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Niello Acura - Service Center

Roseville, CA

4.9
314 Reviews
Call Service Center (916) 218-7247

314 Reviews of Niello Acura - Service Center

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June 16, 2023

Josh was great. ...l want him for my service person all the time. Thank you. More

by saraholland1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 16, 2023

You guys are fast and friendly. I really enjoyed the service and the updates as my MDX was being serviced. Thank you! More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
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June 15, 2023

Great customer service, from welcoming greeter and adviser Mike Lyman. Every items worked was clearly explained. More

by boefina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

Friendly and supportive customer service. Good availability for scheduling. Love the new text system to review and approve recommendations in real time and great updates. More

by shar_shar_binks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

Labor rates seem to be quite excessive although it’s probably set at an industry standard they are still way to high. More

by MPBERUBE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Niello Acura responded

Thank you for your honest feedback. If you have any specific questions about our service pricing, please reach out to me at tcaudle@niello.com. I would be happy to discuss. Terry Caudle, Service Manager

June 15, 2023

Good Visit. With all employees very helpfull and easy to work with. Excellent experence. Thank you again. More

by TAHOEEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

The appt. went on smoothly. Location is clean. Snacks were available while waiting for the car. More

by Jen M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
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June 15, 2023

Great follow-up by Gary. Updated me as we went. Had a problem after which he really helped resolve in a most accommodating way. More

by COLLEEN.JACQUES
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie--5 stars
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June 15, 2023

went in with no appointment, they took great care of me. awesome team, my only choise for vehicle service is here More

by ctowle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

We recently moved and this was our first time at Niello Acura. We had an excellent experience and would highly recommend them. More

by Robert and Kammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Niello Acura responded

Robert & Kammie, Welcome to the area! We're so glad that your first experience at Niello Acura was a 5-star one. We sincerely appreciate your recommendation and look forward to working with you again in the future!

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