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Niello Audi - Service Center

Sacramento, CA

4.8
384 Reviews

384 Reviews of Niello Audi - Service Center

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August 28, 2023

Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

August 28, 2023

Cain Carter is a tremendous asset to the dealer and is a good model of how to engage customers. More

by SPENCER.REEDER
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Audi responded

Spencer, We appreciate you taking the time to notice and point out Cain's amazing work! He is truly an asset to our team here in Sacramento. Thank you for your review!

August 25, 2023

The Niello Audi dealership has been my go to since becoming a loyal Audi owner for the last 10 years. The service I get from Eric Carr and Fred Vang is Second to none! I would not trust my RS5 with an More

by RKONKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Vang
Aug 30, 2023 -

Niello Audi responded

Thank you so much for the lovely review and for shouting out Eric and Fred's great work! We’re so glad we can help you care for your vehicle and appreciate your continued business. We’re here for you anytime!

August 25, 2023

Niello Audi has always been very professional, reliable and have a loaner car available for those of us that live out of town. More

by F.MASKOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

We're happy that our team was able to provide a loaner car during your appointment,! We always want to go the extra mile and ensure all of your needs are met. Please don't hesitate to reach out to us if we can assist further!

August 24, 2023

Very attentive and excellent at repairing cars. Timely and good at responding back to you. More

by agreco1
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

Thank you for the kind words! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 24, 2023

Eric was an exceptional advisor with great communication. He went above and beyond what was expected and I will always come back to service my vehicle with him. More

by KALEBABNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

This is what we love to hear, Kale! We’re glad that Eric provided you with such an exceptional service experience. We will make sure to pass your thanks along. See you next time!

August 20, 2023

They are genuinely caring people. They care about you as a person. They do a great job at keeping my cars in great running order. More

by tom@spxsolutions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We're thrilled to know that our service team's care and attention to detail does not go unnoticed, Tom! Thank you for trusting us with your Audi.

August 19, 2023

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More

by Mmschmidz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We appreciate you taking the time to leave us a review! So glad to know that your recent service visit was such a positive one.

August 06, 2023

We were updated as work progressed ,sent a video of inspection. Car was ready as promised. More

by BDMAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thank you for taking the time to leave us a review and for choosing Niello Audi for your recent service visit! We hope to see you again next time.

August 06, 2023

Dain has done a nice job helping with an annoying issue that cropped up on my new car. Thanks More

by FREDDYCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thanks for sharing, Freddy! We're happy to hear that Dain was able to help fix the issue you were experiencing with your vehicle. Please don't hesitate to reach out if we can help with anything else.

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