Newport Lexus

I have leased well over 20 vehicles over the year for myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the tra myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the transaction go very smoothly. There was no hassling over the lease amount and they took my prior Lexus in trade. Then he spent about one hour going over every feature of the vehicle, and of course I only remembered about 25% of what he told me so when I needed more information I called him and he was able to answer my questions quickly. I would strongly recommend Nathan and this dealership. Dont get me started on how this place looks, when you enter you think you are in a 5 star hotel!!! More

I am so pleased with the service, the friendliness of attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standar attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standard check ups. More

Customer Service people is not friendly. They seem to be don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that eve don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that everything is in the user manual book. More

I negotiated a deal on a 08 Ls460 over some period of time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The deale time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The dealer no longer wanted to sell me the car but I wanted it anyways, repaired of course. They repaired it and it came out GREAT. Thanks Hugh. More

This weekend I received the BEST treatment I have ever received purchasing a car. I usually run when I see a sales person but I will never have to feel this way again after visiting Newport Lexus. My received purchasing a car. I usually run when I see a sales person but I will never have to feel this way again after visiting Newport Lexus. My husband and I were treated like gold by the Internet Manager John Coon. Not only did he have the car waiting for us when we arrived it was even set up in it's own special showroom. We were originally looking at purchasing at another dealership and John pulled up the cars we had interest in and spent over 45 minutes on the phone explaining the difference between the cars. Not only did he do this without meeting us he took the time to explain the original cost of these items as we were looking at pre-owned cars and went through each maintenance schedules. We felt safe that we were dealing with a dealership with not only high integrity but also that they cared about their clients. John was not only incredibly knowledgeable but we actually really enjoyed spending time with him. Greg Lawson in finance was kind and informative as well. Besides the beauty of this magnificent dealership the people we encountered are 5 STAR and the reason we will always go back. More

These guys did not clearly explain my trade in value and the financing for my new car. I got a terrible deal. Shame on me the financing for my new car. I got a terrible deal. Shame on me More

This is the worst experience I have ever had. I have been without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave me a CarFax that was 4 months old. They even had me come back to sign a new agreement 60 days after I had purchased the car which I didn't know at the time was a Illegal. When I almost died in the first accident after I had just purchased the car their own technician is the one that said that the tires were cupped and very noisy. I called and 2 of the managers Bobby and Allen were as rude as you can get. My father has been working on cars for 40 years and he looked over the car and right away could tell they had sold me a Lemon. I had to go to Corporate Lexus to get help and I'm positive that Newport Lexus will hear about it. I plan on articles in every major Newspaper in So Cal. I even have an invite to be on the News to discuss consumer fraud. Not to mention the 2000 people that are on the Port Street Email Group I'm on that will love to find a new place to buy their next car. Since 20% of them have Lexus vehicles now!!! More

Do not buy here. This dealership is only interested in Do not buy here. This dealership is only interested in the sale. Go to Longo, Tustin, Riverside or any other Lexus dealer. After the sale, their fo Do not buy here. This dealership is only interested in the sale. Go to Longo, Tustin, Riverside or any other Lexus dealer. After the sale, their follow up was terrible; in fact, they did not follow up at all. When an issue surfaced they were non responsive and it was quite disappointing. And we are speaking of the management staff as well. We had to call the dealership over 10 times in a 3 week period, each time getting transferred or leaving messages (that were not returned), trying to get a response-it never came. After finding the salesman had retained a key for the new car purchased at Newport Lexus, the management team was unwilling to call him to try to obtain the key that belonged to us. We found that the salesman had separated from the company, but we did not view that as our issue, he worked for them and represented them, so we felt the dealership should try to rectify the situation. Instead of helping find a solution, Desk Manager Bobby S. insulted us by saying 'he found it hard to believe that we didn't receive the second key' and that 'they don't make it their practice to cut keys after the fact'. We ultimately had to go to corporate for a resolution. Corporate makes it their practice to listen to the customers that buy the cars. There was only one key delivered with this new car. Corporate understood and made it right but it's sad we had to spend so much time, effort and frustration trying to resolve a simple matter. Very poor judgment, customer service and absolutely the worst lack of follow through of any dealer thus far (we have bought over 16 cars at dealerships). Completely against the grain of Lexus' brand 'pursuit of perfection', this scenario was handled as if we were dealing with a used car lot on Harbor Blvd. Do not buy here and put yourself in a situation where you may need follow through or customer service in the future; because these guys cannot deliver. Sadly, we found the poor customer service comes from the top (after speaking with the Sales Managers and ultimately the GM), so it’s likely that it will get worse before it gets better. What we found was this management team simply does not understand how to operate as a luxury brand should and they really do not understand how to retain customers (or have people raving about their location, facility or staff). They really are not doing the Lexus nameplate any favors, but have in fact, tarnished the brand in Southern California. More

I came to Newport Lexus to help my parents with buying a Lexus RX 350. First of all, I have to say that this is one of the most beautiful dealerships I've ever been to! It almost looked like a 5 star hote Lexus RX 350. First of all, I have to say that this is one of the most beautiful dealerships I've ever been to! It almost looked like a 5 star hotel lobby, with coffee shops and all. Matt Schaefer was excellent--very helpful and genuinely nice. We didn't end up buying from Newport Lexus (my parents decided to look for an entirely different car brand after a few weeks) but it was a very pleasant car shopping experience. Class act, Newport Lexus! More

My wife and I were stunned by the superior service that Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt and Craig treated my family as if we were purchasing a Ferrari. What a wonderful, totally unexpected car-buying experience. Thank you, Newport Lexus! More