Niello Acura

A good variety of makes and trims levels for all their vehicles to choose from. The dealership was clean and presentable, great snacks and loved their coffee machine. All the staff was friendly and helpfu vehicles to choose from. The dealership was clean and presentable, great snacks and loved their coffee machine. All the staff was friendly and helpful. Liam Harder was very knowledgeable of the different trim levels for the SUVs we were looking at and we didn’t feel pressured to purchase a vehicle we didn’t want. When we’re ready to upgrade we’ll talk to Liam again! We really enjoyed working with him. More

Yev is fantastic to work with ! He was very knowledgeable and extremely helpful and communicative. He helped me through the whole deal and put me in touch with every part of the t He was very knowledgeable and extremely helpful and communicative. He helped me through the whole deal and put me in touch with every part of the team I needed in the process. Thanks again! More

Purchased a couple of cars from Yev, he is very knowledgeable and always quick to respond. Highly recommend. knowledgeable and always quick to respond. Highly recommend. More

We recently purchased a used car from here. We have visited multiple car dealerships before ending up getting our car here with a lot of negative experiences. Jason is great. He answered all of We have visited multiple car dealerships before ending up getting our car here with a lot of negative experiences. Jason is great. He answered all of our questions every step of the way. Even went above and beyond to remove a sticker decal from the previous owner before handing over the keys. I would definitely buy a car from Jason again! He, and other employees, apologized multiple times for the second day we went to sign paperwork and somehow we were there for three hours. That wasn't on him at all, they have one financial guy there at the time and we had to wait our turn. Btw, Jonathan is also great and answered all of our questions. Five stars for him as well. Honestly, the two hours of waiting was the only negative. Especially when we were given an appointment time...what was the purpose of the appointment really? It set up an expectation of time being important, but evidently not the case. Other than that, we are very happy with the car. Love it. More

This dealership is very a friendly and welcoming environment. Yev was very helpful and knowledgeable. He helped me pick out a great vehicle. environment. Yev was very helpful and knowledgeable. He helped me pick out a great vehicle. More

"Yev is hands down the best salesperson I've ever worked with. I've purchased three vehicles from him in under a year for my kids, and each transaction was smooth, transparent, and efficient. He goes above with. I've purchased three vehicles from him in under a year for my kids, and each transaction was smooth, transparent, and efficient. He goes above and beyond - from answering questions on his days off to making sure every detail is handled perfectly. His professionalism, product knowledge, and customer service are unmatched. If you're looking for a salesperson who delivers exceptional results every time, Yev is the one to see." More

I have purchased a car from a Niello dealership four times because of the positive service experiences I had in the past. Sadly, this most recent experience was extremely disappointing. In all my years times because of the positive service experiences I had in the past. Sadly, this most recent experience was extremely disappointing. In all my years of buying cars, I have never encountered the level of unprofessionalism that Yev Kaplinskiy displayed. It is frustrating and disheartening to see this kind of behavior from a company with such a reputable name. A "no questions asked 7 day return policy" should mean: • No pressure • No attitude • No guilt-tripping Getting upset when you actually use it defeats the purpose. More

I had a great experience at the Niello Acura service department. I had to have some major work done on my car. Brian Evans was excellent and provide me with all the details as to what needed to be repai department. I had to have some major work done on my car. Brian Evans was excellent and provide me with all the details as to what needed to be repaired on my car. He was professional, upfront, and able to clear up any questions I had. I appreciate that he also ensured there were no overcharges for unnecessary repairs. I also want to thank Jayden who helped me with my loaner car. Everyone is so nice and helpful! I highly recommend the service department at Niello Acura! More

Very professional and knowledgeable. Made me feel comfortable. Just wish I would have gotten a Acura Yeti Cup like Nissan and Kia gave me after the sale. Brian was great and so was his m Made me feel comfortable. Just wish I would have gotten a Acura Yeti Cup like Nissan and Kia gave me after the sale. Brian was great and so was his manager. More

Great folks, were able to work with me and get what I wanted. However, wish there was more than one loan officer that night (took a while to process a few of us). wanted. However, wish there was more than one loan officer that night (took a while to process a few of us). More