Hector Guadamuz
Hector Guadamuz at Niello Audi
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Hector Guadamuz

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
30 Reviews
5.0

30 Reviews

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30 Reviews of Hector Guadamuz

April 17, 2024

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Employee Rating

I have not had a bad or poor experience with service ag Niello AUDI. I can actually say my service experience at Niello has been excellent. AUDI service anywhere can be expensive which I attribute to user More

by CPZAISS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Dain Bryant

Apr 17, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 10, 2024

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The people greeting me were very helpful and friendly. They answered my questions and the work was done (putting on the front license plate) quickly on my new Q3. Good people. More

by JLLSAC3
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 29, 2024

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All of the employees were knowledgeable and friendly. The service on car was done in a timely manner. More

by REDRALEIGHKEITH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ramez Salman, Steve Tracy

Mar 29, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 24, 2024

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Employee Rating

Hector and Omead are your men for the job. All professional and helpful, will ensure you get the service you need in a reasonable time. More

by Lukasz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Mar 25, 2024

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 19, 2024

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Employee Rating

Audis are pieces of junk. I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, trans More

by dafeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dain Bryant

Feb 23, 2024

Niello Audi responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 16, 2024

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Employee Rating

First rate service, technicians are friendly and knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend. More

by CPZAISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Dain Bryant

Feb 16, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 15, 2024

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Employee Rating

Love going to Audii. Hector always gives great customer service and listens intently to try and figure out what service my car needs. More

by TEMPLEBOUND21
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christian Ibanez

Feb 15, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with Hector and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 08, 2024

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Employee Rating

This dealership has an excellent service and they are always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v More

by TVONGVIRATH5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 01, 2024

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Employee Rating

The service team was great, friendly, and courteous. But I did have to return twice to follow up on a few service items. More

by ADELINE2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant

Feb 02, 2024

Niello Audi responded

Thank you for taking the time to share your feedback, Adeline! We sincerely value your business and look forward to your next visit. Please don't hesitate to reach out if you need any further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 06, 2024

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Employee Rating

Great customer service. Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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