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Niello Audi - Service Center

Sacramento, CA

4.8
379 Reviews

379 Reviews of Niello Audi - Service Center

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November 03, 2023

I have only used them for service. That experience was good. The dealership was clean, and the employees were friendly. More

by ideziner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 02, 2023

Clean Concern, cares for, and informs customer of what needs done… recall, maintenance in a no hassle way. More

by mabestormy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 30, 2023

Awesome customer service. Second time coming back to him always takes care of me thanks! More

by chrismaldonado19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Niello Audi responded

Chris, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!

October 29, 2023

Omar has always been an excellent consultant when I do business with Niello Audi. He is professional and makes my experience pleasant when coming in for my car’s servicing. Thank you! More

by mustafarasheed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

Isn't Omar amazing? We are truly lucky to have him on our team here in Sacramento and it's great to know that he always provides you with 5-star service. Thank you for choosing Niello Audi!

October 28, 2023

Niello Audi has been most helpful with all of our service needs. Hector is knowledgeable and professional. We feel very comfortable relying on him to do what is best for our car. He’s the best! More

by KAREN.SYLVIA.SUHR
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

Karen, We're thrilled to know that Hector and the rest of our team here in Sacramento have been so helpful with all of your service needs. We appreciate your feedback and will make sure Hector sees your review. Happy driving!

October 27, 2023

They provided fast and efficient service. The communication was great and I was very happy with the level of service. More

by MB95066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

Thank you for taking the time to let us know! Providing efficient service for our customers is one of our top priorities here at Niello Audi, so we're glad to know we met the mark. We look forward to seeing you for your next service!

October 27, 2023

Very positive experience. I would describe it as seamless. Easy to schedule an appointment, car repaired completely, no hassle pickup. More

by DAROLD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

It's wonderful to hear that your recent service visit was a seamless and overall positive one! Please let us know if there are any Audi sales, service, or parts needs that we can lend a hand with in the future.

October 25, 2023

Very efficient and good customer service . Car was ready before time promised. Friendly and efficient loaner car service More

by GLORIA.TAKAGISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

This is what we love to hear, Gloria! So glad we were able to get your car back to you earlier than promised. We appreciate your feedback and look forward to working with you again in the future!

October 24, 2023

Have been taking our Audi A 6 here since we purchased it at this dealership since 2014. The service advisors and the service department have been great! Wouldn’t go anywhere else! More

by myoshin220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Niello Audi responded

We cannot thank you enough for your continued trust and support! It is always such a pleasure getting to work with amazing return customers like you. We look forward to continuing to serve you and your Audi A6 for years to come!

Oct 31, 2023 -

myoshin220 responded

Thank you for always being there for us when we need you!

October 22, 2023

Very clean facility a a a a a a a a a a a a More

by MJWOODCHEKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Niello Audi responded

Thank you for your kind words. If there are any Audi sales, service, or parts needs that we can lend a hand with in the future, please do not hesitate to reach out!

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