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Niello Acura
Roseville, CA
1,000 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 1,000 reviews
July 06, 2023
It took more than 3 hrs to remove the hard water spot on a brand new vehicle. Also, they forgot to remove stains on the side mirrors so anyway I will have to spend money to buy the remover gel since I can’t a brand new vehicle. Also, they forgot to remove stains on the side mirrors so anyway I will have to spend money to buy the remover gel since I can’t spend again 3 hrs. Not really happy! More
by NAKULMORE
Verified Customer
July 05, 2023
Greeted upon arrival, Checked in timely. Service explained and progress was informed. Waiting area was comfortable with yummy snacks and beverages. Check out was simple. Complimentary car Service explained and progress was informed. Waiting area was comfortable with yummy snacks and beverages. Check out was simple. Complimentary car was wonderful. More
by PAR-TEE-GIRL
July 04, 2023
Getting an appointment over the phone was hard I left 2 messages with no return call. I had to drive to dealership to be put on schedule. But the service was excellent when I arrived from beggining to end. messages with no return call. I had to drive to dealership to be put on schedule. But the service was excellent when I arrived from beggining to end. Very attentive and helpful person informative. More
by tmosqueda
July 04, 2023
Buying a car can be a frustrating experience arty made it a pleasure. we hesitated coming so far to buy a car, but when he followed up on our concerns, he reassured us he could match us up with what we nee a pleasure. we hesitated coming so far to buy a car, but when he followed up on our concerns, he reassured us he could match us up with what we needed. So we made a long drive to Roseville to meet with him and see what he can provide He was honest and knowledgeable, Artie was considerate of our budget, our desires, and even our age he was thoughtful and not at all pushy. we appreciate that in a time where customer service seems to have been antiquated. Gary and Pedro were also friendly and professional. Niellos has stepped back in time when it comes to sales and hospitality thank you!!!! More
by CISCOANDVIKKI
July 03, 2023
They were friendly, helpful and made the entire process stress free. Excellent service from the entire team. stress free. Excellent service from the entire team. More
by laurenjcannon1
July 03, 2023
The dealership always provides excellent customer service. The service area waiting room is very nice and comfortable. The new Video recordings of the services that are actually being done is a nice service. The service area waiting room is very nice and comfortable. The new Video recordings of the services that are actually being done is a nice touch. More
by TANNAMERIE
Employees Worked With
Spencer Penrose
July 03, 2023
Customer service is superb. They send you a text to inform you of the status of the car while it’s maintained. The waiting area is fully stocked & clean. I have nothing negative They send you a text to inform you of the status of the car while it’s maintained. The waiting area is fully stocked & clean. I have nothing negative to say about this dealer. More
by LAKHNOA
Employees Worked With
July 03, 2023
Exceptional service. Brian was very accommodating. My car was serviced in a very timely manner. Brian was very accommodating. My car was serviced in a very timely manner. More
by Mercedes Owner
Employees Worked With
July 03, 2023
Excellent customer service by Brian. I normally don’t provide feedback but I do believe he deserves good feedback. Unlike my previous advisor which asked me to give him good feedback. I normally don’t provide feedback but I do believe he deserves good feedback. Unlike my previous advisor which asked me to give him good feedback. More
by jtuzon
Employees Worked With
July 03, 2023
Spencer was great with taking care of everything I needed in my car. He made me feel very comfortable and explained everything so well. I spent a lot of money on the repairs which would have given me so much in my car. He made me feel very comfortable and explained everything so well. I spent a lot of money on the repairs which would have given me so much anxiety but I did not this time. It was completely the customer service I received by Spencer. I haven’t had a good experience with the staff previously. I’m glad the staff has changed and they’re happier and friendlier. It makes all the difference! More
by tmacugay530
