
Newport Lexus
Newport Beach, CA
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My experience recently with this dealership was absolutely HORRID! Something I don't say lightly because I've been coming to this dealership for nearly 20years with different cars (yes even before absolutely HORRID! Something I don't say lightly because I've been coming to this dealership for nearly 20years with different cars (yes even before the new owners took over). I called in for some warranty work that was supposed to be covered on my LC It was all confirmed by the serv. advsr. Then only to have my car partially wrked on and be contacted several days later that its not covered (while it was w/them all this time)..You can imagine how incensed I was after this. and to add insult to injury they want my business for another vehicle there...For the record here we are just scratching the surface. I'm not sure which is worst. The incompetence of the SA or GM- T. Damato in the way I was treated about this whole affair. More
I love that the service advisors aren't pushy and aggressively trying to sell services. They make sure that they address all of your concerns. I also love the video that I receive while my car is be aggressively trying to sell services. They make sure that they address all of your concerns. I also love the video that I receive while my car is being serviced. There are 2 Lexus dealerships much closer to Apple Valley than this one in Newport Beach and its not even the Lexus dealership I purchased my car from but I will continue to come here for all my car servicing needs because of the staff here. More