Niello Acura

At this rate, this guy will be running the place! Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see! Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see! More

Service and Purchase First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more. Second, sales. As usual Chris Knutson wa First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more. Second, sales. As usual Chris Knutson was very helpful, knowledgeable, friendly and a pleasure to do business with. Have been working with him for years. Wouldn't have it otherwise. More

5 Star all the way around. I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer servi I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free. I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it. While I am a Mercedes Guy. I will keep the new NSX in mind! More

Amazing. My experience was taking to another level. I just want to share an experience that was unforgettable. I recently purchased a used vehicle (Classic Car) From Niello"s .I purchased the car with t I just want to share an experience that was unforgettable. I recently purchased a used vehicle (Classic Car) From Niello"s .I purchased the car with the help of videos photos and many conversations without visiting the dealership as I reside cross country. When I received the car from transport I was very satisfied with the physical condition of the vehicle. Then it came to my attention over a period of several weeks that there were a few mechanical issues that I did not expect. So I contacted the sales department and immediately began to have many conversations with the General Manager (Michael Franz) With regard to the geographic distance Niello:s offered to make a financial adjustment for the purchase of the car. I am more then delighted with the way everything was handled. Michael Franz was most instrumental in handling the result. I was very satisfied with the kind and professional manner everything was taking care of from start to finish.I would highly recommend them. Thanks, RQ from NJ More

Gas cap message I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the m I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the message we did as instructed. It worked everything was perfect and a service call was not necessary because of Chris excellent customer service. More

Not as good as Niello's Land Rover Sacramento My husband recently decided to look for a pre-owned vehicle. I so enjoyed my last experience buying a car through Niello Land Rover that I was hoping My husband recently decided to look for a pre-owned vehicle. I so enjoyed my last experience buying a car through Niello Land Rover that I was hoping we’d be able to buy another car through Niello so that he could experience the difference from the usual car-buying process. We searched pre-owned inventory and found a great car on the Niello Acura lot. Dave Stratton helped us out and made the process very smooth. Thanks for another positive experience, Niello! More

Purchased vehicle without visiting the dealership Just wanted to share a unique buying experience as I purchased a Certified Pre-Owned 2012 MDX from Niello Acura then had it shipped to the midwest wit Just wanted to share a unique buying experience as I purchased a Certified Pre-Owned 2012 MDX from Niello Acura then had it shipped to the midwest without ever visiting the dealership. Denise Velez has been a pleasure to work with and comes highly recommended. Thanks! More

Excellent customer service best cars in sac. Mike is great to work with. just needed to come down on his price. This dealership is new and needs to attract more customers. best cars in sac. Mike is great to work with. just needed to come down on his price. This dealership is new and needs to attract more customers. More

Service Experience Update My 2014 MDX had 37K miles when I started experiencing stuttering when I accelerated from a start, up an incline. Since I had an extended warranty, I My 2014 MDX had 37K miles when I started experiencing stuttering when I accelerated from a start, up an incline. Since I had an extended warranty, I took my vehicle in to Niello Acura for service. After the first attempt to resolve the problem via software update, my MDX still stuttered and it was getting worse. I made another appointment with Niello Service, but this time we started with a technician ride along. Right away the technician felt the stuttering and he even knew of a very recent maintenance notification that recommended replacing the torque converter fluid. This service was performed and the problem was resolved. In talking with the Niello Service Manager, Chuck, he indicated that the fluid replacement was only a temporary fix while Acura addressed the real issue in another software update. Although I'm anxiously waiting for this software change, the issue with my MDX did allow me to work with the Niello Service team, which I found to be very knowledgeable and professional. More