four and half month/3500 miles after my last maintenance done there, and there was no problem based on them. Tires NATUALLY worn out can't be happened suddenly. Either it was caused by car misalignment they didn't find last time, or it was road hazard which the tires insurance should cover. However, they insist that it was NATURALLY WORN OUT. Then I bought tires from Costco and did alignment check/alignment in Firestone. Based on the visual inspection and measurement they performed, my car had misalignment problem and the tire unevenness was VERY obvious and not happened within 3500miles. I called Newport, they insist that it was not their responsibility. They insist that they performed tire check and it was even and 5mm above in Jan which was good. And they said that when I towed the car in, it became 3mm BELOW, should be my own problem. But the truth is: even when the accident happened, outside of both front tires were still very new(should be more than 5mm above) while the inner side of both front tires got serious damaged (should be much more than 3mm BELOW). I didn't feel any unusual during these four months, and all my four wheels are good without even scratch. I can't understand why they decided a such UNEVENESS tires as naturally worn out. And I can't believe why they didn't inspect my tires (though they said they did). When I called in pretended that I am a new customer, they will assure me how wonderful their service is, and they will definitely check tires unevenness every time etc....DON'T TRUST THEM. But when I told them my situation, they will change immediately, said SERVICE MANAGER's decision is the final decision! Their neglect out me into dangerous, and I will never use their service again. STAY AWAY FROM NEWPORT, don't buy any additional services they provide, premium price will not make you worry-free there! They make me feel that it was my big mistake to buy Lexus from them and used their service for almost four years. BTW, my car is still under warranty, and I still kept my two front tires in my garage as evidence and I was remind of the HORRIBLE experience every time I saw the tires. More

I literally cannot believe the kind of shady used car dealer shenanigans this dealership tried to pull on me. Having thoroughly researched the value of my trade in as well as the value of the vehicle I dealer shenanigans this dealership tried to pull on me. Having thoroughly researched the value of my trade in as well as the value of the vehicle I intended to buy, I was shocked to have John, the Internet Sales Manager offer me approximately $8,000 below the Kelly Blue Book trade-in value for my vehicle. He then accused me of asking more for my trade-in than the car was worth. What John neglected to tell me was that they were selling my exact model of car (except for more miles than my car) for $13,000 over their trade-in offer to me. Greed and dishonesty, an unfortunate combination, in my opinion. Please avoid this dealership if honesty and integrity matter to you. More

My car drove under 70,000 miles and the owner`s manual says the 'power train warranty' covers engine control system. My last visit for the diagnostic for 'check the engine light' concluded that it`s caus says the 'power train warranty' covers engine control system. My last visit for the diagnostic for 'check the engine light' concluded that it`s caused by malfunctioning of the engine control system. Advisor says this malfunctioning was caused due to error code overflow in the engine control system. ( Even though the error code may be generated recently for the first time. ) Anyways they erased the error codes and now it seems my are is all OK. As an electrical engineer as I`m I can conclude that it`s the reliability problem of engine control system with data managing. But anyway when I appealed my opinion to the advisor I felt insulted as he strongly ignored my opinion with looking down on me and just urged me to choose paying $150 and pick up my car or not. More