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Niello Acura

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.8
998 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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150 Automall Dr

Roseville, CA

95661

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Showing 998 reviews

May 26, 2023

I am completely satisfied with the service provided to me by the Service Department. My representative, Josh was nice and explained all services and work needed for my car. More

by mygoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023

This dealership provides outstanding service! Highly recommend getting service and your parts need from here! Best in town when it comes to acura. More

by mikexike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023

Service was good, but did not check on extended warranty until after quote for service. Caused some anxiety. More

by gandeloza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Penrose
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Jun 01, 2023 -

Niello Acura responded

We're sorry to hear that we caused you some anxiety by not checking on the extended warranty until after the initial quote. We appreciate you bringing this to our attention and will make sure it is seen by our service team. We hope to better impress you next visit!

May 26, 2023

My purchase at Niello Acura was a very pleasant experience. The entire staff there was friendly, customer oriented and easy to deal with. Chris Knutson was totally professional, knowledgable, and More

by CHARLES.HERR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Reading
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023

Spence did a great job. He made the entire experience quick and easy. Thank you! More

by desiree.flynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
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May 25, 2023

easy to get to, friendly staff, clean. someone is always there to great you and make sure you are always taken care of. Spencer is a keeper! More

by WENDY.LLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
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May 25, 2023

The service was very prompt and the staff was very helpful and accommodating overall. Thank you. More

by RAFAEL.RAMOS101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
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May 25, 2023

I really appreciate the care that is taken with my car. Mike Lyman is the best! So knowledgeable, honest and compassionate. The loaner car makes it all possible since I live in Sacramento. Thank you!! More

by JSCHALINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gal at the loaner car was very helpful and nice!
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May 25, 2023

Gary is always kind and willing to answer questions I have. He fills me in on all findings and checks for recalls for my model. Will continue to work with Gary! More

by LDIETERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023

Efficient check in with my early bird appointment - meet my new service advisor and did a review of previous service notes - video review of the car on the rack was unique - car done on time and car wash wa More

by rick_prime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Niello Acura responded

Happy to hear that you enjoyed your recent service appointment, Rick! It's great to know that our team was able to get you in quickly and efficiently and that your vehicle was ready on time. Please let us know if there are any sales, service, or parts needs that we can assist you with in the future!

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